Customer Service

  • Orders + Returns

    • How To Order
    • Track Your Order
    • International Track Your Order
    • Shipping & Processing
    • International Orders
    • International Returns and Exceptions
    • Returns

  • FAQs

    • International FAQs
    • Frequently Asked Questions
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    • Registry Features

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Customer Service

Pottery Barn Kids is dedicated to providing our customers with a superior level of service. Please review the Customer Service sections listed above for the ways in which we can assist you.

How to Reach Us

From United States, US Territories, and AFP/FPO

Pottery Barn Kids
Phone:
1.800.993.4923
Pottery Barn Kids
Pottery Barn Kids
Fax:
702.363.2541

From Canada

Pottery Barn Kids Canada
Phone:
1.855.860.1080
Pottery Barn Kids

From Australia

Pottery Barn Kids Australia
Phone Toll Free from Australia: 
0011 800 15003333
Pottery Barn Kids

From All Other Countries

Pottery Barn Kids International
Toll Free:
+800 15003333
Pottery Barn Kids
Pottery Barn Kids International
Toll:
1.405.717.6138

Track Your Order (US only)

You can track your order 24 hours after it is placed. To track your order, please enter your 12-digit order number and billing ZIP code below, and then click "Track Order."

International Orders

Pottery Barn Kids is pleased to offer international shipping to over 90 countries. Shop in your preferred currency by clicking the "Ship To" flag in the top right corner of the website and selecting your destination country and currency. You will see the flag of the destination country appear in the upper right corner of the website and you will be able to shop our site in the currency you selected.

Learn More About International Shipping

View All International FAQs