Gameday: Frequently Asked Questions
Submit a question to the Houston Texans.
Gameday
Are tickets still available for games this season?
Limited pairs and single seats are available for selected games. Click here for more information on single-game seats. You also can check with the box office on Saturdays before home games. Fans also can contact TicketMaster at www.TicketMaster.com or by calling 713-629-3700 and they will assist you in purchasing single-game tickets.
At what age are children required to have a ticket?
All children two years and older need a ticket to attend the game.
Since I don't have a parking pass, what are my options?
Metro Rail stops. Fannin at 610 behind Sam's Club is the closest.
What time do gates open?
1.5 hours before kickoff.
What is the camera policy?
Regular cameras are allowed, but no professional grade lenses will be admitted.
How do I get to the stadium/parking lot?
Click here for directions.
Where is the will-call located?
South end of NRG Stadium. Inside Bud Light Plaza.
How do I recognize outstanding service at NRG Stadium?
Fans can nominate exceptional employees by filling out this Texans' Spirit of Service Award.
How can I buy tickets to an away game?
You will need to contact the opposing team's ticket office to purchase tickets for the game being played in their venue. Visit the opposing team's website for their team's ticket information. To learn more about the Texans' fan travel program, click here.
Where or when are players available for autograph signings?
The players do not have a designated autograph signing before or after the game. We recommend visiting our website frequently to determine when and where Texans events will be held and if players will be present. Here is a link to our events calendar.
Is the Go Texan Store open on Saturdays and what are the hours during the week?
Click here for information on the Go Texan store.
Where can I purchase single-game parking passes?
Please visit Ticketmaster.com to purchase single-game parking passes.
What is your policy regarding cameras? Are they OK to bring in to the game?
You are welcome to bring small flash photography cameras into NRG Stadium, but no professional lenses or lenses over 12” are permitted. Video cameras and audio recorders are not allowed.
Can I get into the stadium with a Canon DC40 videocamera?
No video cameras are allowed inside NRG Stadium during Texans games.
What is the earliest time ticket holders can enter the stadium before the game? What time do the teams start their "warm-ups"?
Teams typically start warming up approximately an 90 minutes before kickoff.
Do you provide Wi-Fi Internet access in the blue parking lot during tailgating?
No.
What's the capacity of NRG Stadium for a football game?
The capacity for NRG Stadium is 71,995.
How early can we enter the stadium for the games?
Premium gates open two hours before kickoff and Main Stadium gates open an 90 minutes before kickoff.
As a season ticket holder, how do I get the opportunity to walk on the field before game time? And how do I register for the first time in my seat for the opportunity for free airline tickets?
Unfortunately, the general public is not allowed on the field at any time.
Is there a private area for mothers to breastfeed or pumping?
We recommend that you use the family restrooms or the First Aid stations for privacy.
What is NFLTE?
Learn about the NFL Ticket Exchange here.
What is the return/exchange policy?
Get more information on the return/exchange policy here.
