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Diane Gottsman
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Diane Gottsman

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Diane Gottsman is a national etiquette expert, owner of The Protocol School of Texas and the author of Pearls of Polish, Graceful Solutions to Everyday Etiquette Dilemmas. She holds a Master's Degree in Sociology with an emphasis on adult behavior.

Diane is regularly featured on television and quoted in national media. Among them are TODAY with Kathie Lee and Hoda, as well as The New York Times, Forbes, CNN, Bloomberg Business Week, CBS Money Watch, Kiplinger’s, and U.S. News and World Report. Diane is the resident etiquette expert on a popular morning television talk show, SA Living on WOAI, an NBC affiliate.

She publishes weekly business etiquette articles on her blog, DianeGottsman.com, including topics such as interview etiquette, technology etiquette, email etiquette, and everyday social etiquette topics.


Follow Diane’s mannerly tweets at @dianegottsman, talk to her on Facebook or visit her Protocol School of Texas website.
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Entries by Diane Gottsman

Office Etiquette: Oh &*#%...Did I Say That? Cursing in the Workplace

(0) Comments | Posted August 26, 2014 | 5:28 PM

If you find yourself peppering your language with profanity at work, it's time to clean up your act. A recent survey by CareerBuilder found that 81 percent of employers have doubts about the professionalism of those who curse at work. More than half of employers surveyed believe swearing...

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The Etiquette of Borrowing and Lending Money

(0) Comments | Posted August 20, 2014 | 9:06 PM

Whether you're a borrower or a lender, loans between friends and family members can get complicated very quickly. Borrowed money creates a layer of tension and can strain the strongest of relationships, despite the best of intentions. Is it possible to borrow or loan money and keep your relationship intact?...

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Business Etiquette: Professionalism Behind the Wheel

(0) Comments | Posted August 13, 2014 | 9:40 AM

The way people handle themselves behind the wheel of a car can say a lot about how they conduct themselves in business. Our driving behaviors often reflect not only how we approach life, but also how we deal with others on a day-to-day basis. These habits can also provide insights...

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How to Properly Handle an Office Mistake

(0) Comments | Posted August 4, 2014 | 5:30 PM

It's not a matter of "if" you will make a mistake at work, it's only a question of "when," and how you handle the blunder says a great deal about your character and good judgment. Conducting yourself with integrity and honesty shows your coworkers and boss you are driven to...

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Dining Etiquette: 7 Foods Not to Order on a Job Interview

(3) Comments | Posted July 30, 2014 | 4:51 PM

If you've made it to the second or third round of interviews, you may be invited to a follow-up interview conducted over a meal. There are a few dining tips to consider before walking through the restaurant door - namely what foods on the menu to steer clear from. Obviously,...

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8 Ways to Amp Up Your Personality

(0) Comments | Posted July 29, 2014 | 11:32 AM

When you are solely focused on building a career, everything else can seem inconsequential. Building new relationships, while maintaining existing ones, is an important part of your business success. How do your social skills measure up? Here are eight ways to amp up your personality:

  1. Listen. This tip alone will...
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Business Etiquette: 7 Ways to Make the Most of a Professional Email

(1) Comments | Posted July 23, 2014 | 11:30 AM

An email has to make an immediate impact to stand out among the dozens (or even hundreds) of messages a busy executive is bombarded with each day. When executed properly, an incoming email can open the door to a new relationship or strengthen an existing association. These seven tips will...

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Five Ways to Balance Business and Technology

(0) Comments | Posted July 15, 2014 | 9:49 AM

The wonderful thing about technology is that it provides a platform for us to connect with others anytime, anywhere. Unfortunately, that's also the biggest drawback to all of our screens and devices. Tethered to smartphones, tablets and laptops, it's all too easy to let technology dominate everything from working relationships...

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7 Dos and Don'ts for Dealing With an Unmotivated Employee

(0) Comments | Posted July 8, 2014 | 5:43 PM

As a supervisor, team leader, or co-worker, it's important to observe an employee's past behavior before labeling them as "unmotivated" or "lazy." There may be a legitimate reason an employee is not performing up to par. "Is there anything you'd like to share with me about the role you've taken...

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10 Important Details Interviewers Notice

(1) Comments | Posted June 27, 2014 | 4:17 PM

As a job applicant, you have probably given considerable thought as to what you will say when asked, "Tell me your strengths and weaknesses." While it's essential to plan your talking points for a successful interview, it's equally important to pay attention to your non-verbal cues. Your interviewer is making...

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Summer Travel Tips

(1) Comments | Posted June 23, 2014 | 3:55 PM

  1. Start out with a checklist. Even a person with a great memory has multiple things to remember when planning for a trip. It's always best to be safe and refer to a list rather than running the risk of leaving something important behind. Here's a travel checklist I...
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Business Etiquette: Traveling with Your Boss

(1) Comments | Posted June 11, 2014 | 6:16 PM

Before you lean your seat back and pop in your ear buds on your next business flight, think again, especially if your boss is sitting next to you. Rule number one for traveling with the boss: you are not on vacation. Even though you are not in the office, you...

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Hotel Tipping Etiquette

(0) Comments | Posted June 10, 2014 | 1:30 PM

It's the start of summer travel season and for many, staying at a hotel presents multiple opportunities for tipping confusion. Even veteran travelers are sometimes unsure. Being uncertain about tipping etiquette may lead to under or over tipping, affecting those who rely on gratuity as part of their income. Take...

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5 Common Business Card Myths

(2) Comments | Posted June 3, 2014 | 6:40 PM

Despite our digital world, the simple business card is still an essential tool in connecting with others. To get the most out of your business card supply, you have to know how to use it to your advantage. Opinions vary about what card design is best, when much of that...

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10 Tips on How to Deliver an Engaging Speech

(2) Comments | Posted May 28, 2014 | 12:50 PM

Whether you regularly give presentations or are getting ready to share one for the first time, there's one universal law: a successful speech takes planning, careful scripting and practice. The good news is with the right preparation, most of us have the ability to present in a way that will...

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Memorial Day Road Trip Travel Etiquette

(0) Comments | Posted May 19, 2014 | 5:38 PM

Summer travel season is approaching, and many of us will take to the highways this Memorial Day. While family road trips can be a lot of fun, they also can lead to some unpleasant driving experiences. A U.S. driving survey from Safeco Insurance shows that four in five...

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Tweetup Etiquette: The What, How and Why

(0) Comments | Posted May 13, 2014 | 10:40 AM

You may be active on Twitter, but not entirely familiar with the best way to participate in a Tweetup. Here are some tips to get you ready to attend a Twitter event:

  • Tweetup defined. A Tweetup is typically an in person gathering of a group of people who discovered...
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Social Media Etiquette for Weddings

(1) Comments | Posted May 9, 2014 | 5:43 PM

Twitter, Facebook, Instagram...social media can be a friend or foe on your wedding day. Some people just assume social media is a welcome wedding guest, while the bride and groom may think otherwise. You would be hard-pressed to find someone who doesn't use at least one social media platform, but...

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The Etiquette of a Professional Email

(0) Comments | Posted May 7, 2014 | 2:04 PM

Throughout the day professionals spend a large amount of time behind a computer screen composing and answering emails. It can become easy to get a little "lax," thinking we don't need to use spell check, opting to abbreviate instead of writing out an entire word, forgetting a signature line, or...

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Baby Shower Etiquette, Explained

(0) Comments | Posted May 5, 2014 | 3:33 PM

The following is a fun and friendly Q and A to help you politely stroll through baby shower season unscathed.

Baby Shower Q and A:

  • Can immediate family members host a baby shower?
  • Traditionally, a family member should not host a shower for a daughter, sister or other...
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