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[https://aviacontact.com/] Menu Home Services Why Us Career Contacts WE CARE ABOUT EXPERIENCE OF YOUR CUSTOMERS Our CEX team offers omnichannel multilingualsupport to the customers of our partners acrossgeography and time zones Детальніше WE CARE ABOUT EXPERIENCE OF YOUR CUSTOMERS We are the unique set-up, that is ready to challenge and knock out such a global problem as unemployment. OUR PEOPLE OUR GREATEST ASSET Our smart, motivated and trained peopleare at the heart of our unmatched value proposition Детальніше OUR PEOPLE OUR GREATEST ASSET We are the unique set-up, that is ready to challenge and knock out such a global problem as unemployment. WE ARE FULL SERVICE BPO AND GDS EXPERTS Our range of back-office services coversall the business processes relatedto a traveler’s lifecycle. Детальніше WE ARE FULL SERVICE BPO AND GDS EXPERTS We are the unique set-up, that is ready to challenge and knock out such a global problem as unemployment. OUR MISSION IS TO HELP PEOPLE FLY Let your career take off with uson a flight of your dream Детальніше OUR MISSION IS TO HELP PEOPLE FLY We are the unique set-up, that is ready to challenge and knock out such a global problem as unemployment. OUR MISSION IS TO HELP PEOPLE FLY WE HAVE INTERNATIONAL FOOTPRINT We are the unique set-up, that is ready to challenge and knock out such a global problem as unemployment. We run operations on two sites in Ukraine and one in Bulgaria. This geo-diversity allows us to better tailor our product to specific needs and requirements of our Clients. Services Customer Support Back-Office Solutions GDS Solutions Customer Support We help our Clients to formulate the best Customer Service strategies with objective to enhance customer experience and improve efficiency at optimal cost. Over the years we have developed Customer oriented organization with Customer Satisfaction being the top priority for everybody from CEO to Travel Consultant. Our proven record of Quality Scores above 92% and FCR above 90% speak louder than words. We fully integrate our organization into your Customer Experience Management System, Processes and Standards. If you are just at the very beginning of your journey we would be happy to recommend you a customer service framework that best fits your needs and business objectives. We have everything and more in place to add value to your business through: Omnichannel customer support including Voice, Mail, Chat, Social Media Multilingual capabilities Comprehensive Quality Management System Customer Experience consultancy and support Scalable infrastructure and responsive organization 24/7/365 coverage and flexible scheduling Competitive cost structure Back-Office Solutions We can help you to optimize your back-office processes and cut their respective costs so you are able to invest more in your customers and business development. Over the years we have developed substantial expertise in quality execution of the key back-office business processes related to Travel&Hospitality Industry. The scope of BPO expertise covers all the key Travel Hospitality related back-office processes and services, including: Booking, cancellations and schedule changes processing Claims and refunds processing On-line payments fraud analysis services Surcharge and charge-back processing B2B travel and hospitality services We are at your service to further add value to your business through: Trained and motivated team Scalable infrastructure and responsive organization 24/7/365 coverage and flexible scheduling Competitive cost structure GDS Solutions We can launch full-fledged GDS service for you in no time. We operate major GDS platforms including Amadeus and Galileo. Over the years our GDS team accumulated solid experience and competences while providing services to major players in the Air Travel Industry. Intergrated GDS solutions. We fully integrate our back-office solutions into your respective processes and standards. If you are just in the very beginning of your journey we would be happy to provide consulting services and support you in development and improvement of the key back-office processes that best fit your needs and business objectives. Our GDS team is fully equipped to execute whole range of services required for successful Air Travel business such as ticketing, post-booking services, pricing policy implementation etc. We are at your service to further add value to your business through: Trained and motivated team Scalable infrastructure and responsive organization 24/7/365 coverage and flexible scheduling Competitive cost structure Why Us Ukraine Bulgaria Ukraine Ukraine is one of the largest countries in Europe with population above 40 million people . Ukraine is the fourth most educated nation in the world. Every year tens of thousands of young Ukrainians graduate from 800 higher education institutions, universities and colleges. Ukraine is one of the largest countries in Europe with a population above 40 million people. Ukraine is one of the most educated nations in the world. Every year 80% of school graduates enroll in 650 tertiary education institutions. Ukraine is an important global outsourcing center. According to the 2021 Global Services Location Index (GSLI), which gauges countries’ capacity to deliver services, Ukraine scores the highest on financial attractiveness dimension among European nations. Not so long ago Ukraine was famous for its heavy industry and agriculture but now Kyiv and other key cities have become major international hubs for IT and Business Services outsourcing. Ukraine is a very affordable and accessible travel destination. It’s major airports are connected with all EU capitals and major cities. Ukraine is an amazing fusion of beautiful traditions and trendy European culture. It`s distinctive cuisine, fascinating and diverse landscapes and rich heritage of ancestors would leave indelible impressions on every visitor to our country. Bulgaria Bulgaria is occupying the eastern portion of the Balkan Peninsula in southeastern Europe. Founded in the 7th century, Bulgaria is one of the oldest states on the European continent. It’s almost 7 mio population boasts a solidly educated and skilled workforce. Every year almost 50 000 tertiary education graduates join the country’s business entities and institutions. Bulgaria has a great potential as the EU outsourcing hub. According to the 2021 Global Services Location Index (GSLI), which gauges countries’ capacity to deliver services, Bulgaria ranks #5 among all European nations, while being the most financially attractive. Both favorable business environment and “lightweight” taxation by EU standards contribute greatly to the development of local and international businesses. Bulgaria is a very affordable and accessible travel destination. It’s capital, Sofia, is connected with many world capitals and major cities. The country is remarkable for its variety of scenery; its rugged mountains and relaxing Black Sea resorts attract many visitors. Like other nations of the Balkan Peninsula, Bulgaria claims a mix of Eastern and Western cultures and the mingling is evident in its cuisine, its architecture, and its religious heritage. Contact us KYIV Tarasa Shevchenka Ln, 7 +38 067 108 44 50 Business contacts bd@aviacontact.com VINNITSA 24 Monastyrska str +38 067 396 66 05 Human resourses career@aviacontact.com © 2019 aviacontact Разработка сайта Send your CV City: Kyiv Vinnytsia Sofia(Bolgaria) Level of English: Intermediate Upper-Intermediate Advanced Form of employment: Part-time Full-time Upload your CV Sending a resume, the questionnaire thus giving to processing of the personal data in the process of recruitment in accordance with the Law of Ukraine «On Protection of Personal Data» Надішліть своє резюме Місто: Київ Вінниця Cофія(Болгарія) Рівень англійської: Intermediate Upper-Intermediate Advanced Форма зайнятості: Неповний день Повний день Завантажити резюме Відправляючи своє резюме,анкету тим самим даю згоду на обробку своїх персональних даних у процесі підбору персоналу відповідно до Закону України «Про захист персональних даних»