Radius Messenger [/en] Create channel Blog FAQ ENG Русский Українська Home FAQ General What is Radius messenger? Radius messenger is a free quick messages application, which has no hidden purchases and advertising. Why is the app called so? The name Radius is a symbol. It’s simple and recognizable by the users. Radius is the distance from the center from a circle to a point on the circle. How many radii could be drawn in the circle? Dozens. You are a center. And there are a lot of points so as people you can communicate with. In what countries does the application work? Messenger is available for download and use for all countries of the world. On which mobile platforms does the messenger run? Radius runs on all iOS devices with version 8.0 and higher, and Android 4.1 and higher. Does Radius work on computer? Desktop version for computers and laptops can be downloaded at the website: available for Windows, MacOS, Linux. How to download the app for the phone or tablet, and start using it? For iOS - you can download the application from the AppStore . For Android - you can download the application from the Play Store . After you’ve downloaded the app onto your device and logged in it, enter your phone number. The messenger uses the number as an identifier - you’ll get an sms with the access code. All Radius users from your contacts will be automatically added to the contacts list of Radius. What is the difference between Radius for iOS and Radius for Android? The main difference of Radius versions for iOS and Android is design. The functions and possibilities don’t differ. What types of messages can be sent via Radius? Text messages - up to 4000 symbols. Images - up to 10 at once. 1 picture size - up to 10 MB. Extensions: JPEG, PNG. Stickers. Files - up to 10 MB. You can send files: as those on your phone as well those located in the cloud storages: icloud, google drive, dropbox. Geo-location - your current location messaging. Is it possible to make phone calls via Radius? Meanwhile, only messaging is possible. Whom can I send a message to? To all the Radius users from your contacts. Is it possible for the messenger to work on several devices simultaneously? Yes, the messenger can work correctly at several devices simultaneously. How can you invite your friends to Radius? To invite a friend to Radius, choose his name in the contacts list and click “Invite to Radius”. You will have to send a message to your friend after which he will get the invitation with the link to the messenger website. There he will be able to choose the suitable version of the app for his phone. How to create a group for communicating with your friends? To create a group click “Create” in “Chats’’ in the right upper corner. Mark people you want to communicate with in group. How to rename a group? Only administrator of the group can rename it. Choose “Settings” in the right upper corner of the group chat. Choose “change”. Enter a new name. Here you can change your profile image, choosing the photo or image from your device. In the Radius can create two profiles. What is the difference between them? Yes, you can create two profiles in Radius: general and anonymous. The General profile - is the one used to communicate privately or in groups. Anonymous profile - is the one used for communication in the channels. What is a “General profile”? General profile - is a profile used for communication with your contacts list. It is available only for those, who added your telephone number to a contact list. What is an “Anonymous profile”? Anonymous profile - is a profile used for communication in channels. You can choose any nickname to stay anonymous. What is a Radius channel and how is it different from the other public chats in the similar applica Radius is a new form of communication. Now you can find there different channels, like: News, Online personals (Dating), Real estate, Discounts, ect. Choose the one you like, join and communicate using your anonymous profile! Having joined a channel you can see 500 last messages. Is it possible to communicate in channels from your private profile? No, messaging in channels is possible only via the anonymous profile. If you wish you may enter your real personal data in the anonymous profile. Is private communication possible via anonymous profiles? Yes, you may communicate with other anonymous profile users from your anonymous profile. Note, that in this case the function of group creation is not available. How I can get the phone number of the channel user? It’s possible to communicate only via the anonymous profile in the channel, using any nickname. Phone numbers of the channel users are hidden. Nobody can see or get your number unless you want to show it. Is it possible to create a channel by yourself? Yes, to do this click “Create a channel” in the application on your mobile phone or computer. Add the information about the channel. You’ll get the confirmation about the successful creation of the new channel from Radius support team within 48 hours. How is my status displayed? User’s status can be displayed as “Online” and “Offline’’. Can I change my profile or nickname data? Yes, to edit your personal data or nickname, go to “Settings”, choose a profile you would like to change, tap “Edit”. Change the name and/or profile image, nickname. How to delete the message? To delete the message tap on it and hold it for several seconds. When choosing your message the options “Copy”, “Delete” are available. When choosing another user’s message - “Copy”, “Delete” and “Complain”. Is it possible to block a person you don’t want to communicate with? Yes. In a private dialogue with this person tap on “Block” in the right upper corner. You can unblock a person in the same way. How can I complain if I see abusive content? Tap on the abusive content and hold it several seconds, “Complain” function will appear. Fill in the complaint report fields with appropriate data, send the report. Within 24 hours your complaint will be reviewed by Radius support team. What is the difference between Radius Messenger and similar apps? Here we created a totally new format of communication - channels, where you can chat with new interesting people using your anonymous profile. How can I find a channel in Radius? In “Channels” menu you can find a channel that fits your interests. Is it possible to add channel users to your contact list? You can add a user to your Radius contact list only if a he gives you his phone number. How can I block / unblock a contact in Radius? To block a contact from your list, choose it and and click "Block". To unblock it, go to "Settings" menu, choose "List of blocked users", and click "Unblock" on a chosen user. Are there any privacy settings in Radius? Radius has no function to hide your online/offline status or hide a "Typing..." informer. How can I setup images autosave? Mobile app: all images are saved to Radius folder in your Gallery. Desktop: 1. Images are saved to the default Radius folder 2. User can change a folder for saving downloaded data. 3. User can choose an option to "Ask where to save before downloading". How can I change my telephone number in Radius? You can not do it. You can create a new account in Radius, connected to a new number. To do this you should logout in "Settings" menu, and then create a new account with another number. I have problems with downloading app or updates. What should I do? First of all - find out the reason: lack of memory, or incompatibility with you device. In the first case - make sure you have enough memory and try again. In the second one downloading the app is impossible. How can I send a document? To send a document click on "Attach file" and choose a document you want to attach. How can I save a document? You can save documents only on mobile platforms, later this function will be added in a desktop version. Can I add smiles to the photos and videos I send? You can't do it directly, but you can send all the necessary text and smiles in following messages. What if I have problems with sending/downloading files in Radius? There can be several problems with sending/downloading files: bad internet connection, wrong time and date settings, problems with your SD card or lack of free memory. Try to fix issues mentioned before, and try again. If it didn't help - write us on support@radius.im or get in touch with us in any convenient way. What should I do if I have a new phone with a new SIM-card? Having a new phone with a new SIM-card means you will have to create a new account with a new number. How can I delete channels from "Favourite channels"? To do this go to “Favourite channels” and press the star in upper right corner or in the settings of the channel. How can I transfer my chats from Android to IOS, and vice versa? All your history is saved on your account. All you need to do is to log in on a new device. Why there is a delay in sending messages? One of the reasons could be bad Internet connection. In case you have a good internet connection, but there is still a problem - write us on support@radius.im or get in touch with us in any convenient way. Can I restore deleted messages? No, it is impossible to restore deleted messages in Radius. Can I set a password for Radius? No, this function is absent in Radius. Desktop What operating systems can use Radius desktop? Radius is available for Windows, MacOS and Linux. Is there any difference in Radius for every other operating system? No, All the functions and possibilities are identical for all operating systems. Can I send messages from desktop version of Radius to all devices? Yes, you can send messages to all Radius users, on any platform. What are the additional functions in desktop version of Radius? Beside the synchronisation of all Radius messages and contacts, desktop version has online/offline informer, you can choose a place to save downloaded files. Also you can choose automatic updates install in settings menu. Can I edit my profiles in desktop version? Yes, you can. Click on Settings button , in the upper right corner and choose a profile you want to change. What contacts synchronise with a desktop version of Radius? Only those contacts, who have Radius installed. Can I create channels using desktop version of Radius? No, at this moment you can create channels only with your mobile app or at Radius website. This function will be added in further updates. How can I create a group chat in desktop? Go to "Chats" and click on a new dialogue icon. Choose friends you want to add to this conversation, choose a name and click "Create". Can I invite friends to Radius from desktop? No, this can only be done using your smartphone. Desktop version of Radius has only those contacts who are already Radius users. How can I delete a message? Right click on a message, and choose "Delete". How can I report inappropriate content? Right click on a message, and choose "Report". Can I copy a message? Right click on a message. If it is you message, you will have the following options: "Copy", "Delete". If it is a message from another person: "Copy", "Delete", "Report". Support How can I leave my feedback or suggestion? You can leave feedback or suggestion on our social media pages, by email or using feedback form on our website or in an application. Whom can I report my problems with Radius? You can email us on support@radius.im or use a feedback form on our website. You will get an answer within 48 hours. How can I leave a complaint? To report inappropriate content - right click on a message, and choose "Report". There will appear a window, where you enter your name, email, choose the topic and describe your issue. After pre moderation it will be reviewed by our support team within 24 hours. How can I find Radius in social media? Radius has Facebook (facebook.com/RadiusMessenger), Vk (vk.com/radius_messenger) and Instagram (instagram.com/radius_messenger) pages. Will you inform me, when my channel appears on the Radius map? Yes, after you send us your channel request, you will receive a notification about it being moderated. If it is accepted we will send you an email, about your channel being created within 48 hours. How often do you release updates? We update Radius every month. © Radius LLC. All rights reserved. FAQ Terms & Conditions Privacy Policy Contacts Message sent Your message has been successfully sent. Thank you for using Radius Ok