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[http://www.eweek.com] MOBILE CLOUD SECURITY STORAGE ENTERPRISE APPS INNOVATION Android Apple IT Management Networking More Slide Shows Video Blogs Research Center Sponsored News RSS Facebook Twitter Linkedin Find us on Google+ Small Business Virtualization Database Developer PC Hardware Servers eWEEKChat eWEEK at 30 Big Data Analytics Cloud Backup Next Generation Firewall The Secret Weapon for Solving Customer Problems Faster From Noise to the Voice of the Customer How to Make Customer Service Your Strongest Competitive Weapon Find the Cloud Connection That Helps Secure Your Business Big Data and the Cloud: Are Your Pipes About to Burst? Sponsored News / IBM SPONSORED NEWS FROM IBM RSS Sponsored News The Secret Weapon for Solving Customer Problems Faster ENTERPRISE APPS 2 days ago | by Michael Stevens IBM is leading the way in bringing efficiency to customer problem resolution with a new approach that focuses on empowerment, collaboration and vastly improved access to data. It's called advanced case management. Many of the strategies that companies can adopt to improve customer service revolve around two central concepts: understanding how customer service applies to the entire customer lifecycle, and exploiting the huge volumes of data now available to better hear the voice of the customer. These... READ MORE LATEST POSTS Archives > ENTERPRISE APPS From Noise to the Voice of the Customer Michael Stevens | September 29, 2014 With more and more businesses operating on a global scale and selling through multiple channels, figuring out what customers are thinking about is not so... READ MORE ENTERPRISE APPS How to Make Customer Service Your Strongest Competitive Weapon Michael Stevens | September 22, 2014 Satisfied customers can become brand advocates by recommending a product or service. And while good customer service is a key factor in retaining customers,... READ MORE INNOVATION IBM Entrepreneur Week: Big Blue's Own Innovation Olympics Pedro Hernandez | January 13, 2014 In early February, entrepreneurs, VCs and IBM execs will gather at a series of worldwide events culminating in the SmartCamp Global Finals in San Francisco. READ MORE INNOVATION IBM Helps Startups Set Course to a Smarter Planet in Silicon Valley Pedro Hernandez | December 19, 2013 READ MORE INNOVATION IBM Spearheads Female Entrepreneurship in Tech Movement Pedro Hernandez | October 31, 2013 In the U.S. and around the globe, Big Blue is partnering with women to help them accelerate cutting-edge startups and attain leadership positions in tech. READ MORE More Sponsored News from IBM > Manage your Newsletters: Login Register My Newsletters eWeek Editor's Pick News & Views Cloud Computing Mobile and Wireless Update Best of eWeek eWeek Sunday Brunch eCareers Smart Moves Enterprise Applications Topic Center Update Enterprise IT Advantage eWeek Whitepaper Spotlight eWeek Labs eWeek Enterprise Update eWeek Storage Report Industry Center Update : Finance Industry Center Update : Government Industry Center Update : Health Care Infrastructure Topic Center Update Linux & Open Source Topic Center Update Mid-Market Solutions Securing the Enterprise VoIP Topic Center Update What's Hot Now eWeekend @IBM Tweets by @IBM Topics by Type Android Apple Cloud Database Developer Enterprise Apps Innovation IT Management Mobile Networking PC Hardware Security Servers Small Business Storage Virtualization Articles by Type News & Analysis Slideshows Blogs Reviews Video Contact Us About eWeek Sitemap Blogs Security Watch Upfront First Read Storage Station Careers Google Watch Special Features eWeekChat eWeek 30th Anniversary Cloud Backup Project Center Next Generation Firewall Project Center Big Data Analytics Project Center Research Center