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Customer Support
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«Golden Telecom»Our ServicesCall Center

Customer Support

 

About 80% of incoming requests are simple standard questions: «Do you have…?», «How much is…?», «My … is not working» and a multitude of other FAQ (frequently asked questions). At the same time, the mechanism of human attention works in such a way that even a brief conversation distracts an employee and increases the probability of a mistake.

Golden Telecom support services eliminates the squall of «one minute» calls, and if needed, redirects calls to a competent specialist of your company or send him/her an e-mail or SMS.

 

Advantages of using the support services

  • Increase of the efficiency of your activity. The number of calls decreases; you receive only the important calls. Productivity of work, as well as loyalty, of highly paid employees increases.
  • Improvement of service and company image. Incoming calls are always answered, and not by people who accidentally picked up the receiver, but by professionally trained operators.

 

Why Golden Telecom?
  • shortest time of implementation
  • selection of professional operators, who undergo special training to comply with your needs
  • usage of modern technologies, that allow to render high-technology services
  • comfortable and cost-saving additional services
  • Why Golden Telecom?

Voice menu

Providing information in the automatic mode with the help of an IVR (Interactive Voice Response) voice menus. Often used with Hot Line, Help Desk, Reception; it ssignificantly reduces your expenses on information delivery.

Voice menu is ideal for providing standardized information, e.g. about the rules of participation in a contest and prize giveaway outlets, or personal information from a database — for example, about order status and date of despatch of the ordered product.

Autoinformatization

It is convenient when you need to announce an important piece of information to all clients quickly and assuredly (e.g. changes in the company's activities, new products; notify about balance status, congratulate on holidays etc.).

Our advantages:

  • usage of the automated calling system
  • possibility to involve operators and voice menu (IVR) rapidly
Hotline and Reception
24 hours a day. Within one city or all over Ukraine. This service is provided in the shortest time.
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Surveys and polls
Processing of great volumes of information in the shortest time, usage of automatic calling system.
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