FAQs
What time do the Luxury Suites open and close?
The Luxury Suites open two (2) hours before kick off and will remain open for a reasonable amount of time after the game.
Is there an elevator directly to the suite level?
Yes there is an express elevator that runs to the suite level(s) every game. Please look for the signs posted above the elevators to determine which elevator is designated as Suite Express.
Is there another way to get to the suite level if the elevator is crowded?
Yes, if you take the escalator to the 1st club level and then the escalator to the 2nd club level you can walk out the smokers' doors to the ramp. From there it is only one ramp up to the lower level suites (east and west side), and 2 ramps to the upper level suites (west side only).
Can we order more food in the suite during home games?
Yes, there is a game day menu in each suite. You can place your order for additional food and beverage with your Suite Attendant or you may call the order in on your house phone by pressing the Pantry button.
May I take alcoholic beverages home with me?
No, our liquor license does not allow this. Also please remember that you are responsible for your guests. It is unlawful to allow anyone under the age of 21 to consume alcoholic beverages in your suite.
What other areas of the stadium can I access with my Suite Ticket?
You are allowed access to the Crown Royal Touchdown Club Lounge areas, Bud Zone, Sky Patio and general concourse areas. Be sure to get your hand stamped by security before you leave the Luxury Suite level.
Where do I call to report a problem on gameday?
Please report any issues on gameday to the Concierge Desk, by using the house phone in your Suite and pressing the Concierge button.
Where Can I find an ATM?
The 2 closest ATM locations are at the Guest Services Booths on the 6th Floor concourse or in the Crown Royal Touchdown Clubs on the 2nd Floor. All normal transaction fees may apply.
Can I purchase Luxury Suite tickets to other events held in EverBank Field?
Yes, you can purchase tickets for events in the stadium including the Florida-Georgia game, The Gator Bowl and the ACC Championship.
Do you have gift certificates I can give my guest to use on game day?
Jag Dollars are available for purchase and can be used during the season at Jaguars home games to purchase merchandise and concessions in EverBank Field. Please contact the Jaguars Ticket Office at 904-633-2000 or 877-4-JAGS-TIX to purchase your today. Jag Dollars expire at the end of each season.
