Gift Cards

Overview

Give the gift they want. A gift card from Pottery Barn Kids makes the perfect gift.

• Arrives with your personal message in a special gift envelope.
• Free delivery with our standard delivery (5-7 business days).
• For faster delivery, use next day delivery (1 business day) for a $8.50 charge if placed by 9am PT Mon – Fri.
• Can be redeemed at any of our Pottery Barn Kids stores, online or by phone. For added flexibility, Pottery Barn Kids gift cards are also redeemable at Pottery Barn, PBteen, Williams-Sonoma, Williams-Sonoma Home, West Elm and Mark and Graham.

If you are the recipient of a gift card, you can check your balance or redeem your card online.

View terms and conditions..

Shipping & Return Info

This is a general shipping item. In-stock items will usually ship within 7-10 business days for the cities listed below.

• San Francisco, Los Angeles, Dallas, Chicago, Detroit, Columbus, New York City, Baltimore, Boston, Cromwell, Atlanta, Raleigh, Charlotte, Tampa, Fort Meyers, Orlando, Miami, Fort Lauderdale

For other areas, your items will be delivered within 2-3 weeks.

 

View Our Shipping Information

• General Shipping
• Oversized Items
• Upholstered Furniture
• Special Order

Customer Service - Shipping Info

HASSLE-FREE RETURNS

 

At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

Exceptions

Delivery fees are non-refundable and prior purchases are not eligible for a price adjustment. The following items are non-eligible for returns or exchanges:

• Personalized/Monogrammed items
• Mattresses
• Gift cards
• Special-order items (including made-to-order upholstery and custom order rugs)
• Final Sale items (identified by a price ending in $.97 or $.99)
• Items damaged through normal wear and tear.

Questions? See our full Returns Policy.

 

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.