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Call Center
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«Golden Telecom»Our Services

Call Center

 

The contemporary market is saturated with similar services and products at the identical price, and the information about the enterprises is available for every secretary. Service becomes the main competitive advantage of your company. Call center solves a simple equation: a better service is more customers and higher profits are.

 

Call Center is a system of maintenance and processing of great amount of phone calls. It includes:

  • automatic computer-telephone system for reception and distribution of phone calls;
  • centralized databases for processing incoming calls, collection and analysis of information, making calls;
  • professionally prepared operators to do all this neatly, quickly and with high quality.

 

Who needs it?

All medium and large companies that receive a great amount of phone calls.

In Ukraine, the services of the Call Center is in the greatest demand among companies that:

  • serve a great amount of customers or execute a lot of trading operations (FMCG companies, trading companies, banks, insurance companies);
  • execute market research, polling or special customer offers and need to receive actual and objective information about its clients;
  • want to organize effective customer support service, reception or virtual office to receive and process incoming calls;
  • use telephone communication as the primary or additional sales tool (telemarketing companies, internet shops etc).

 

 

Advantages of the Call Center
  • Improves the efficiency of your company's work. Call Center allows you to cope with a great flow of incoming calls. It reduces the workload on your staff; therefore, they can pay more attention to really important tasks.
  • Increases the level of service and improves the image of the company. There are no «line busy» and «can't reach at the moment» calls. The calls do not «wander» around the company, all information is delivered with high quality, in a centralized manner and in full volume. Questions and issues are solved quickly, and pleasant communication with professional operators strengthens the positive image of your company.
  • Reduces the costs of your company on organization of your own call center or reception – you don't need to spend your money and time on the rent of premises, maintenance of telecommunication services, staff recruitment and training, development of scenarios and working standards of the operators etc.

 

 

 

Why «Golden Telecom»?
  • Wide choice of services – Hotline, Customer Support, Telemarketing, automatic notification of the clients, televoting and much more
  • Our own independent infrastructure easily extensible and adapting to your needs
  • Profitable tariffs and convenient terms of service
  • Complex solutions with integration of telephony services, Internet and «Golden Telecom» mobile communication
  • Qualified management team, team of IT specialists, operators and managers on personnel training and adaptation
  • High standards of work quality and  experience in implementation of big projects

 

 

 

Flash-presentation


Watch presentation
 
  • Who needs it?
  • Advantages of the Call Center
  • Why «Golden Telecom»?
  • Flash-presentation
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