Frequently Asked Questions (FAQs) | Support | PACE Suite

This site uses cookies to offer you a better browsing experience. Find out more on how we use cookies and how you can opt out. [/cookies/] Accept Features PACE Suite PACE Packager Hub Try Purchase Partners Support Press Room About Us Mobile panel Features PACE Suite PACE Packager Hub Try Purchase Partners Support Press Room About Us Request a trial Get a quote Become a partner Request a demo of PACE Products now We will get in touch with you right away to schedule a convenient time for your 1-on-1 demo with one of our experts. Choose the product PACE Suite PACE Packager Hub First name * Last name * Business email * Phone * Skype ID I have read and agree to the Privacy Policy Request a demo Request a quote Please fill in this quick form and we will send you a free quote shortly. 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Subscribe Send an email to Tetiana Botanevych Please fill in this quick form to contact our expert directly. First name * Last name * Business email * Phone Skype ID Your message * I have read and agree to the Privacy Policy Send email now Frequently Asked Questions Sub navigation Corporate News PACE Suite Recent COVID-19 update: We provide FREE licenses to all healthcare organizations. Please, request your free license right now . Do you have a roadmap? Yes, we do. And we encourage our customers to add their feature requests to the scope of next releases. Request your change at our Support page! Is a license per-user or per-machine? The license is per-user. For instance, if you have a team of 3 packaging engineers who will be using PACE Suite, then you need 3 licenses. Can I use one license on multiple machines? Yes, a licensed user can use PACE Suite on multiple machines, physical or virtual. However, if one more individual needs to use the software, then one more license is required. Do you have video tutorials and other training materials? Yes, we do. Please watch our video tutorials on Youtube and the online User Guide . What is maintenance? Maintenance is a subscription that, while active, allows you to upgrade to the new versions of PACE Suite (we have three product releases per year). Also, maintenance includes support services from our packaging professionals. When purchasing PACE Suite, you are awarded with the right to either one, two or three years of Maintenance with no additional fee depending on the purchased product. Once the maintenance expires and I do not renew, will the software stop working? No. If your maintenance period expires, you still can use PACE Suite forever. You will just not be entitled to receive upgrades and support until you renew. Renew your maintenance now > Do you provide a volume discount? Yes, if you need more than 5 licenses, don’t hesitate to contact us for a free quote . Do you provide discounts for educational and governmental organizations? Yes, we offer a 50% discount for schools and universities, as well as for governmental organizations. Please, contact us now for a free quote . Do you have a bug tracking system? Yes we do. If you know of any bugs in PACE Suite, please submit a ticket and we will fix them ASAP. Also, if you have any questions or comments on the PACE Suite functionality, and especially, ideas of what is missing in the product, please feel free to submit a ticket and be sure to receive a prompt reply from our technical support experts. Your comments will be thoroughly analyzed by our Product Development Team and they may even influence the Product Roadmap in general. How to upgrade to the latest version of PACE Suite? If you have an active maintenance, you can upgrade directly from the program. For more detailed instructions, use the upgrade guide . How to convert (repackage) EXE to MSI using PACE Suite? You can find information about repackaging scenarios the PACE Suite Getting Started document or read this step-by-step guide . How to import a Wise Script into the package? As PACE Suite is a complete substitution for Wise Package Studio, refer to this step-by-step guide to import Wise Scripts to your package. How to capture system changes to MSI package? You can do this with MSI Generator – just use this instruction . Company info Infopulse packaging services Privacy Policy EULA Follow us: Contact us: +380 44 593 70 19 Copyright © 2021, PACE Suite. All rights reserved