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Client Relationship Management (CRM)
CRM concept - client relationship management - is the basis for effective and long-term business.
Main CRM features
- Integral, individually-oriented approach to relations with business partners and clients: segmentation, profiling, and classification
- Increased return from every business contact: targeted marketing and commercial campaigns, analytical and statistical techniques
- Guarantee of first-rate customer service
- Possibility to tailor the system to the company's interior processes, integration with Microsoft Word and Microsoft Outlook
- Correlation of critical business information with sales, customers, and marketing actions data
Microsoft Business Solutions is a division of Microsoft Corporation offering a wide range of business applications for small and medium-size businesses. Microsoft Dynamics NAV solutions enable Ukrainian companies to efficiently develop their relations with clients, partners, suppliers and employees. Using Microsoft Business Solutions you can automate end-to-end business processes in finance, distribution, e-commerce, customer service and support, project management, personnel, production, supply chains, sales, and marketing.
More detailed information about the products at: www.microsoft.com/BusinessSolutions