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Support service
Support service
Our online support is always at your service
If you have any questions at operation of the equipment of the trademark «ValTek»™, «VTcomputers»™, «HackeR»™ - or other equipment with our guarantee - our experts will provide consultation on these phones:
- (044) 4008810,
- service@valtek.com.ua
If necessary warranty repair or paid service and repair you can fill a preliminary application for repair or maintance.
Please read the warranty policy and procedure for addressing our service center.
- Request for repair
- Form of receipt for warranty repair (legal entity)
- Form of receipt for warranty repair (individual entity)
- Feedback from service center
Download files, manuals and updates
Download files and manuals
Queue management system
- Instruction manual Queue management system
- Setup Guide Queue management system
- Installation on the client workstation
Video surveillance
- Software operator Video surveillance
- Instruction manual DVR
- User manual of an IP-camera
Frequently Asked Questions
The system of electronic queue
On the big board doesn't display any information, appeared the inscription - no signal.
Possible cause. Lost the signal source on the TV. You must select the signal source HDMI 1 (if not helped you can try the source HDMI 2) by the SOURCE button on the TV remote control or on the TV.
On the big board doesn't display current status of queue, on the standard plate there is an inscription - Detecting.
Possible cause. Probably, it was a power failure or incorrect order of inclusion. You have to restart the video module (click the glowing red button, wait for complete shutdown signal on the TV, and then again turn on video module of the same key)
Kiosk does not issue checks
Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system
After selecting the service, booth hovered
Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system
Closed the program of queue management system
Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system
On the big board doesn't display any information, visible cursor or white inscriptions on a black background
Possible cause. Hovered the video module (the black box below the TV). You must restart the video module. If restarting is not. Turn off its "hard" (press the power key and hold for 5 seconds), then turn on.
Video surveillance systems
In the program Trassir image from the camera was lost
Possible cause. Disabled the DVR. You must check whether the DVR.
In the program Trassir the inscription - No image
Possible cause. Disabled the power of IP-camera. You must to check whether in the electric network PoE injector that provides power to the camera
About us
The company "Valtek" - one of the leading system integrators in information technology market of Ukraine. The complex of our services is a complete cycle, from consulting and design of IT infrastructure facilities, and ending with the introduction of "turnkey" projects in IT.
Contacts
- 01001 Kiev, Ukraine
ул. Prorizna st. 8 - Mon-Fri: 09:00-18:00
Sat, Sun - closed - Phone: +380 44 455 72 06
- Support: +380 44 400 88 10
- Email: valtek@valtek.com.ua
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