FAQ
| الفئة | نوع | الكلمة للبحث |
|---|---|---|
General
All-in-One PC - How to fix “Insert media. Some files are missing” when you push refresh or reset button in the Recovery screen of the Windows 8.1?
Please download the patch file on the following link. After executing it, the operating system will reboot itself and complete the fix. Please refer to the instruction in the attachment. File: here
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Mainboard - Could i use live update to update my system bios when system is under OC mode?
It is suggested that to disable OC mode temporarily when using live update to update system bios as OC mode might cause system instability and might cause update faileure.
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Mainboard - Could you tell me why my system will enter the EFI shell automatically upon system bootup?
If there are no bootable device plug into MB then system will enter EFI shell automatically.
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Mainboard - I'm trying to modify the CPU fan speed but it doesn't work at all, please help.
Make sure that you are using 4 pin CPU fan to be able to use the fan control function, 3 pin CPU fan don't support this function.
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Mainboard - Why can't my system detect USB / PS2 Mouse and keyboard?
Check and make sure that the JUSB_PW1 jumper is set the 1-3 or 2-3
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Driver
Mainboard - I have installed all the Drivers but I will still see an "Unknown device" under device manager.
Windows XP don't support the Intel Smart Connect Technology, please follow the below steps to disabled this function.Go to BIOS setup>>Setting >> Advanced >> Intel Smart Connect Configuration >> Set Intel Smart Connect Technology to Disabled
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Mainboard - Why my USB3.0 device show as "unknown device" in device manager under Windows 64bit?
Please try to reinstall the "Intel USB3.0 driver" found in the below link
http://www.msi.com/service/download/driver-18179.html
Note: This driver is for Win7 64bit
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Mainboard - Is it able to plug-in 2 nVIDIA VGA cards?
Yes, please install the VGA driver to 285.38 or above.
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Server - test
test
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All-in-One PC - On a computer that is running Windows 7, you use the Chkdsk.exe program to schedule a disk check during the next system startup. However, the disk check does not start correctly.
This problem is more likely to occur on computers that have infrared devices equipped
Please refer to the below website and download/install Microsoft hotfix
http://support.microsoft.com/kb/975778/en-us
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Software
Notebook - I have enabled BT function, but my computer can't be found by other bluetooth device.
Please right click on the Bluetooth icon on the toolbar, and click "Open Settings", then check the "allow Bluetooth devices to find this computer" item, click "Apply" and close the Bluetooth setting window. After enable this setting, you can let other BT devices to connect your PC.
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Notebook - I have enabled BT function, but my computer can't be found by other bluetooth device.
Please right click on the Bluetooth icon on the toolbar, and click "Open Settings", then check the "allow Bluetooth devices to find this computer" item, click "Apply" and close the Bluetooth setting window. After enable this setting, you can let other BT devices to connect your PC.
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Notebook - When I plug in Roccat mice in a system with Steel Series Engine installed, the mouse can’t move and stop working unless I remove SSE software.
Please download and install latest SSE software from MSI website.
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Notebook - When I plug in Roccat mice in a system with Steel Series Engine installed, the mouse can’t move and stop working unless I remove SSE software.
Please download and install latest SSE software from MSI website.
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Notebook - Where can I download the XSplit Gamecaster software and redeem the MSI exclusive 6 months free premium license?
MSI provides exclusive XSplit Gamecaster 6 months free premium license to the owner of our gaming notebooks.
The notebook pre-installed with Windows operating system, the customized XSplit Gamecaster software is on the system. To redeem the 6 months free license, just connect to the internet and link through the XSplit Gamecaster webiste to finish the redemption process. Once user has registered the account and redeems the 6 months free license, the free license will goes with the redeemed account.
Please see the attached file for the step by step guide of the license redemption.
*If there is no pre-installed Windows operating system, you can find the XSplit Gamecaster installation disk enclosed in the notebook accessory box. (For some models, the installation file is on the driver CD.)
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Storage
Notebook - I would like to upgrade my notebook. What kind of interfaces of storage devices, such as Hard Disk, Solid State Drive and Optical Drive, are in my notebook?
Please find the interface of storage device for all models in the attached file.
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Notebook - I would like to upgrade my notebook. What kind of interfaces of storage devices, such as Hard Disk, Solid State Drive and Optical Drive, are in my notebook?
Please find the interface of storage device for all models in the attached file.
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Notebook - Some Blu-ray disks can't be read by my MSI notebook's TSST SN-406AB Blu-ray drive.
Some Blu-ray disks might have compatibility problem with the Blu-ray drive. You can try to flash the new firmware of your Blu-ray drive to improve this problem.
Download Link:
http://download.msi.com/nb_drivers//ap/SN-406AB_TM01.zip
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Notebook - Some Blu-ray disks can't be read by my MSI notebook's TSST SN-406AB Blu-ray drive.
Some Blu-ray disks might have compatibility problem with the Blu-ray drive. You can try to flash the new firmware of your Blu-ray drive to improve this problem.
Download Link:
http://download.msi.com/nb_drivers//ap/SN-406AB_TM01.zip
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Notebook - SSD only runs in SATA 2 (Gen 2). How can I set SATA 2 (Gen 2) to SATA 3 (Gen 3) speed?
Please update to the latest BIOS Version 10G/50G. You can have the max SSD speed as SATA 3 (Gen 3).
Check the link below:
http://www.msi.com/product/nb/GX70_3BE.html#download
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BIOS
Mainboard - I updated my bios to the latest version and now my system failed to boot, what should I do ?
When BIOS updating fails causes the computer non-bootable, you can recover the failed BIOS by the steps below.
Preparation:
1. Prepare a bootable USB flash drive.
2. Download the latest BIOS file from the MSI official website at www.msi.com, and then decompress the file.
3. Copy the AFUDE238.exe and the BIOS file to the bootable USB flash drive
BIOS recovery steps:
1. Power off the system.
2. Set the Multi-BIOS switch to the functional BIOS ROM.
3. Insert the bootable USB flash drive you have made to the USB port.
4. Boot the computer into the bootable USB flash drive.
5. Set the Multi-BIOS switch to the failed BIOS ROM.
6. Execute the below command to flash the BIOS:
For example: AFUDE238 EXXXXIMS.XXX
7. Restart the computer after the BIOS flashing is complete.
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Mainboard - How can I adjust CPU ratio, there is no options for it?
The CPU Ratio allows you to input number key directly.
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Mainboard - When i try to install VMware player on windows 7 32bit, system shows warning message that Intel VT-X was disable. Where can i find the option and enable it?
Please enter BIOS setup and go to OC => CPU Features => Intel Virtualization Tech => Enable. Then you can install VMware Player successfully.
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Mainboard - Can I let my system to bootup automatically without the need to manually bootup the system once the power comes beck from power failure?
Go to BIOS setup >> setting >>advanced >>Power Management setup >> Set Restore after AC Power Loss to "Power ON"
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Mainboard - My CPU fan is too noisy, Is there a way to lower down the CPU fan RPM?
Go to BIOS setup >>Seting >>Advanced >>Hardware Monitor >> Set CPU Smart Fan Target to "Enabled"，Set "CPU Min.Fan Speed" .
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