RTMonitor - FAQ

Victor Kulichkin (Lead Programer) [victor.php] Dmitriy Kulichkin (Web Support) RTMonitor Trapper Whois utility UserKVYMonitor UserKVYList InetKVYMonitor RTMNSM RTMonitor Upgrade Trapper Upgrade Web Design / Programming Application development RTMonitor - FAQ Return to RTMonitor page Here you may find the answers on the most frequently asked questions: 1. Question: After the payment was proceeded, I didn't recieve any link for downloading from reseller. Answer: Don't worry, inform us about your order number, and we'll organize for you the new link for downloading. 2. Question: What is the difference between the program RTMonitor and the Trapper program? Answer: RTMonitor shows you an information of HTTP proxy's work in the real time. Just by this program you may watch what information your users get from internet at the current moment of time. Trapper is an analyzer of HTTP traffic for a long period of time (account period). This program sums received information from http-proxy , converts it to the comfortable for analyzing format and offers you several operations of blocking and limitation of the users access to Internet. 3. Question: Why in the "User-Name" column I always get a dash ("-") instead the user name? Answer: You don't see user name because it is absent in the Common log file. Here may take place the following reasons: - Proxy authentication is turned off at NBM. - Bugs in NBM. In this case, you have to set the last service pack there. - The user, or software on his workstation, tries to get Internet access without authentication. In this case, NBM prohibits this access and shows the access attempts in its log with the HTTP code 403(“Forbidden”). 4. Question: Is it possible to use program for the proxy of the other software developers? Answer: At the present time you can use CPROXY by Connectotel. Detailed information and this software you can find at the site of this company - http://www.connectotel.com . 5. Question: Can I use the program in Windows 2003? Answer: Yes , you can. But firstly you must install Novell Client for Windows 4.90 SP2 and later on your Windows 2003 server. 6. Question: Where can I get to know about the latest versions of the program? Answer: In this case we inform our customers by e-mail, and put new information on this site and on the sites of our partners 7. Question: I can't pay by a credit card. Does any other payment way exist, except 2CheckOut? Answer: Yes, we may offer to proceed the payment through WIRE or ACH (only for US customers), E-checks and Paper Ckecks. For getting of more details, please contact us 8. Question: I've lost a distributive of the program, how can I get it again? Answer: You should send us an email with your personal info, which you entered before the payment. As soon as we check it, we'll send you the distributive again. Any other questions you may ask by our email address 21.09.2006 We're starting to test the new program RTMNSM - RTMonitor for Astaro Read more 07.09.2006 New version of UserKVYMonitor - 1.4.3! Know about new great features by following this link Read more 22.08.2006 A little reminding! Please fill in the 2CO and upgrade forms attentively! In a case the order will be passed without following downloading of the program - contact us immediately! Sincerely, KVY-Research staff. 18.08.2006 New version of UserKVYlist - 1.1.3 was developed. Read more 04.08.2006 InetKVYmonitor on Novell CoolSolution. Read more Designed by Dmitriy Kulichkin Copyright ® 2005 KVY-Research All rights reserved Home UserKVYList RTMonitor InetKVYMonitor Trapper RTMNSM Whois UserKVYMonitor Links