Mission of 4Service™ is to improve service for Ukrainian customers.

Our Vision:
We will create a company which will become the basis for high-quality service in our country. We view the future of Marketing Lab™ as the most technological and state-of-the-art Mystery Shopping provider which offers thousands of Ukrainian companies a constant stream of information concerning the quality of service. WE believe that every service company in Ukraine, from the largest banks with thousands of subsidiaries to small private shops in the heart of the country, will regularly use Marketing Lab™ opportunities for customer service improvement. We intend to meet this objective with hard work, constant enhancement of service quality, and active marketing. We will convince home businesses of the necessity of Mystery Shopping.

Our Values:
Responsibility: we strive to be reliable partners for our clients, not just service providers. We are painstaking about the end result of our cooperation, not afraid to criticize our clients, and always ready to discuss our clients’ problems that are associated with improving service. 

• Customer satisfaction: regardless of who may “actually” be right in any given situation, we don’t forget that our company exists and develops thanks only to our clients. Therefore, our customer satisfaction is the final definitive criterion of the quality of our work.
• Surpassing customer expectation: our clients always receive more than they expected: more attention, more professionalism, more understanding of their business, and more practical results 
• Technological leadership: our services are based on state-of-the-art technology used in Mystery Shopping, and internationally are second to none. 
• Perfectionism: we strive to do everything flawlessly and to bring our work to perfection. We are simply incapable of doing bad work; it’s against our very nature.

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