Contacts / Feedback

03150 MSP Kyiv-150, 5 Jerzy Giedroyc Str.

Tickets delivery in Kyiv: +38 (044) 309-70-50, +38 (044) 309-70-01.

Email: uz@uz.gov.ua (exclusively for business correspondence, citizens' appeals are not considered, questions regarding the functioning of the railway industry should be sent through the "Questions and Answers" section)

Citizens' appeals shall be submitted according to the Law of Ukraine "On Citizens' Appeals" (Article 5 of this Law) in written form to the address: 03150 MSP Kyiv-150, 5 Jerzy Giedroyc Str.

In electronic form: on the website in "Ask a question" section.

JSC “Ukrainian railways” does not consider appeals that call for incitement to national, racial, religious hatred or contain profanity and verbal abuse.

Regarding servicing on railway transport: “Quality and service” hotline of JSC “Ukrainian railways”: tel.0-800-50-3111 or by e-mail: service@uz.gov.ua

To report corruption: “Stop Corruption” Trust line: tel. 0-800-50-3222 or e-mail: anticor@uz.gov.ua

Contact center for consignors: tel. + 38 (044) 465-22-22, fax +38 (044) 309-79-15 (internal: 5-79-15), e-mail: info_cargo@uz.gov.ua

For prompt solution of issues related to grain cargo transportation:

"Transport Service Center" Branch (yandriychuk@lotus.uz.gov.ua , ezaykovskaya@lotus.uz.gov.ua );

 Traffic Management Department (cdgp2@uz.gov.ua )

You can also apply in writing to:

JSC “Ukrainian railways”, 03150 MSP, Kyiv-150, 5 Jerzy Giedroyc Str.

“Donetska zaliznytsia” (Donetsk Railway) Regional Branch, 84404, Lyman, 22 Pryvokzalna Str.

“Lvivska zaliznytsia” (Lviv Railway) Regional Branch, 79000, Lviv, 1 Gogolia Str.

“Odeska zaliznytsia” (Odesa Railway) Regional Branch, 65023, Odessa, 19 Panteleimonivska Str.

“Prydniprovska zaliznytsia” (Prydniprovska Railway) Regional Branch, 49602, Dnipro, 108  Dmytra Yavornytskoho Ave.

“Pivdenna zaliznytsia” (Southern Railway) Regional Branch, 61052, Kharkiv, 7 Yevhena Kotliara Str.

“Pivdenno-Zahidna zaliznytsia” (South-Western Railway) Regional Branch, 01601, Kyiv, 6 Lysenka Str.

“Ukrainian Railway High-Speed Company” Branch, 02096, Kyiv, 3 Pryvokzalna Str.

Information stations

• Contacts
• Answers to frequently asked questions