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Chronicle The San Francisco Chronicle receives thousands of calls and letters from readers who have questions about how to interact with the newspaper and how to access the services we offer. This section provides answers to many questions asked by readers. - What is The Chronicle's mailing address and phone number? - When I copy content from SFGate a link is added. What is it? - What is SFChronicle.com? - What content is on SFGate.com? - Do you have an iPad app? Mobile phone app? - How do I search the archives? - How do I locate an ad I saw in the Chronicle? - What if I have a news tip? - What if I have comments? - How do I send a letter to the editor? - How do I submit calendar listings to the Datebook and SFGate? - How do I obtain permission to reprint an article? - Where can I get back issues? - How do I submit a paid obituary notice? - How do I submit photos for a paid obituary notice? - How to submit a request for a news obituary? - Are there any special programs for teachers? - How do I place an ad? - Does the Chronicle contain recycled paper? - What can I do with the Chronicle plastic delivery bags? - Sign me up! What is The Chronicle's mailing address and phone number? San Francisco Chronicle 901 Mission St. San Francisco, CA 94103 Local: (415) 777-1111 USA Toll Free: (866) 732-4766 Back to the top When I copy content from SFGate a link is added. What is it? When someone copies content from an SFGate article, a link back to that article is added to the copy. The link allows users to easily add attribution to the content being copied from the SFGate site. If you do not want a link added to the content, you can use the following link to disable the functionality: Disable the link . You will get a confirmation message that the functionality has been turned off. The disable function works on a per browser basis. If you want to re-enable the link feature, click on the following link: Re-enable the link . What is SFChronicle.com? SFChronicle.com is our new premium, subscription-based website, giving subscribers an opportunity to access news and information on a site with more in-depth coverage of local news and a clean, reader-friendly format that is uncluttered and uninterrupted so that it reads just like a newspaper. The site has been created using responsive design technology, which automatically adapts SFChronicle.com content so it always renders perfectly on the digital device of your choice. SFChronicle.com is available to most print subscribers as part of their subscriptions. For more information and subscription options, please visit SFChronicle.com/UltimateAccess . What content is on SFGate.com? SFGate.com, the Bay Area's most visited, local website, offers content free-of-charge to visitors. SFGate.com users will find breaking news and other news-of-the-day features such as weather, traffic, real-time sports coverage, pop culture features and other buzz-worthy topics. Do you have an iPad app? Mobile phone app? - The Chronicle and SF Gate can be experienced in a variety of ways. To learn more about our products and the different ways to get Chronicle and SFGate news, visit our Get Us page. How do I search the archives? - For recent Chronicle content, please use the search box at the top left corner of any SFGate.com page. < - Back Issues of the Chronicle newspaper are available for 90 days. - For archives prior to 1995, please contact a library. They can either direct you to a source or arrange an interlibrary loan. How do I locate an ad I saw in the Chronicle? - Classifieds: A six day classified archive can be found in the SF Gate Classifieds Archive . - Display Ads: Many Chronicle display ads can be found on SF Gate Personal Shopper . What if I have a news tip? If you have a story idea or breaking news tips, e-mail metro@sfchronicle.com . Urgent news should be called in directly to our City Desk at (415) 777-7100. Only "breaking" stories will be taken over the phone. What if I have comments? - If you would like to submit an opinion piece for publication, please see our page on Chronicle Submissions . If you have comments on The Chronicle's coverage, standards or accuracy, please e-mail TellUs@sfchronicle.com . For information on delivery, billing or how to become a subscriber, call (800) 281-2476. - To partcipate in the SFGate Community, which includes commenting on articles and contributing to reader blogs, you must register with SFGate . How do I send a letter to the editor? Please read the Chronicle submission guidelines located here . How do I submit calendar listings to the Datebook and SF Gate? Listings submission guidelines are located here . How do I obtain permission to reprint an article? To obtain permission to reprint a Chronicle staff-written story, please contact the Copyright Clearance Center via the Internet. The address of their web site is www.copyright.com . Most public libraries provide access to the Internet, if you do not have access at your home, school or office. After registering on the web, you will be able to access the Republication Licensing Service. If you would like more information about the service, click on "services" and then "Republication Licensing Service" and then "user benefits." Also, you can get answers to frequently asked questions if you click on "help" and then "Republication Licensing Service." If you have trouble using the service, please call Copyright Clearance Center at (978) 750-8400. - For Chronicle photo reprints and permissions for commercial use: 415-777-8428 - For Chronicle graphics reprints and permissions: 415-777-6225 - For any other questions on Article Reprint Permissions call (415) 777-6225 - For use of the Chronicle logo, its content or related images for television or motion pictures: 415-777-6225 or chronperm@sfchronicle.com . You may link to staff written articles on our web site at www.sfgate.com without permission and at no charge to you. For permission to reprint Associated Press articles, please see this page . Where can I get back issues? There are three ways to get back issues: In person at The San Francisco Chronicle: Address: 901 Mission Street, San Francisco (corner of Fifth Street) Hours: Monday - Friday, 9:30 AM - 3:30 PM Rates: $1.00 for the Daily edition and $3.00 for Sunday edition. - Only the past thirty (30) days are available in person. For papers older than 30 days, please call our back copy desk to check for availability (415) 777-6833, or go to the SF Gate online archives, located here . - Cash only. - Papers are sold in their entirety. - Tearsheets and tearsheet requests are not available at the counter. - For orders of 5 copies or more, please contact our back copy desk at (415) 777-6833. By mail: Rates: $4.00 for the Daily edition and $8.00 for Sunday edition. - Available for the past ninety (90) days; older issues are not available. - Payment by check must be received in advance with a written request indicating issue date(s), number of issues, and ship to address. - Back copy orders may take up to two weeks from of the request to reach the customer. - A maximum of five (5) copies can be mailed at one time. Additional shipping charges will apply for six (6) copies or more. - Please send request and check to: San Francisco Chronicle P. O. Box 7228 San Francisco, CA. 94120-7228 Attention: Back Copy Department By Federal Express: Rates: $4.00 for the Daily edition and $8.00 for Sunday edition - For Fed-Ex requests, please call (415) 777-6833. - The following information is required for Fed Ex shipping: - Name - Telephone number - Address - Federal Express Number or Credit Card Number - Company name. How do I submit a paid obituary notice? An obituary notice is a paid listing, often provided for you by the attending mortuary. If the mortuary does not place the obituary notice, you can place one yourself by clicking here. For more information and guidelines on personalizing an obituary clicking here. 1. Fax your notice to 415-348-3080 2. E-mail your notice to inmemory@sfchronicle.com 3. Mail your notice to In Memory, San Francisco Chronicle, 901 Mission St. San Francisco CA 94103. All notices must be typed. We are not available to receive hand delivered or mailed obits and photos on weekends or holidays. 4. A representative from the InMemory Desk will call you with a price quote. Payment is made by credit card over the phone. WHEN YOU SUBMIT: Please provide: Your name, address, phone number & the name and city of the funeral home or cremation society. This is for verification purposes only. Omission of any of this information will delay publication. DEADLINES FOR PUBLICATION: Sunday through Friday next day deadline: All obits must be approved and paid by 2:00 pm. - *EZAds submissions: 1pm for the next day's publication - *E-mail submission: Noon for the next day's publications Saturday for Sunday deadline: All obits must be approved and paid by 12:00 pm Noon. - *EZAds submissions: 12:00 pm Noon for the next day's publication - *E-mail submission: 11:00 am for the next day's publication Rates: - Approximately $17.00 per printed line per day. - There are approximately 7 printed lines per inch. - A line consists of approximately 30 spaces. - Discounts are available for multiple-run insertions. - A fee of $25 will be added to every obituary notice to be on our web site, www.legacy.com/obituaries/sfgate/ , including the printed photo, an online Guest Book, and more. How do I submit photos for a paid obituary notice? If you opt to use our self-service portal, EZAds, you will be able to upload your photo. If you e-mail the photo to our InMemory team, please attach the photo to your e-mail. The deadline for submitting photos is Noon the day before publication of the notice. Photos will publish one inch wide by one and one-half inches deep, however we will crop and size your photo accordingly. A photo will add approximately $135 to the total cost of your notice. A photo must be accompanied by text. Please include your name, address and phone number for billing and the name of the mortuary or cremation service handling arrangements for verification. (Omission of any of the above information will delay publication.) When choosing a photo we suggest a sharp, good quality photo with no shadows on the face. Please don't crop the photo as we will do that. If more than one person is in the photo please indicate which one is the deceased. Photos may be emailed by scanning the photo at a minimum of 300dpi and sent as a tif or jpg to inmemory@sfchronicle.com . These can also be mailed or delivered to: In Memory c/o Classified Counter, San Francisco Chronicle, 901 Mission St. San Francisco CA 94103. Photos by email can be sent M-Sun, however we are not available to receive hand delivered or mailed photos on weekends or holidays. Notices cannot be phoned in to In Memory. In Memory does not handle Editorial Obituaries (see below). For further information call our In Memory team at (415) 615-3554. How to submit a request for a news obituary? The Chronicle welcomes timely news obituary information and photos from family, friends, and funeral homes. These obituaries which run free of charge, are written by our staff with information gathered from relatives and our own research. Because of space limitations, obituaries with the broadest community interest are most likely to be selected for publication. To contact obituary writers or for more information: - Phone: 415-777-7420 - Fax: 415-536-4287 - E-mail: obits@sfchronicle.com To deliver photos: - E-mail to: obits@sfchronicle.com - Drop off: front desk, 901 Mission St., San Francisco (9:30 a.m - 5 p.m.) - Weekend drop off: front desk, 100 Fifth St., San Francisco (9:30 a.m - 5 p.m.) Are there any special programs for teachers? The Chronicle's Newspaper-in-Education program is a great way for teachers to put extra learning power into the classroom at a very low cost. Participating NIE teachers are offered choices of curriculum guides that provide stimulating, fun and educational projects using the newspaper. For more information, please call the Chronicle Newspaper-in-Education department at (415) 777-6828. How do I place an ad? If you're selling a house, a car, or other merchandise or services, a Classified ad can get your message to Northern California's largest newspaper audience. Just call The Chronicle at (415) 777-7777 to place an ad -- and be sure to ask about SuperSaver rates. Does the Chronicle contain recycled paper? Yes. While there is no Federal Law requiring the use of recycled newsprint, California state law mandates that 50% of the newsprint used must contain at least 40% recycled fiber content. 2001 was the last year in the gradual increase of state mandated recycled content (from 30% when the law began in 1994 to the current cap of 50%). The percentage of newsprint (with at least 40% recycled fiber content) used by the San Francisco Chronicle: - 53% in 2005 - 60% in 2004 - 56% in 2003 - 50% in 2002 - 50% in 2001 - 45% in 2000 - 40% in 1998 - 35% in 1996 - 30% in 1994 The San Francisco Chronicle is produced using the flexographic printing process. The "flexographic" process, unlike the "offset" process used by the majority of other papers (USA Today, NY Times, LA Times, etc.) is known for its inherent environmental benefits. These benefits include (a) the use of water based inks (eliminating the need for petroleum-based cleaners and extenders, eliminating ink rub-off and set-off, reduced show through, etc.) and (b) the ability to use lighter basis-weight (thinner) newsprint. Offset uses 30 lb and 32 lb newsprint, while flexo uses 27.7 lb newsprint. Our newsprint comes from the Pacific Northwest and Canada, and it is produced from wood chips and other by-products of the lumber/timber industries. Trees are not cut-down specifically for newsprint. As stated earlier, our ink is water-based and is environmentally friendly. The pigments used to color the inks are free of heavy metals and toxic products. We are completely safe to use as compost. What can I do with the Chronicle plastic delivery bags? At this time, the Chronicle does not collect used newspaper bags. If you have any suggestions for how to reuse the bags or places that recycle them, please send us feedback . Some readers tell us that they reuse the bags in the following ways: - doggie pickup - collecting and disposing of snails and slugs from their yard - taking home food scraps from their work place for their compost and/or worm bins - diaper disposal The poly news bags used by The San Francisco Chronicle are designed to protect the newspaper, assuring that it arrives to customers dry and protected from the elements. The plastic used has to be able to draw down to the thin gauge films used in news bags, and withstand certain abrasion and impact stresses due to the newspaper being thrown from moving cars and skidding along a driveway. The Chronicle bags are classified with the recycling code (4) LDPE (Low Density Polyethylene). Used in many film applications, this plastics family includes the LDPE's (Linear Low Density Polyethylene) that are used to produce the poly news bags, garbage bags and ice cream container lids. LDPE's (4) provide the best combination of the toughness, abrasion resistance, elasticity, and excellent seal strength needed for news bags. Unfortunately, many Bay Area recycling programs will not accept (4) LDPE materials. The more commonly recyclable bags are (2) HDPE. These can be tough, but have a tendency to straight-line tear (once a hole starts, it tends to increase rapidly in size), and are limited in the amount of weight they will hold for a high-impact use like news bags. HDPE can also tend to be weak at the seal. The LDPE's (4) are the industry standard for the newspaper poly bags. Sign me up! Discover for yourself why The Chronicle is Northern California's largest newspaper. It can all be yours -- every day -- if you call 1-800-CHRONICLE, or fill out our e-mail form: Subscribe on-line . 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