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Hotline and Reception
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«Golden Telecom»Our ServicesCall Center

Hotline and Reception

Hot Line (Hot Line)

Hot Line is a simple way to inform your existing and potential customers about your company, services or events.

All companies that realize active marketing policy need this service. Are you implementing a loyalty program? Are you going to realize a large scale promo event? Are you introducing new services? Hot Line will increase the efficiency of your actions and answer all the questions of your customers. 24 hours a day. Within one city or all over Ukraine.

 

Advantages of using Hot Line

  • your company functions in a normal mode while operators process a bundle of phone calls 24 hours a day;
  • professionally trained operators and/or interactive systems of the Call Center work in accordance with the scenario approved by you – your clients are thankful for pleasant communication and exhaustive information;
  • you get a detailed report and database of customers' requests – it is a valuable information for future actions and the analysis of the efficiency of the current campaign.

 

Why Golden Telecom?
  • the service is provided in a tight schedule
  • wide selection of nationwide phone numbers: 0-800-30õõõõ, loyal tariff for service «0–800»
  • possibility to receive a great number of calls
  • a big office staff of professional operators; well thought-out system of personnel training
  • high-quality and exhaustive reports about the contacts
  • Why Golden Telecom?
 

Reception (virtual office)

Reception is a face of the company. Very often a client makes decision about further cooperation on the basis of the general impression of communication with a secretary.

It is good when a professional operator improves the company image, politely and legibly answers the phone calls and, when necessary, correctly distributes them throughout the company. It is bad when your investment frustrates due to a not-too-good trained «girl».

 


The Reception service is required by:

  • the companies having several offices and telephone numbers who want to receive all incoming call in a centralized way;
  • internet shops, catalogue-based trading companies, courier services;
  • the companies that have no possibility or necessity to hold the office with regular staff.

We offer:

  • unified multiplex number for all company offices;
  • a team of well-trained specialists, who will receive calls according to a schedule and scenarios chosen by you;
  • possibility to receive and process fax, e-mail, icq and SMS;
  • reports and statistics of requests of your clients and partners.
0-800 numbers
We offer integrated solutions that combine 0-800 service, call center, telephony and Internet access.
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Workplace rental
It provides a quick improvement of quality of communication with customers without expenses on your own call center.
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