TUTORIALS @ ICTERI 2015

Tutor: Heinrich C. Mayr received his doctorate from the University of Grenoble (France) in 1975. Until 1983 he was an assistant professor at the Karlsruhe Institute of Technology (KIT, Germany) and a visiting professor at several universities. From 1984-1990 he was CEO of a German software company. Since 1990 he has been full professor at Universität Klagenfurt, Austria. For 9 years he served as Dean, from 2006 until 2012 as the Rector.
His research focusses on human centered informatics including IS design methodologies, natural language based user centered requirements analysis, knowledge management and modeling; it is documented by more than 190 publications.
He has been, among others, Vice President of the Council of European Professional Informatics Societies (CEPIS), President of GI (Gesellschaft für Informatik), and member of the OCG (Austrian Computer Society) board. Currently he is editor in chief of the GI-Edition “Lecture Notes in Informatics”, council member of the Carinthian College of Education, member of the TC Information Systems of the academic accreditation agency ASIIN, chairman of the board of trustees of Stadtwerke Klagenfurt AG, vice-chairman of the ER steering committee, and chairman of the scientific council of the Software Internet Cluster SIC.
He has been awarded as Fellow of GI, ER Fellow, Honorary Doctor (Nat. Technical University Kharkiv), and Honored Professor of Sciences (State University Kherson); and he is a recipient of the Golden Medal of the city of Klagenfurt.

Abstract: In-depth business process management is crucial for any institution and enterprise in a com-petitive world. Although this insight is by no means new, the daily practice draws another pic-ture: Certainly, many enterprises have defined their overall strategy including IT issues at least roughly, and, based here on, have documented their business processes somehow. Rarely how-ever, do they manage their business processes comprehensively in the sense of covering anal-ysis, design, measurement, continuous optimization, and IT support.
The key prerequisite for allowing such comprehensive handling of business processes is to de-scribe these processes transparently and completely, using a modeling language that is appro-priate for the particular context including all stakeholders concerned.
The aims of this tutorial, therefore, are threefold: (1) the participants will learn about the fun-damentals of business processes and their contexts, (2) the key features of popular business process modeling languages like Adonis and BPMN, and (3) guidelines for selecting an appro-priate modeling approach including the customization to the given environment.
Intended audience: Practitioners and researchers who are interested in a systematic approach to business process management, and have basic knowledge in modeling and information systems engineering.