Return Policy

Your Satisfaction is Guaranteed!

We stand behind the products we sell. If for any reason you are not satisfied with a purchase you may return a product within 60 days of receiving it. Absolutely no returns will be made after 60 days. Please inspect all products upon receipt. To return a purchase, please follow the directions below. Our Customer Service number is 1-888-235-8075.

Returns

You may return any online purchase to us within 60 days of receiving it.

Pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99 pick-up fee will be deducted from your return once the credit is processed.

To ensure that your return is processed accurately and promptly, please call us first at 1-888-235-8075.

A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us.

*Please note that returns made without a Return Merchandise Authorization will not be accepted.

Write the Return Merchandise Authorization on the pre-printed return address form included with your boxed order. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number.

Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase. All shipping charges on purchases and returns are non refundable. All merchandise must be in the original packaging. Please note that installed products with cut wires or loose crystal will be subject to a $50 fee.

If you have misplaced the Return form included with your order, you may print one from our PDF Form. This file requires the Adobe Acrobat Reader.

White Glove Orders

For items requiring special White Glove Delivery, no returns or refunds are possible once the 3 day grace period is over and your order has been processed.

Please note that once you place an order for a White Glove item, you have a 3 day grace period to change or cancel your order. No refunds will be issued after this 3 day grace period.

On the 3rd day after your order is placed you will be notified by e-mail that your order will be processed. If we do not hear back from you, your order will be processed the next day and no returns, changes, cancellations, or refunds will be allowed. Payment is required in full at the end of the 3 day grace period.

Because no returns are possible on White Glove Delivery items, always pre-measure the space where the item is to be placed to make sure it will fit. Also, pre-measure entryways, doors, stairways and walkways to ensure that items will fit into your home. If you have any questions, please call us at 1-888-235-8075; a sale representative will be happy to assist you in your buying process.

International Customers

Please note that all sales on international orders are final. We do not accept returns on sales made to international addresses with the exception of Puerto Rico, Canada, US Virgin Islands, American Samoa, FPO and APO addresses.