Gold FAQ | NBC Sports

[http://www.nbcsports.com] NFL NHL NBA MLB Soccer NASCAR Golf Motors Horses OLY CYC Tennis Boxing NCAA FB NCAA BK MMA Dog Show Rugby Dew Tour Red Bull Spartan Race Auto programming Outdoors Shop MORE Video clips, highlights SportsWorld Odds Shop Tickets Radio Rotoworld Golf Channel Comcast SportsNet Search Watch now View full schedule Live Upcoming Events NBCSN Tour de France: Recap Show Rest Day General 8am ET Golf Channel Live from The Open Championship Golf 9am ET Digital Only The Dan Patrick Show General 9am ET NBCSN Mecum Auctions: Denver General 2pm ET NBCSN NASCAR America NASCAR 6pm ET Golf Channel Live from The Open Championship Golf 7pm ET NBCSN Watch NBCSN Coverage General Tue 7:30am ET Golf Channel Live from The Open Championship Golf Tue 8am ET Digital Only The Dan Patrick Show General Tue 9am ET NBCSN NASCAR America NASCAR Tue 6pm ET NBCSN Indy Lights IndyCar Tue 7pm ET Golf Channel Live from The Open Championship Golf Tue 7pm ET NBCSN Watch NBCSN Coverage General Wed 7:30am ET Golf Channel Live from The Open Championship Golf Wed 8am ET Digital Only The Dan Patrick Show General Wed 9am ET Digital Only FIVB Volleyball World League: Brazil vs. Italy Olympic Sports Wed 11:20am ET NBCSN NASCAR America NASCAR Wed 6pm ET Golf Channel Live from The Open Championship Golf Wed 7pm ET NBCSN Tour de France: Recap Show Rest Day General 7am CT Golf Channel Live from The Open Championship Golf 8am CT Digital Only The Dan Patrick Show General 8am CT NBCSN Mecum Auctions: Denver General 1pm CT NBCSN NASCAR America NASCAR 5pm CT Golf Channel Live from The Open Championship Golf 6pm CT NBCSN Watch NBCSN Coverage General Tue 6:30am CT Golf Channel Live from The Open Championship Golf Tue 7am CT Digital Only The Dan Patrick Show General Tue 8am CT NBCSN NASCAR America NASCAR Tue 5pm CT NBCSN Indy Lights IndyCar Tue 6pm CT Golf Channel Live from The Open Championship Golf Tue 6pm CT NBCSN Watch NBCSN Coverage General Wed 6:30am CT Golf Channel Live from The Open Championship Golf Wed 7am CT Digital Only The Dan Patrick Show General Wed 8am CT Digital Only FIVB Volleyball World League: Brazil vs. Italy Olympic Sports Wed 10:20am CT NBCSN NASCAR America NASCAR Wed 5pm CT Golf Channel Live from The Open Championship Golf Wed 6pm CT NBCSN Tour de France: Recap Show Rest Day General 6am MT Golf Channel Live from The Open Championship Golf 7am MT Digital Only The Dan Patrick Show General 7am MT NBCSN Mecum Auctions: Denver General 12pm MT NBCSN NASCAR America NASCAR 4pm MT Golf Channel Live from The Open Championship Golf 5pm MT NBCSN Watch NBCSN Coverage General Tue 5:30am MT Golf Channel Live from The Open Championship Golf Tue 6am MT Digital Only The Dan Patrick Show General Tue 7am MT NBCSN NASCAR America NASCAR Tue 4pm MT NBCSN Indy Lights IndyCar Tue 5pm MT Golf Channel Live from The Open Championship Golf Tue 5pm MT NBCSN Watch NBCSN Coverage General Wed 5:30am MT Golf Channel Live from The Open Championship Golf Wed 6am MT Digital Only The Dan Patrick Show General Wed 7am MT Digital Only FIVB Volleyball World League: Brazil vs. Italy Olympic Sports Wed 9:20am MT NBCSN NASCAR America NASCAR Wed 4pm MT Golf Channel Live from The Open Championship Golf Wed 5pm MT NBCSN Tour de France: Recap Show Rest Day General 5am PT Golf Channel Live from The Open Championship Golf 6am PT Digital Only The Dan Patrick Show General 6am PT NBCSN Mecum Auctions: Denver General 11am PT NBCSN NASCAR America NASCAR 3pm PT Golf Channel Live from The Open Championship Golf 4pm PT NBCSN Watch NBCSN Coverage General Tue 4:30am PT Golf Channel Live from The Open Championship Golf Tue 5am PT Digital Only The Dan Patrick Show General Tue 6am PT NBCSN NASCAR America NASCAR Tue 3pm PT NBCSN Indy Lights IndyCar Tue 4pm PT Golf Channel Live from The Open Championship Golf Tue 4pm PT NBCSN Watch NBCSN Coverage General Wed 4:30am PT Golf Channel Live from The Open Championship Golf Wed 5am PT Digital Only The Dan Patrick Show General Wed 6am PT Digital Only FIVB Volleyball World League: Brazil vs. Italy Olympic Sports Wed 8:20am PT NBCSN NASCAR America NASCAR Wed 3pm PT Golf Channel Live from The Open Championship Golf Wed 4pm PT NBCSN Tour de France: Recap Show Rest Day General 2am HT Golf Channel Live from The Open Championship Golf 3am HT Digital Only The Dan Patrick Show General 3am HT NBCSN Mecum Auctions: Denver General 8am HT NBCSN NASCAR America NASCAR 12pm HT Golf Channel Live from The Open Championship Golf 1pm HT NBCSN Watch NBCSN Coverage General Tue 1:30am HT Golf Channel Live from The Open Championship Golf Tue 2am HT Digital Only The Dan Patrick Show General Tue 3am HT NBCSN NASCAR America NASCAR Tue 12pm HT NBCSN Indy Lights IndyCar Tue 1pm HT Golf Channel Live from The Open Championship Golf Tue 1pm HT NBCSN Watch NBCSN Coverage General Wed 1:30am HT Golf Channel Live from The Open Championship Golf Wed 2am HT Digital Only The Dan Patrick Show General Wed 3am HT Digital Only FIVB Volleyball World League: Brazil vs. Italy Olympic Sports Wed 5:20am HT NBCSN NASCAR America NASCAR Wed 12pm HT Golf Channel Live from The Open Championship Golf Wed 1pm HT NBC Sports Gold FAQ General What devices work with NBC Sports Gold? NBC Sports Gold is available on iOS, Android, Apple TV (gen 4), and Roku devices. More devices will be added. Please check back at www.nbcsportsgold.com What’s the difference between NBC Sports Gold and NBC Sports Live Extra? NBC Sports Gold is a standalone streaming service that is purchased online and does not require a cable package. NBC Sports Live Extra is included free with your paid cable package (cable package with the networks across NBC Sports are required). Can I get an NBC Sports Gold subscription without subscribing to a TV package via a cable, satellite, or telco TV provider? Absolutely! NBC Sports Gold is a standalone streaming service that is purchased online and does not require a cable TV package. Please visit www.nbcsportsgold.com to subscribe to NBC Sports Gold. How do I get NBC Sports Gold? To purchase a subscription to NBC Sports Gold, please visit www.nbcsportsgold.com and click BUY NOW. Your subscription gives you access across all supported platforms/devices. How much does NBC Sports Gold cost? The cost for NBC Sports Gold Cycling Pass (includes Tour de France, Vuelta a Espana, and more) - $29.99 (plus tax if applicable) When does my NBC Sports Gold subscription end? NBC Sports Gold subscriptions automatically renew each year or season using the billing method on file as stated in the terms of service –unless you cancel. You pay for your subscription in advance of the covered subscription period. The NBC Sports Gold Cycling Pass subscription period is July 02, 2016 – June 30, 2017. How do I cancel my subscription? You may cancel your subscription to NBCS Gold by contacting customer support at support@nbcsportsgold.com or visit us at nbcsportsgold.com. If you cancel your subscription, the cancellation will go into effect at the end of the current subscription period. Your package will remain active and you will continue to have access to watch NBC Sports Gold content through the end of the subscription period. Your subscription will not be automatically renewed for the next subscription period/season. We generally DO NOT provide CREDIT, REFUNDS, or PRORATED BILLING for subscriptions that are cancelled. How do I cancel my free trial subscription? Visit Packages & Purchases in My Account settings to cancel your free trial subscription to NBCS Gold online at any time before the free trial period ends. Please contact support@nbcsportsgold.com if you have questions or wish to cancel your subscription after the free trial has ended. Does NBC Sports Gold offer a free trial? Periodically, NBC Sports Gold offers a 48-hour free trial. When the trial period ends, the billing method on file will be charged the applicable subscription fee in full. Does NBC Sports Gold offer any discounts? NBC Sports Gold may offer discounted rates as the season and year progresses. My device isn't listed as currently supported? We are adding new devices all the time. Check back at www.nbcsportsgold.com regularly to see if your device has been added. How do I view or change my NBC Sport Gold subscription? Go to www.nbcsportsgold.com and sign in using your email and password you used to create your account and then click on the MY ACCOUNT link at the top of the page. I need to contact NBC Sports Gold customer support. NBC Sports Gold has an extensive list of FAQs, which we invite you to browse. If you cannot find an answer or if you continue to have problems you can email us at support@nbcsportsgold.com. If I buy the cycling pass after the Tour de France will I have access to replays? Yes, when you buy the cycling pass you have access to The Tour de France as well as other races and replays included in the package until the end of the subscription period. What cycling races are included in NBC Sports Gold? 103rd Tour de France (July 2 – 24) Vuelta a España (August 20 – September 11) Tour of Britain (September 4 – 11) UCI Mountain Bike World Championshi (September 9 – 11) Paris-Tours (October 9) Tour Down Under(January 14 – 22, 2017) Paris Nice (March 5 – 12, 2017) Criterium International (March 25 – 26, 2017) Paris–Roubaix (April 9, 2017) La Fleche Wallonne (April 19, 2017) Liége-Bastogne-Liége (April 22, 2017) Tour de Yorkshire (April 28 – 30, 2017) Amgen Tour of California (May 14 – 21, 2017) Criterium Du Dauphine (June 4 – 11, 2017) Tour de Suisse (June 10 – 18, 2017) Login & Account Management How do I Log In? Go to www.nbcsportsgold.com. Enter the email address and password you used to create your account. I forgot my username and/or password. Don't worry. Simply click "Forgot Password" on the sign in page screen at www.nbcsportsgold.com and follow the prompts. We will email you a link to reset your password. I didn't get the email with the password reset link. If you received the confirmation message that an email was sent to you, please check your spam folder and add us NBC Sports Gold to your safe sender list. If you are still getting errors or experiencing problems try a different browsers and/or devices and always feel free to contact us at support@nbcsportsgold.com I need to watch and I can't log in - help! Not a problem. Let's try this first - make sure you have the correct username and password. This is the email address you used when you created your account with us. If problems persist, try a different browser and/or devices and always feel free to contact us at support@nbcsportsgold.com How do I cancel my subscription? You may cancel your subscription to NBC Sports Gold by contacting customer support at support@nbcsportsgold.com. If you cancel your subscription, the cancellation will go into effect at the end of the current subscription period. You will continue to have access to watch NBC Sports Gold content. Your package will remain active until your subscription period ends but your subscription will not be automatically renewed for the next subscription period/season. We generally DO NOT provide CREDIT, REFUNDS, or PRORATED BILLING for subscriptions that are cancelled. Can I use my iOS device to watch NBC Sports Gold or download the app outside of the United States? The NBC Sports Gold app is only authorized for use within the U.S. To download the app or view video, you must be in the United States or U.S. Territories. I downloaded the app, how can I make a purchase? We do not support in app purchases at this time. You must go to www.nbcsportsgold.com to make your purchase and then use your login email and password on any supported device to enjoy the content. I pay for cable why do I have to pay for this? NBC Sports Gold is a premium service with exclusive content that cannot be seen on TV. This will give you the additional sports content to compliment your TV viewing. Is closed captioning available? Closed captioning is supported on some titles and can be turned on by selecting the CC icon on mobile device and computers, or by selecting Closed Captions for other devices. Can I purchase races, matches or events on a pay-per-view basis? Unfortunately, no. And why limit yourself? A subscription to NBC Sports Gold offers many ‘top shelf’ cycling races, exclusive content and more. Is NBCS Gold available internationally? NBCS Gold is only available in the United States and its legal territories. How do I change my subscription or billing information? Go to www.nbcsportsgold.com and sign in using your email and password you used to create your account and then click on the MY ACCOUNT link at the top of the page. Technical What are the minimum web browser and/or hardware requirements for viewing video on NBC Sports Gold? Minimum Browser Compatibility: • Internet Explorer 8 (32 or 64-bit) and up • Firefox 3.6 • Safari 5 • Chrome 16 Internet Requirement: • Broadband connection with 500+ Kbps PC Specific Requirements: • Platform: Windows XP (32 or 64-bit)/Windows 7 (32 or 64-bit) • Processor: 500MHz or faster • RAM: 128MB or more • Video Card: at least 64MB of video memory • Sound Card: at least 16-bit Mac Specific Requirements: • Platform: Snow Leopard or Lion • Processor: 1.83MHz Intel Core Duo or faster • RAM: 128MB or more • Video Card: at least 64MB of video memory • Sound Card: at least 16-bit What will be the minimum and optimal operating system requirements for using the Mobile and Tablet Applications? The NBC Sports Gold Mobile and Tablet Applications will support iPhone and iPad devices running on iOS 8.0 and above, and select Android handheld and tablet devices running on an operating system of 4.0 and above. To ensure the best user experience, make sure that your device has the most recent operating system. The video on my device keeps buffering or is of poor quality. How can I fix this? Watching video is available via a 3G or 4G connection, but to experience the highest quality of video, connect to a WiFi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device. Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message. Try the following steps: • Allow 3rd party cookies • Refresh your browser • Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers: Firefox Google Chrome Internet Explorer Safari • Update Flash. Our video content is streamed through Adobe® Flash® player. • Before installing Adobe® Flash®, you will need to first uninstall any older versions you currently have running on your computer. To do so, download Adobe's official uninstaller (Make sure to select your correct operating system, and then "Uninstall Flash.") • Now that you've uninstalled the older version of Adobe® Flash®, follow Adobe's instructions for reinstalling the most recent version. The download option is on the right-hand side of the page. • Once you have downloaded the file, please exit your browser first, and then install the upgraded version of Adobe® Flash® to your computer. • Finally, open your browser again and return to the video you wish to view. You should now be able to successfully watch videos. The video stops playing completely. Try the following steps: • Refresh your browser. • Clear your browser's cache and cookies. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache. If that doesn't fix the problem, try to clear the browser's cookies. I cannot hear any audio. Try the following steps: 1. Refresh your browser. 2. If refreshing didn't help, try the following: 2a.Adjust the volume control on your computer and speakers. 2b.Adjust the volume control located in the lower left corner of the Player. 2c. Restart your internet browser (Internet Explorer, Firefox, Chrome, etc.) 2d.Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound. 3.If you still have no sound when playing the video, you may want to try the steps below (in order): 3a.Install the latest version of Adobe® Flash® after removing any old versions you have installed. 3b.Allow third-party Adobe® Flash® content on your computer: 3c.Visit the Adobe® Flash® Global Storage Settings Panel. 3d.The Adobe® Flash® Player Settings Manager should display. 3e.Check the box labeled: "Allow third-party Adobe® Flash® content to store data on your computer." 3f.To ensure the check is accepted please click one of the tabs at the top of that box and then click back to the (Global Storage Settings Panel). The box should still be checked. 3g. Once this is completed, close all of the browser windows and try re-playing the Live Event. 3h.Check your Antivirus and Firewall software to see if you're blocking third party Adobe® Flash® content. My video is choppy or it keeps buffering. Try the following steps: Refresh your browser Quit your browser application entirely (Ctrl+Q in Microsoft Windows or Command+Q in Mac OS), quit all other unnecessary applications running on your computer, then restart your browser. Avoid using multiple tabs. If using wireless internet (WiFi), connect directly to your modem or router with an Ethernet cable. Can I Pause my video? You can pause your video, but if the stream ends while you are pause you will not be able to continue viewing. I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies? Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps: In the Firefox menu bar, go to Tools > Options In the Options screen, select Privacy Make sure that both "Accept cookies from sites" and "Accept third-party cookies" are checked. In the "Keep until:" dropdown, select either "they expire"or "I close Firefox" Click OK to close the Options screen. Force-reload the page by doing Shift-Reload (Hold down the Shift key on the keyboard, while clicking the Reload button in the browser's button bar.) The videos should now play successfully I get a "Video not loading" error that doesn't go away, what do I do? Try the following Steps: Check your 3rd party cookies. You need them enabled (in Firefox, Chrome and Safari you set it directly, in IE you need to set a privacy level of "Medium High" or lower) Check to see if you have an anti-virus, anti-malware or other proxy software (such as Net Nanny) running on your machine or corporate/campus network that may be blocking (or impacting) access to the streams. FOLLOW US Facebook Twitter Google Plus Instagram NBC Sports Social Directory ©2016 NBC Universal Advertise Independent Programming Report Privacy Policy Sports Jobs Terms of Use GET NEWSLETTERS & ALERTS SIGN UP