BoxTV - FAQ

[javascript:void(0);] Home Genres Shows Just Added Popular For You Free Movies Apps Genres Shows Just Added Popular Free Movies Apps MOVIES Genres Just Added Popular Free Movies TV Shows Just Added Popular Free Coming Soon SIGN IN User Name My Zone Resume Watching My Favorites My Queue Subscription Settings Help Center Logout Sign in with social account Connect with Facebook Sign in with Google or Sign in with Email Enter valid Email/Password Sign in Forgot Password? | Not a member yet? Register Here FAQ General What is Box TV? BoxTV is a premium video service that brings to you the latest movies, TV shows and premium video content in one place. BoxTV provides you a way to access content from your favourite studios and channels in a highly optimized and world-class user experience. How can I watch the streaming of any movie or TV show? You can watch a movie or TV show using just a regular web browser. Just search for your favourite shows/movies or browse through our extensive catalog, pick the content you want to watch and start playing it. It is that simple! What are the requirements in order to watch any movie/TV show? You will require an Internet connection with a good speed. The BoxTV.com player automatically adjusts itself to your available Internet speed. However, for a great streaming experience, it is recommended to have a stable network connection with a consistent speed of over 2Mbps. Your computer should also have a sound card and should be able to playback audio. While a graphics card is not mandatory, having a video graphics card can enhance the smoothness of video playback. Do I need to be a member to benefit from Box TV? Yes, you need to register on BoxTV to watch any movies or TV shows. Without registration, you can browse the website, but to playback any content, you will be required to sign-in. Once you have registered, you can watch the free movies. A subscription would be required to view all content on the website. Which browsers do you support? The website is designed to be compatible with all popular browsers, however we recommend the latest versions of Google Chrome, Mozilla Firefox or Microsoft Internet Explorer. What are the different genres offered by Box TV? Box TV provides a variety of movies/shows from different genres like comedy, entertainment, action, drama, romance, thriller, horror etc. You can view the full genre listing on the genre page. Membership When trying to pay with my card, I see "Payment Declined, please check your card details". What is the reason for this? There can be following reasons that you are getting this message: • To sign up for BoxTV Subscription, please check that your credit card is open for online transactions and you can use it for international transactions. • The card has to be issued in the same country from where purchase is being made. You can change your card details and the country of residence anytime as per your convenience. • If you don’t have a card from a country where BoxTV is currently available, unfortunately you won’t be able to subscribe to the BoxTV Service at the moment. If you have wrongly updated your country of residence in your BoxTV account and have a problem changing it, please contact BoxTV Customer Service at support@boxtv.com. Is paying for online BoxTV Subscription safe? Yes, BoxTV payment services are PCI-certified, which is the global industry standard ensuring compliance to strict security and user data protection standards. Why is my card rejected? There may be a few reasons for card rejection: 1) Ensure that your card has not expired. If you have received a new card, update your credit card details on your subscription page 2) The country set in your subscription details must match the country where your card is registered. 3) Your card should be enabled for online transactions. 4) Your card must also be open to be used for international purchases. 5) Ensure you have enough credit limit in case you are using a credit card. I am not a subscribed BoxTV user. Why am I being charged for the subscription services? If you’re being charged for a subscription that isn’t valid, we would recommend to write to us immediately at support@boxtv.com and provide the transaction details. How do I update my credit card or country details? You could change your payment method by logging into your subscribed boxTV account and clicking on 'Change payment method' on the subscription page. How do I change my Subscription renewal date? If you want to change your monthly recurring date, please cancel your current subscription and re-subscribe for BoxTV services on the desired renewal date. BoxTV subscription is a monthly service where your credit card will be charged on the day of subscription every month. Why am I being charged more than once a month for my subscription? This can only mean that your card is being misused. Please inform your bank and let us know the duplicate transaction details at support@boxtv.com How can I see my subscription invoice? You can access all your receipts of your subscription payments by logging in to your subscription page on BoxTV.com and viewing the payment history. How can I cancel my subscription? If you are a subscribed BoxTV user, and you would like to stop the auto-renewal of the subscription, please follow the instructions below: Login to BoxTV and go to your subscription page through your profile tab. Click on “cancel subscription” Choose a reason and click on the ‘Cancel Subscription’ Enter your password, and click the ‘proceed cancellation’ button to complete the cancellation process. Incase you had created an account through a facebook or gmail account, you would have to set a password first before cancelling your subscription. Why am I being charged every month? BoxTV Subscription service is a monthly recurring service where payments are charged to your account until cancelled. Our subscription process clearly mentions the same. If you would like to stop the recurring payments, you can do this from the subscription page by clicking on 'Cancel subscription'. How do I get discount on BoxTV.com subscriptions? BoxTV may distribute discount coupons from time to time. We partner with various deals and coupon sites such as www.coupondunia.in where you may see our coupons. Restoring the subscription If you have been charged the subscription fee and your account is still not active, here is how you can restore it- For Android - Exit from the app and restart. For iOS - Go to the subscription page in the app and click on the tab given below to 'restore' your subscription. Click here to know more. More Questions Can I get content from other regional languages such as Tamil, Telugu, Malayalam, Kannada, etc.? Yes. You could select a language from the main page to view all the content in that particular language. You could also filter inside categories like 'Popular', 'Just Added' etc. according to your language of choice. I forgot my password. How can I recover it? Just click on “Forgot Password” link. You will then be requested to enter your email ID (the one you had signed up for the first time) and we will send you a new password via email. Can I write reviews about the movies? Yes. You can write reviews and also post your comments using our Post Comments feature below the player. How soon will I get newly released movies on BoxTV.com? Newly released movies are typically not available on digital platforms like BoxTV.com for a few months. Depending on our content partnerships and when we attain digital rights to showcase a movie, the same will be available on BoxTV.com. You can send us an email to feedback@boxtv.com with your wishlist to enable our content team to prioritize the movies we’re acquiring. What is the 'For You' section? Based on your favourites, interests, previously watched programs and what your social circle is watching, BoxTv.com matches you with possible recommendations of movies or TV shows for you to watch. These recommendations are suggested to you in the “For You” or in the “Suggestions” sections. How often do you update your content? BoxTV updates its content with new and latest movies and TV shows on a regular basis. You can find the latest additions by sorting any list of movies by recent. What if my question isnt in the list above? Mail us your query on support@boxtv.com and our team will get you an answer. Please explain your problem clearly with possible steps to reproduce your error/issue. You can also send us a screenshot or more details about your environment to help us resolve your error faster. Home FAQ Language English Hindi Tamil Telugu Kannada Malayalam Bengali Marathi Bhojpuri Urdu Oriya Follow us on Follow @twitter Blog Help Center Feedback INSTANTLY WATCH AS MANY MOVIES AS YOU WANT! UNLIMITED STREAMING ANYWHERE ANYTIME CANCEL ANYTIME Subscribe Now DOWNLOAD FREE BoxTV APPS © 2014 Times BoxTV Media Pte., A Times Internet Venture PRIVACY POLICY TERMS OF USE SITEMAP