Recommendations for the handing of incapacitated passengers and passengers with reduced mobility (PRM)

At time of check-in, carriers may be alerted by the special purpose code (SP) on the passenger ticket and shall verify that all local provisions required for the assistance and carriage of the incapacitated  passengers and passengers with reduced mobility have been made available. Airport authority shall endeavour to make arrangements to fulfill them without delaying the flight.

When time and circumstances do not permit this to be done, passengers may be permitted to travel if in the opinion of passenger and carrier, the passenger is able to adequately care for the himself/herself during the flight.

For the handing of the incapacitated passengers or passengers with reduced mobility airport authority have been made the next conditions :

• groups of the provides have been included to the complex for services of passengers. Service providers shall take all necessary steps to establish and co-ordinate training programs to ensure that trained staff are available;
• necessary steps have been made to ensure safe handling of passengers with reduced mobility (PRM) and incapacitated passengers by ensuring appropriate devices (ambulance lift, wheelchairs) during boarding and disembarkation to/from the aircraft and using special wheelchairs inside of the terminals and the aircrafts.

In order to ensure that ground handling staff are alerted at all stages to the special procedures for passengers with reduced mobility or/and incapacitated passengers the buyers of tickets should inform cashiers about it and complete all documents introduced by cashiers.

Incapacitated passengers escorts shall always be ticketed separately.

Decision for accept of passengers on board of the aircraft should be made by representative of aircompany, issued tickets yourself of through sales agents.