–”— [/rus] | ENG | ” –† Your booking Booking procedure Rules transportation Passengers Cars Georgia Turkey Pets Personal data protection FAQ Contacts FAQ How many tickets can I book in one order? What if I need to book a round trip? What should I do if I made an order, but could not pay it due to problems with the card? What should I do if I made and paid for the order but did not receive confirmation? Is the e-mail booking confirmation that I received after payment my ticket? The schedule indicates that the ferry departs at 23:59 Why do I need to check-in before 15:00? How can I cancel my order? How can I transfer an order from one voyage to another? What restrictions are provided when booking transportation of vehicles? Can I book and pay for the transportation of the vehicle after I reserve a seat in the cabin. I want to take my pet along with me, is it possible? In one order you can book up to 6 seats in one or more cabins. For a child under 5 years (on the date of travel) you can take a ticket without providing a separate seat. Each passenger can purchase only one such ticket. If an adult travels with two children under 5 years of age, then it is necessary to purchase a separate place for one of them. The current tariffs provide for discounts for transportation of children: Up to 1 year - 90% without providing a separate place (50% - with the provision of a separate place); From 1 year to 5 years - 70% without providing a separate place (50% - with the provision of a separate place); From 5 to 12 years - 50% with the provision of a separate seat; If you want to book more than 6 seats, you can place an additional order or contact the manager to arrange a group trip. In this case you should place two orders - one for the direct and another one for the opposite direction. problems with the card? Your order is stored in the system within 24 hours and during this time you can pay it. To do this, go to the main page of booking service (bookhere.ukrferry.com) Sign in to "Your booking" (at the top right corner of the screen), enter the e-mail address specified during the booking, check your order and click УMake a paymentФ. DO NOT PLACE A NEW ORDER! You probably entered an invalid email address. On the main booking page (bookhere.ukrferry.com), sign in to "Your booking" (at the top right corner of the screen) and enter the e-mail address you left when placing a booking order. Check your order. In case of successful payment, in the lower right corner of the paid order there will be a file in the format ".pdf" with instructions. Also you will not be able to receive confirmation if the domain of your mail is mail.ru, yandex.ru, bk.ru as these domains are blocked in Ukraine Confirmation of booking is confirmation of successful payment. It guarantees that the passenger is assigned a place in the cabin of the paid category. However, booking confirmation is not a ticket. The ticket is issued at the time of check-in. Passage of border and customs formalities in the port, as well as landing on the vessel is carried out on the basis of a ticket. We make every effort to ensure that our passengers spend the minimum amount of time in anticipation of landing and departure of the vessel. However, it must be understood that the ferries are cargo-passenger vessels and the departure of ferries does not occur from specialized passenger terminals, but from cargo terminals that were not originally adapted for passenger registration, which leads to a number of inconveniences. Unfortunately, the process of registration of passengers and cargo does not occur in parallel. Registration of passengers and boarding on the ship must be completed before the end of the registration of the cargo. After the end of the registration period indicated in the booking confirmation (if the voyage starts in Ukraine) or indicated by the agent (if the voyage starts in Turkey or Georgia), the customs and border authorities complete the passenger screening and passengers landing on the ship becomes impossible. In order to cancel the order it is necessary to send an email to booking@ukrferry.com with the order number, the names of the passengers and the date of the voyage to which the order was placed, from the e-mail address indicated when placing the order. The moment when the Carrier receives a letter from the Passenger is considered the time of cancellation by the passenger of the order and will be used in calculating the refund. Refunds for the canceled order will be made in accordance with the Tariffs in force on the line, to the payment card with which the canceled order was paid, during working hours. Tariffs can be found on the website of the Carrier Transferring an order from one voyage to another means canceling the current order and placing the order for a new voyage. In order to carry out the transfer of the order from one voyage to another, you need to send an email to booking@ukrferry.com from the e-mail address indicated when placing the order, indicating the order number, the names of the passengers, the date of the voyage to be transferred and the date of the voyage to which the transfer is to be made . The moment when the Carrier receives the letter is considered the time of cancellation by the passenger of the current order. It will be used to calculate the return of funds In the event that the cancellation of the current order involves the return of the full price of the ticket, taking into account the time remaining before the start of the voyage (usually more than 3 days before the voyage), the passenger can, at his discretion: 1)place and pay for a new order at any time, while the carrier during the working time will make a full refund of the money under the canceled order to the card from which the canceled order was paid. 2) ) wait for confirmation from the Carrier during working hours about the transfer of the order for a new date. The transfer will be made taking into account the availability of seats for a new voyage at the time of consideration of the letter by the Carrier during working hours. In the event that the cancellation of the current order, taking into account the time remaining before the start of the voyage, involves the retention of funds (usually less than 3 days before the voyage) the Passenger must place and pay for the new order. Refund for the canceled order will be made in accordance with the Tariffs in force on the line, to the payment card with which the canceled order was paid, during working hours. Tariffs can be found on the website of the Carrier At the moment, it is possible to book the transportation of a personal vehicle (no more than 7 m in length, laden weight not exceeding 3000 kg for the Turkish direction and not more than 6 m in length, laden weight not exceeding 3000 kg for the Georgian direction), as well as bicycle, motorcycle (including that with a stroller) or a scooter proceeding with a passenger. If your vehicle does not meet the specified parameters, you should contact the Carrier. Booking of transportation of a vehicle must be made simultaneously with booking a place in the cabin. In order to book the transportation of the vehicle after the booking seats in the cabin has been completed, it is necessary to contact the Carrier. The passenger has the opportunity to bring along pets such as cats, dogs and birds, but for this purpose animals should be kept in containers/cages with a closed bottom. For international travel, the animal must have an international veterinary passport with the marks of vaccinations according to age of your pet and Form No. 1 (certificate that there are no animal diseases in this region), which can be registered in a veterinary clinic at the place of residence. The certificate is valid for 3 days from the date of issue. Also, the animal must have permission to be taken to the country of destination or transit. We pay attention to the fact that there are restrictions on the number of passengers who can take animals with them on the same voyage, as well as in the class of cabins that carry pets. In this case, the passenger must pay all the places in the cabin. Therefore, transportation of pets must be ordered in advance. Transportation of pets is an additional service, which is paid according to the current tariffs. Rules for transportation of animals and birds Our contacts: Customer service: phone +380487385223 - 24/7 booking@ukrferry.com, ukrferrymarketing@gmail.com; AMK Management LLC: +37166555089 managementamk@gmail.com Riga, Republicas laukums 3 - 317, LV-1010; УUKRFERRYФ LLC: +380(482)34-82-96 ukf@ukrferry.com; 4a, Sabanskyy lane, Odessa, 65014, Ukraine; УFERRYTRANSSERVICEФ LLC: +380-48-777-37-48 eatc@eatc.com.ua; Severnaya str., 41, Business Center ЂBOREYї, Burlacha Balka, Odessa region, 68094, Ukraine. УU&GФ LLC: +995 (422) 274119 ugagencybatumi@gmail.com; kv.14, 1 etazh, 1 podez, 32, I,Gogebashvili str., Batumi, Georgia; Inchcape Shipping ServicesЦDabkovic Deniz Acentaligi Nakliyat ve Tic. A.S.: +90 216 474 2002 DL_ISSTurkeyRoRo@iss-shipping.com; Port terminal, Selimiye Mahallesi, Istanbul Limani, 34668 Uskudar/Istanbul, Turkey; Port of depature Batumi (Georgia) Haydarpasa (Turkey) Chornomorsk (Ukraine) Port of arrival Batumi (Georgia) Haydarpasa (Turkey) Chornomorsk (Ukraine) Please note that ferries are the passenger-cargo vessels, loading/discharging takes place in ports at cargo terminals, which are not very convenient for passengers. Because of this, during the embarkation / disembarkation of passengers and during the voyage can happend some various service inconveniences and delays, for which we apologize in advance and hope for your understanding and patience. We do our best to make your trip on our ship pleasant for you. All rights reserved by ?Shipping Company ?Ukrferry?