Responsive and reliable technical support services provided in a timely and courteous manner are imperative for building company’s market image, customer loyalty and increasing market share. Being an experienced outsourcing provider, SoftServe possesses modern infrastructure, technically qualified staff, compliance to quality and adherence to information security standards, client defined policies, regulations and data integrity laws. Combined with a focus on timely and accurate problem resolution, these prerequisites are crucial for providing world class technical support services to SoftServe clients.
SoftServe guarantees competent and responsive technical support services and employee IT helpdesk services across multiple communication channels – voice, e–mail and web–based mediums:
- E–mail customer service
- Remote diagnostic technical support
- Reactive and proactive support
- Troubleshooting and ongoing maintenance support
SoftServe is also capable of providing enterprise–wide help desk (support) services for IT driven organizations by supporting their specific computing environment, applications (standard and custom) and infrastructure.
Catered to both business–to–business and business–to–customer segments, technical support services provided at SoftServe are performed with courtesy and technical expertise to render multiple benefits to our clients, such as:
- Enhanced customer service and increased customer satisfaction, customer loyalty and customer retention
- Reduced costs on maintaining internal support operations
- Freed up resources and technical expertise to engage in development of new, revenue generating products and services
By outsourcing your technical support to SoftServe you receive substantial benefits of higher customer satisfaction and lower technical support costs.