All medium and large companies that receive a great amount of phone calls.
In Ukraine, the services of the Call Center is in the greatest demand among companies that:
- serve a great amount of customers or execute a lot of trading operations (FMCG companies, trading companies, banks, insurance companies);
- execute market research, polling or special customer offers and need to receive actual and objective information about its clients;
- want to organize effective customer support service, reception or virtual office to receive and process incoming calls;
- use telephone communication as the primary or additional sales tool (telemarketing companies, internet shops etc).