End of Life and End of Support date - SafeSync for Business

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End of Life (EOL) and End of Support (EOS) of SafeSync for Business (SSFB) Updated: 7 Jul 2017 Product/Version: SafeSync for Business 5.1 Platform: Macintosh 10.11 El Capitan Windows 10 32-bit Windows 10 64-bit Summary This article answers the frequently asked questions (FAQs) regarding the EOL and EOS of SafeSync for Business. Details Public Frequently Asked Questions EXPAND ALL What is End of Life (EOL) and End of Support (EOS)? End of Life (EOL) marks the date when orders of SafeSync will no longer be accepted. Also, no further enhancements or cosmetic bugs will be fixed. On the other hand, End of Support (EOS) marks the date when the service and support for SafeSync will be terminated. Users will not be able to download their data and technical support will NOT be available after EOS. When will SafeSync reach its EOL and EOS date? SafeSync has reached its End of Life (EOL) and End of Service (EOS) on August 31, 2016 and June 30, 2017 respectively. Why did Trend Micro decide to discontinue SafeSync? The reasoning behind this decision is that we cannot feasibly adapt/update the service to meet the changing customer needs, environment, and IT usage. Can I renew my SafeSync subscription? No, you cannot renew your subscription after August 31, 2016. Will I lose my files and data I have stored in SafeSync? You will no longer be able to access your files. All data stored in Cloud Storage will be purged. For those with remaining subscription after June 30, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync program console and SafeSync web console has been adjusted to June 30, 2017. If you have a remaining subscription after the End of Service date and would like to confirm your original expiration date, contact Trend Micro Technical Support. How can I check my remaining SafeSync subscription? For those with remaining subscription after June 30, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync product console and SafeSync web console has been adjusted to June 30, 2017. If you have a remaining subscription after the End of Service date and would like to confirm your original expiration date, contact Trend Micro Technical Support. What will happen to the stored files in SafeSync? All data stored in cloud storage will be purged. Make sure that all your files are downloaded before your SafeSync account is expired or before June 30, 2017 if your account is still valid by or after EOS. How can I retrieve all my files? You can visit this knowledge base article for instructions: Backing up SafeSync files . If my SafeSync program expires after June 30, 2017 (EOS), what will happen to the remaining days of my subscription? Paid SafeSync subscribers can request for a refund of their remaining subscription until 90 days after June 30, 2017. Customers who are eligible to claim a refund have been contacted by either the reseller you have purchased the program or Trend Micro. Please contact Trend Micro Technical Support for more information about the refund. For more help with your SafeSync program, contact Trend Micro Technical Support. Ask for Help by Email Send us an email and receive a reply within 24 - 48 hours. Send an email Call Standard Support Talk to a Support Engineer. Availability may vary. Contact numbers Chat with Support Engineer Speak to live support with little or no wait time. Start a chat Premium Internal Rating: Category: Upgrade Solution Id: 1115072 Feedback Did this article help you? Yes No Thank you for your feedback! What was the problem with this article? Please select at least one problem in this article. The image(s) in the article did not display properly. The article did not provide detailed procedure. The article is hard to understand and follow. The video did not play properly. 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