Support service | Valtek system integrator - IT system integrati

Skip to main content [#main-content] +380 44 455 72 06 valtek@valtek.com.ua Support Buy a computer 0 грн. Search form Search System integration IT infrastructure Monitoring systems Data centers Data networks Cloud solutions Engineering infrastructure Cooling and conditioning systems Structured cable systems Security management systems Queue management systems Access management systems Integrated security systems Video surveillance Unified communications IP-telephony Videoconferencing systems Call-centers Production Personal computers Graphic workstations Thin client, mini pc Servers Service Repair of computers and laptops Repair of office equipment, printers, refill cartridges The guarantee maintenance Address order on the guarantee Rules of guarantee maintenance Support service About us Our partners Career Press Center Contacts Support service You are here Home » Service Support service Our online support is always at your service If you have any questions at operation of the equipment of the trademark «ValTek»™, «VTcomputers»™, «HackeR»™ - or other equipment with our guarantee - our experts will provide consultation on these phones: (044) 4008810 , service@valtek.com.ua If necessary warranty repair or paid service and repair you can fill a preliminary application for repair or maintance. Please read the warranty policy and procedure for addressing our service center . Request for repair Form of receipt for warranty repair (legal entity) Form of receipt for warranty repair (individual entity) Feedback from service center Download files, manuals and updates Download files and manuals Queue management system Instruction manual Queue management system Setup Guide Queue management system Installation on the client workstation Video surveillance Software operator Video surveillance Instruction manual DVR User manual of an IP-camera Frequently Asked Questions The system of electronic queue On the big board doesn't display any information, appeared the inscription - no signal. Possible cause. Lost the signal source on the TV. You must select the signal source HDMI 1 (if not helped you can try the source HDMI 2) by the SOURCE button on the TV remote control or on the TV. On the big board doesn't display current status of queue, on the standard plate there is an inscription - Detecting. Possible cause. Probably, it was a power failure or incorrect order of inclusion. You have to restart the video module (click the glowing red button, wait for complete shutdown signal on the TV, and then again turn on video module of the same key) Kiosk does not issue checks Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system After selecting the service, booth hovered Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system Closed the program of queue management system Possible cause. Out of paper in the printer, or the paper is jammed. It is necessary to change the paper in the printer, to check whether there was in him scraps (fragments). Restart the system On the big board doesn't display any information, visible cursor or white inscriptions on a black background Possible cause. Hovered the video module (the black box below the TV). You must restart the video module. If restarting is not. Turn off its "hard" (press the power key and hold for 5 seconds), then turn on. Video surveillance systems In the program Trassir image from the camera was lost Possible cause. Disabled the DVR. You must check whether the DVR. In the program Trassir the inscription - No image Possible cause. Disabled the power of IP-camera. You must to check whether in the electric network PoE injector that provides power to the camera Hotline Hotline Phone: +380 44 400 88 10 Загрузка драйверов Загрузка драйверов Загрузить драйверы актуальных моделей ПК Request for repair Request for repair Fill out an application for warranty repairs Contact the service center Contact the service center Feedback form service center About us The company "Valtek" - one of the leading system integrators in information technology market of Ukraine. The complex of our services is a complete cycle, from consulting and design of IT infrastructure facilities, and ending with the introduction of "turnkey" projects in IT. Cooling and conditioning systems IP-telephony Monitoring systems Queue management systems Access management systems Data centers Structured cable systems Videoconferencing systems Call-centers Data networks Integrated security systems Cloud solutions Video surveillance Contacts 01001 Kiev, Ukraine ул. Prorizna st. 8 Mon-Fri: 09:00-18:00 Sat, Sun - closed Phone: +380 44 455 72 06 Support: +380 44 400 88 10 Email: valtek@valtek.com.ua © 2000 - 2016 ValTek . All Rights Reserved. You are reporting a typo in the following text: Simply click the "Send typo report" button to complete the report. You can also include a comment. Typo comment