Features described - sitehelp.im / Real time chat jabber based s

Main [/] Features Plans FAQ Blog Log In Sign Up Feature list, described Easy installation, simply copy & paste given code to your site. Real time chat & monitoring. Available anywhere with xmpp/jabber client. Multiple operators support. Dialog initiation (including automatic dialog initiation with rules). Client transfer between operators, group chat. Operator to operator private chat. Fully customizable chat widget. Client name/status/avatar rules. Javascript API. Easy installation, simply copy & paste given code to your site. To start using chat you only need to paste code given to you by control panel and sign in to given jabber account. Both HTML code and operator login/password can be found under [ control panel » my sites » support channels » HTML code / operators ] Real time chat & monitoring You will see as client enters you site and browses it, including all related informaion like: Where is client from (Ip, country, Region, City) Current client URL (and how long it on this page) Reffering URL Search engine keyword used to find your site Total time client is on site Is this new or old (returning client) You can also initiate conversation with client, even if client did not open chat. Available anywhere with xmpp/jabber client. You can use any xmpp/jabber client you like. For PC we can recommend Pidgin or Pandion . Web browser based client - imo.im iPhone user ? - look at Parlingo Multiple operators support. Each support channel can have multiple operators. Chat sessions will be distributed among online operators by round-robin, busy-round-robin or by first answer. Each operator can have personal roster macros-es settings, so each operator will see useful for him client information. Dialog initiation (including automatic dialog initiation with rules). As you see client browses your site, you may want to help user - just write message to him and he will receive it in "balloon hint" near operator status image. This "hints" can be automatically displayed to client using predefined rules. Client transfer between operators, group chat. Operator can transfer client to another operator if required, new operator will also receive chat log. Instead of transferring, operator can invite another operator (make group chat), both operators will be able simultaneously talk to client. Operator to operator private chat. Operator can talk to another operators w/o leaving IM client. Fully customizable chat widget. Chat widget can be fully changed. Position, size, outlook, behaviour, everything . Client name/status/avatar rules. Client name and status will be displayed according to macroses. Each operator may "see" same client in different "views", for example one wants to see [state and search engine keyword] in client name, and another will see [reffering domain and total time on site] in client name. Status and Avatar are also displayed according to predefined rules, you will get as much as you need information just looking to your roster list. Javascript API. Developers API available . We will extend it as new features will be added. About Us Demos © 2011-2012 by Sitehelp.im.