Customer info

Transport and logistics worldwide Новости логистики и грузоперевозок [/eng/customers/digest] ponteuxin We save you money Long-term relationships with shipping lines and other providers as well as volumes carried by our company allow us to offer our customers most competitive rates. We save you time You do not have to spend time to find out where your cargo is. Thanks to our unique information system we can easily obtain real-time information about cargo status and location. In the course of transportation our customers receive written notification on each stage of the process with continuously update transport dates and estimates. We save you energy As one of our customers you will get a personal account manager available on-line 7 days a week who will answer all your questions and solve all your problems. customers rate_request contacts Please mark which of below aspects of our activity Range of provided services not selected excellent good acceptable unacceptable In-time cargo delivery not selected excellent good acceptable unacceptable Transit time not selected excellent good acceptable unacceptable Acceptability of services pricing not selected excellent good acceptable unacceptable Accuracy, precision and timeliness in documentation handling not selected excellent good acceptable unacceptable Effective cargo tracing not selected excellent good acceptable unacceptable In-time notification on shipment progress not selected excellent good acceptable unacceptable In-time informing on problems raised not selected excellent good acceptable unacceptable Effective problems solving process not selected excellent good acceptable unacceptable Please write below what else could be improved or changed in our work in order to raise our service quality level? We work to improve our communication. Please evaluate below aspects of our personnel work Business communication ethics not selected excellent good acceptable unacceptable Attentiveness to your demands not selected excellent good acceptable unacceptable Flexibility while problem solving not selected excellent good acceptable unacceptable Professional level of staff not selected excellent good acceptable unacceptable Please, mark complexity you experience, when you need to Reach us by phone not selected easy with some difficulties problematic impossible Send us fax message not selected easy with some difficulties problematic impossible Meet with one of our employees not selected easy with some difficulties problematic impossible Get information on rate not selected easy with some difficulties problematic impossible Get reply on your request not selected easy with some difficulties problematic impossible Please advise if you face any other problems or difficulties How have you learned about us? How have you learned about our company and provided services not selected from your partner's advise from periodicals from Internet from other sources (indicate below) Other sources Co-operating with Formag How long have you been co-operating with our company? not selected less than 1 month 1 month and longer 1 year and longer 3 years and longer Do you intend to continue co-operation with FORMAG? not selected Yes No If not, what is the reason for your decision? not selected overall low quality of service high rates low professional level of staff poor control over shipment progress poor business communication ethics other reasons (please comment below) Other reasons Getting Additional Information What other information about our company and provided services would you like to see at our web-site? Please advise which of transport publications you read regularly To count your personal views, please, provide information about your company Company name Main activity Country Copyright 1991-2008 Formag Forwarding All rights reserved