LUCID-SOFTWARE

[#top] Toggle navigation Home Advantages Tasks Features Clients Contacts LUCID-SOFTWARE is a Project Management Tool for Mystery Shopper researches and Primary Marketing researches. Manage the whole cycle of your Project - from the creation of a questionnaire and staff recruitment to the presentation of a completed project with various information types and graphical presentation. Mystery Shopper Research just asking the questions asking the questions and purchasing a product purchasing and returning a product registering complaints or provoking a conflict Mystery shopper by phone Mystery employee Surveys - from phone surveys to polls at the exit of the location Primary Field Market Research Net Promoter Score (NPS) to estimate the loyalty of a firm's customers Audit for franchisee networks, dealers, sales representatives OUR ADVANTAGES Always up to date information Online access to information from anywhere in the world at the "24 \ 7" format No additional software is required to view and analyze information, just an Internet browser. The online system allows to display data in real time and automatically recalculates the results as they become available. Research scalability Ability to quickly move from general totals and result tables and graphs to viewing each questionnaire, including such attachments as location photos and audio recording of the visit. Ability to cover both the entire territory of the country and a particular region, area or settlement. Engaging only target audience The possibility of selecting Mystery Shoppers or respondents from the database using the criteria actual for research (geographic, demographic, gender, etc.) for maximum representativeness of the sample or for the most typical behavior as Mystery Shopper. Different access levels to Customer Cabinet The ability to differentiate the access level to Customer Cabinet according to the employee position. (Director can see the whole data, Regional Managers have access to their responsibility region only, while Location Managers can see data about their Location only. Universal wizard of tables and graphs Flexible adjustment of the resulting tables - by periods, by sales points, by indicators and other sections of the information OLAP-cube, depending on the standards and Customer's goals. Visual representation in diagrams and graphs. The ability to export data in MS Excel format for further analytical processing. Technical support and maintenance We will not only customize the product for your business, but also, we will provide initial training on software product for your staff, provide them with training materials, and will always be handy if you have any questions on the system works. Where our tool can be useful and what challenges it can solve Where our tool can be useful and what challenges it can solve STAFF TRAINING AND MOTIVATION Development and improvement of personnel motivation system Objective personnel appraisal tool Identification of needs and the formation of tasks for the staff training program Evaluation of the effectiveness of staff training CUSTOMER SERVICE STANDARDS Assessment of compliance with customer service standards Creation requirements for development or improvement of service standards RESEARH OF COMPETITORS Research the competitors' businesses to compare with Getting an additional competitive advantage "our service is better than that of competitors" PERSONNEL CONTROL Monitoring the work of promoters to emphasize the promoted products Identification of fraud cases, illegal sales of staff OPTIMIZATION OF SALES WORKFLOW Evaluation of the effectiveness of the sales workflow Getting information on sales workflow improvement CONTROL OF PARTNERS WORK Monitoring the franchisees to standards compliance Monitoring the partners to compliance with the conditions of work (dealers, representatives) LOYALTY PROGRAM AND PROMOTION Evaluation of loyalty program effectiveness Obtaining information to develop or adjust loyalty programs TOOL'S FEATURES Rating of Agents for previous projects Upon completion of the visit to the Location, the Coordinator puts out a rating of Agent. When choosing Agents for new Projects, you can filter and sort accounts by ratings from previous visits. Date of Agent’s previous visit to the Location When appointing an Agent for a visit to a location, the System generates a warning with the date when this Agent was visiting this Location and the Coordinator decides whether to assign a Agent to a new visit. Online communication "Agent - Coordinator" After submitting an Agent application for a visit and before the approval of the questionnaire, an Agent and the coordinator are constantly informed about each other's actions. One performs an action in the system, the other receives a notification about it. Different levels of Personal Cabinet access Different levels of access to the Customer’s account. For example, the project manager sees data for all Locations, the regional manager only for the Locations of his region, and the head of the location only his Location data. Various types of questions A wide range of types of questions to cover any tasks. From simple "yes / no" to plain text. There are also questions with the choice of option (ABCDE), with a rating scale and many others. Different types of average ratings in Project statistics Various methods for calculating the average indicators for groups of questions depending on the goals of the Project - arithmetic average, weighted average, etc. Correction tables for staff assessment If the task is to evaluate the staff separately, then for this there is a tool in the System, that allows exclude from the accounting issues that are not depending on staff and which should not affect to staff's assessment (motivation). Financial Settlements with Agents A separate module of the System allows you to keep track of all payments in favor of performers, payments are tied to projects, there are comments for non-standard payments (surcharge or deduction), various filters and data presentation forms. Ongoing projects for operational planning A separate unit of the System is designed for operational work on current projects, highlighting them from the general list and concretizing with additional fields, statuses and comments. Industries of our clients Marketing Research agencies Marketing Research agencies Advertising, PR & BTL agencies Advertising, PR & BTL agencies HR & Recruitment companies HR & Recruitment companies Business consulting agencies Business consulting agencies Business Trainers Business Trainers Personnel Training companies Personnel Training companies Franchise Rightholders Franchise Rightholders Manufacturers of goods Manufacturers of goods Wholesale distributors Wholesale distributors Trading networks from a wide variety of industries that independently evaluate compliance with service standards. Trading networks Trading networks from a wide variety of industries that independently evaluate compliance with service standards. 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