Kievstar.com - best rate calling cards for calls from USA to Rus

Home [http://www.kievstar.com/index.htm] Access Numbers Wireless refill Contact Us About FREQUENTLY ASKED QUESTIONS Matreshka Card ONLY How to use my Calling Card? How can I find out how minutes I have left? How do I obtain support? Can I recharge my Calling Card? How to buy / order a Calling Card? How can I Pay for Calling Cards? Can I purchase Calling Cards over the phone? Is it necessary for my address to accurately match with the address presently on file with my credit card issuing bank? What is the Return Policy of Kievstar.com? Why is my credit card declined / rejected? How long will it take to receive Calling Card? I have a shared email. Can I use it? Do I need a long distance carrier on my phone to use Calling Cards? Where can I find info on Maintenance Fee, Connection Fee, Rounding & etc? When will I receive a Phone bill? When I try to call I get the message: "your call cannot be completed as dialed." Why? I have a balance on my Calling Card. Can I transfer it? In what denominations are Calling Card available? Is there a limit to the number of Calling Cards that I can purchase? Can I use Calling Card outside of USA? How to find out my access number & customer service number & pin number? Can I safely enter my credit card number on your website? Can I make local calls with your Calling Card? When I purchase a Calling Card, will I get a Calling card in the mail? What is the expiration date of my Calling Card? Do Rates differ depending on the time of the day or the day of the week? How do I know that my transaction is secure? What purpose my information be used for? How can I contact you? If I have a question that is not listed above, how do I reach Customer Service? How to use my Calling Card? Please follow these steps: Dial the Local or Toll-Free (866) access number. Enter your PIN number Dial the destination number. For US calls 1 + Area Code + Number. For International calls 011 + Country Code + City Code + Number. To place another call, press * (star). Back to Top How can I find out how many minutes I have left? Each time you use you Calling Card to place a call, the number of minutes available for that particular call will be calculated and announced to you before the call connects. Back to Top How do I obtain support? Please contact our Customer Service , and we will respond to you as soon as possible. Back to Top Can I recharge my Calling Card? Not at this time Back to Top How to buy / order a Calling Card? Go to www.kievstar.com, click on "Buy Card" and follow the instructions. Phone Card is ordered online on our web page 24 hours a day 7 days a week. Back to Top How can I Pay for Calling Cards? VISA, MasterCard, Discover, American Express and checks Back to Top Can I purchase your Calling Cards over the phone? Will be available soon. Back to Top Is it necessary for my address to accurately match with the address presently on file with my credit card issuing bank? For your & our security reasons, it is absolutely essential that your address & telephone number match with the address & telephone number presently on file with your credit card issuing bank. Back to Top What is the Return Policy? Once the PIN number is delivered to the customer via e-mail, The Sale Is Final. For all technical questions, i.e. connections quality, minute billing questions etc, please contact service provider's customer service 24/7 number that will be sent to you. Customer Service should be able to resolve any problems you may have. Be sure to have your PIN number available when contacting customer service. Please remember that only provider's customer service can help you with above problems. For questions in regard to this purchase and PIN delivery, use Contact Us page on this website. Back to Top Why is my credit card declined / rejected? Our credit card processing company PayPal has address verification system in place, if rejected please verify information you entered is correct and it should match with your credit card billing information. If you are declined again, please contact your credit card issuing bank. Back to Top How long will it take to receive Calling Card? Usually PINs are sent within an 3 hours. But in some instances may take longer. If you do not receive your PIN within 12 hours please use Contact Us form on this website. Back to Top I have a shared email. Can I use it? We do not recommend shared emails. Get your own private email from any of the free e-mails available e.g. Yahoo, Hotmail, & etc. Back to Top Do I need a long distance carrier on my phone to use Calling Cards? No, you do not need a long distance carrier on your phone to use our Calling Cards. If you live in the New York City area you may use our Local Access Numbers , if you are calling from Outside of NY please use our low cost Toll Free Access . Back to Top Where can I find info on Maintenance Fee, Connection Fee, Rounding & etc? Info on fees and charges is available on "More Info" and Terms and Conditions pages of every Calling Card on our website. Back to Top When will I receive a Phone bill? This is a prepaid service; you pay in advance so you will never receive a phone bill. Back to Top When I try to call I get the message: " you call cannot be completed as dial". Why? Please follow the exact instructions we emailed you when you purchased your Calling Card. You may have missed-dial your destination number. Also be aware that some pay phones and cellular phones have restrictions. Check the number and dial again if the problem persists call our 24/7 customer service or contact Customer service Online Back to Top I have a balance on my Calling Card. Can I transfer it? No. You can't do that at this time. You must use it. Back to Top In what denominations is Calling Card available? Calling Cards are available in denominations $10, 20. Please check the card you are looking to buy. Back to Top Is there a limit to the number of Calling Cards that I can purchase? There is no limit to the number of cards you buy if you already have purchased from us before. If this is your first purchase you can only get one PIN. Back to Top Can I use the Calling Card outside of USA? It is not possible at this time Back to Top How to find out my access number, customer service number & pin number? All this information will be e-mailed to you after the purchase. Our access number cover most are codes in New York State and a Toll Free Number for out of state calling Back to Top Can I safely enter my credit card number on your website? Yes. PayPal is a trusted internet payment processing agent. All online transactions are handled with maximum industry-standard SSL encryption as we take the issue of security seriously. PayPal uses a 128-bit encryption code to ensure the highest level of security. Back to Top Can I make local calls with your card? Yes. On all our cards you can make local, regional, state to state and international calls. Back to Top When I purchase a Calling Card, will I get a Calling Card in the mail? As soon as your online transaction is complete, you will be e-mailed confirmation of your payment from PayPal, followed by e-mail from us with Access Numbers and your PIN number. Back to Top What is the expiration date of my Calling Card? It usually expires in 90 days after first use. Back to Top Do Rates differ depending on the time of the day of the day of the week? No. The Phone Card we carry has 24 Hours a day, 7 days a Week you enjoy same Rates as listed. We strive to maintain up to date information about rates on our website as carriers and service providers reserves the right to change rates any time it is recommended to check with customer service of the service provider of card for up to date rates information. Back to Top How do I know that my transaction is secure? We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, or Netscape Communicator. Back to Top What purpose my information will be used for? Personal information given to us for ordering on Kievstar.com is not shared with any other entity without your permission. It is used for processing your order and for customizing your experience at Kievstar.com Back to Top How can I contact you? Contact our Customer Service is the most efficient mean of communication. Back to Top If customers have a question that is not listed above, how do I reach Customer Service? If we have missed any questions you might have and couldn't find the answer to your question above please feel free to contact our Customer Service and we will research you question and respond promptly. Thank you. Back to Top ©2002-2006 Kievstar Communications. All Rights Reserved. Privacy Statement