Voluntary commitments of the airport to passengers

1. Provision free of charge for passengers with reduced mobility special wheel-chairs, specially equipped lifts and buses, special toilet services.
2. Provision of actual information on possible flight delays.
3. Arrangement of help for passengers staying at the airport due to long flight delays.
4. Provision for passengers sufficient quantity of comfortable seats in waiting halls, medical care and services for passengers, requiring special care.
5. Ensuring non-stop work of catering facilities within the periods of flight delays.
6. Co-operation with partners for development and improvement of public transport activity, coordination of public transport schedule with flight schedule.
7. Ensuring of appropriate infrastructure for business partners ( airlines, ground handling companies, etc. ) for passenger servicing.
8. Regular maintenance of equipment being used for passenger services provision at the airport ( baggage handling equipment, escalators, lifts, premises air conditioning system, transport vehicles ).
9. Provision free of charge for passengers sufficient quantity of baggage carts.
10. Ensuring of presence in air terminal premises clear and available system of signs.
11. Maintenance of all areas clean.
12. Monitoring of customer satisfaction in accordance with ISO -9001-2000.
13. Reporting of results of customer satisfaction monitoring at least once a year.

Progress report (pdf 23 KB)

Please turn to Duty Administrator of terminal B ( tel. 281-74-92 ) or to Airport Quality Service ( tel. 281-75-73 ) on all issues and suggestions regarding Airport Voluntary Commitments.