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Contact Information
Jacksonville Jaguars
One EverBank Field Drive
Jacksonville, FL 32202
Jaguars Executive Office: (904) 633-6000
Jaguars Ticket Office: (904) 633-2000, 1-877-4-JAGS-TIX
www.jaguars.com
Automotive Assistance Number: (904) 633-6100
Home Field Events: (904) 633-6167
Levy Restaurants (Premium Food Service): (904) 633-4669
Lost and Found: (904) 633-6114
Ovations (Stadium Concessions): (904) 633-6169
S.A.F.E. Management: (904) 633-6182
SMG: (904) 633-6100
Merchandise: (904) 633-6147
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EverBank Field
Opening Date: August 18, 1995
Stadium capacity: 67,246
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Accessible Seating Requests
Should a guest need access to a wheelchair space or accessible seating, accommodations can be made through the Jaguars Ticket Office. Please call (904) 633-2000 to check the availability of desired seating. Fans not in wheelchairs but needing special assistance should also contact the Jaguars Ticket Office.
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Alcohol Policy
Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, in accordance with the NFL’s Best Practices for Fan Conduct, patrons will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales will stop at the beginning of the third quarter for games starting after 7 p.m. and will stop at the end of the third quarter for all other games, unless otherwise announced. Limit two drinks per customer.
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Appearances
Jaguars players make over 500 visits each year to local schools, hospitals, non-profit organizations and businesses throughout the region. To be considered, all requests for Jaguars appearances must be made by submitting a standard request form at least four weeks prior to the event or program date. Schedules for Jaguars personalities vary greatly.
For appearance requests:
Jaguars players: (904) 633-6575 or jaguars.com/community
The ROAR: (904) 633-6203 or jaguars.com
Jaxson de Ville: (904) 633-6544 or jaxson@jaguars.com
D-Line: (904) 633-6000 or dline@jaguars.com
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Everbank ATM’s
ATMs can be found at the following stadium locations. All normal transaction fees may apply.
• Ground-level Game Day Ticket Office between Gates 2 and 3
• Main concourse JAGWEAR stores near section 219 and 227
• South End Zone main concourse near Gates 1 and 4
• East and West corners inside of the Bud Light Party Zone
• West upper deck section 409 and East upper deck section 435
• Lower-level Touchdown Club for Club, Terrace Suite and Jaguars Suite patrons
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Banners
Banners are allowed in the stadium as long as they are not in poor taste, offensive or pose a safety hazard. They may not obstruct the view of any patrons, cover any stadium signage or other necessary markings and they may not promote any organization or company. Banners or flags attached to a pole are prohibited. Banners should not be taped to the facility or wall pads.
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Bicycle Parking
Bicycle racks are located on the North end of the stadium, between Gates 2 and 3. Bicycles are not allowed to be secured along the stadium perimeter fence line. If you do not want to secure your bike to the bike racks in the North end of the stadium, you can use the secured bike valet service at Gate 1. Bike valet services will start three hours prior to kickoff and end one hour after the game. Checked bikes will be monitored. Expect to pay a nominal fee or donation for the bike valet service.
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Bike Valet Service
The Jaguars now offer a bike valet service operated by Open Road Bicycles with proceeds benefitting Safe Animal Shelter.
The bike valet is located near Gate 1 on the west side of EverBank Field. The service is available 3 hours prior to kickoff through 1 hour after the conclusion of the game.
This is a great way to safely store your bicycle and socialize with fellow bicycle enthusiasts and Jaguars fans as well as help the Safe Animal Shelter.
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Boat Docking
For information on boat docking for Jaguars home games, please contact the Jacksonville Dockmaster at (904) 630-0839.
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BRAG Buttons
The Jaguars are proud to help share your special days. Celebrating your first game, birthday, anniversary or another occasion and want everyone to know? Ask a Guest Services Team member or visit one of our Guest Services Booths to receive a complimentary Brag Button to wear during the game.
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Broadcasting schedule
Jaguars Radio 2013 on WOKV 104.5 FM and 690 AM
Jaguars Monday presented by Kangaroo: 6-8 pm with Brian Sexton, Tony Boselli, Pete Prisco
Jaguars Thursday presented by Kangaroo: 6-7 pm with Gus Bradley, Brian Sexton, Jeff Lageman; 7-8 pm with Brian Sexton, Jeff Lageman, Tony Boselli, Mark Brunell
Jaguars Game Day
Publix Tailgate Show three hours before kickoff with J.P. Shadrick, Brian Sexton, Jeff Lageman, Tony Boselli, John Oehser, Jeremy Ratliff, Marco Coleman, Pete Prisco, Brent Martineau
Jaguars Game Day with Brian Sexton, Jeff Lageman, Tony Boselli , Brent Martineau
Jaguars Postgame with Brian Sexton, Jeff Lageman, J.P. Shadrick, Jay Gray, Marco Coleman, Pete Prisco
Jaguars TV 2013 on WTEV-TV
Jaguars All-Access Mondays 7-7:30 pm on WTEV-TV with Brent Martineau, Jeff Lageman and a guest player
Gus Bradley Show presented by Ashley Furniture HomeStore Sundays, 11-11:30 am on WTEV with Gus Bradley, Brian Sexton, Jeff Lageman
EverBank Pregame Show Sundays, 11:30-12 noon on WTEV with Brian Sexton, Brent Martineau, Jeff Lageman
Jaguars Preseason with Kevin Kugler and Mark Brunell in the broadcast booth, Tera Barz as field reporter
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Bud Light Party Zone
The Bud Light Party Zone is located in the South End Zone of the stadium and opens two hours prior to kickoff for any fan holding a ticket to the game. Check out the Gameday newsletter sent via email four days prior to game day for game by game specials!
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Cabanas
Experience the best tailgating in the NFL! The Cabanas offer a relaxed atmosphere for your group to enjoy the build-up to the big game. Cabana tickets include your game ticket, food, beverages and parking. Fans may also upgrade individual game tickets for Cabana access for just $70 per person. Call the Ticket Office at (904) 633-6337.
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Champions Club
The Jaguars Champions Club was formed in 2005 with the aim of supporting the Jaguars by building a stronger NFL community. Made up of volunteer season ticket holders, the Champions Club provides the Jaguars with great support in the areas of season ticket renewals, new sales and promotion of the Jaguars in the community. In return for their time and efforts, Champions Club members receive unique benefits and access to the Jaguars organization. If you are interested in becoming a member of the Champions Club please visit www.jaguars.com/champions and fill out the online application form.
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Comments / Suggestions
Fans wishing to make a comment or suggestion about the stadium, an employee, or the event are encouraged to stop by a Guest Services Booth to complete a guest comment card. Alternatively, fans may call the Jaguars Ticket Office at (904) 633-2000 or 877-4-JAGS-TIX, send an email to ticketing@jaguars.com or visit www.jaguars.com/myexperience.
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Sea Best™ Cool Zones
Sea Best Cool Zones are open to all fans and feature air-conditioned cooling benches, misting fans, cold refreshments and more - all designed to help fans beat the heat on hot game days.
Check out the main Sea Best Cool Zone located in the South End Zone directly beneath the Bud Light Party Zone on the ground level. Fans also have access to a second Sea BestÔ Cool Zone section, located on the North End Zone main concourse by Gate 2. This smaller section will feature the same great air-conditioned cooling benches and refreshments.
Additional Cool Zones featuring misting fans are located in the north end of the West and East Upper Deck concourses.
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Concessions
Click HERE for more information on Concessions
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Credit Cards
VISA, MasterCard, American Express and Discover are accepted throughout the stadium at all concession and merchandise locations.
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Designated Driver Program: Bud LIGHT Good Sport
Fans 21 years of age or older with a valid driver’s license can sign a pledge to be a designated driver at any Guest Services Booth. In appreciation of their commitment to getting their friends home safely, all designated drivers who sign up will be entered into a drawing to win a Bud Light prize package. Registration must be completed by the start of the third quarter. The drawing will occur and be announced in the fourth quarter. Each designated driver will receive a voucher for a free non-alcoholic O’Doul’s beverage, redeemable at all permanent concession stands.
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Directions to EverBank Field
Subscribe to the weekly Gameday newsletter by supplying your email address to the Jaguars to receive the latest information regarding any changes to traffic patterns.
Coming north on I-95: Take the MAIN STREET EXIT and cross the Main Street Bridge; then exit at OCEAN STREET. Turn right on UNION STREET and follow the signs for EverBank Field/Sports Complex. Alternative Route: Take I-95 Northbound to FORSYTH STREET (EverBank Field/Sports Complex) exit. Stay on FORSYTH STREET until you reach LIBERTY STREET. Turn right on LIBERTY STREET and go to BAY STREET. Turn left on BAY STREET and follow the signs to the EverBank Field/Sports Complex exit.
Coming south on I-95: Stay in the left-hand lane and get off at the UNION STREET Sports Complex exit, which will be on your left. Stay on UNION STREET until you get to the COLISEUM / A. PHILIP RANDOLPH exit. Turn right at the first light on A. PHILIP RANDOLPH BLVD. Go one block to the next light, then left on DUVAL STREET. EverBank Field will be on your right.
Coming from the Beaches on the Arlington Expressway / Matthews Bridge: Take the EverBank Field/Sports Complex exit or the COLISEUM / FLORIDA AVENUE exit. Follow the signs to EverBank Field.
Coming from the Beaches on Beach Blvd. / Hart Bridge (without stadium parking): Exit at either ADAMS STREET or DUVAL STREET. Turn left on LIBERTY STREET to BAY STREET and follow the signs to EverBank Field.
Coming from the Beaches on Beach Blvd. / Hart Bridge (with stadium parking): Take the EverBank Field/Sports Complex exit, and EverBank Field is on your left.
Coming east on I-10: Take I-95 Northbound. Go to the UNION STREET (Sports Complex) EXIT. Stay on UNION STREET until you reach the EverBank Field/Sports Complex or COLISEUM / A. PHILIP RANDOLPH BLVD exit and turn right. Go one block to the next light, and then left on DUVAL STREET, and EverBank Field will be on your right.
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Donation Requests
Due to the large volume of requests we receive, the Jaguars have established a policy to provide fund-raising assistance to non-profit organizations located within the region - generally in the state of Florida and those from South Georgia. Requests must be made in writing on organizational letterhead, at least four to six weeks in advance of the event, and forwarded to the Community Relations Department in order to be considered. The Jaguars assist over 1,300 organizations annually in this manner. Please forward requests to:
Jacksonville Jaguars
Attn: Community Relations Dept.
One EverBank Field Drive
Jacksonville, FL 32202
(904) 633-6575 • (904) 633-6055 Fax
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Duplicate Tickets
If duplicate tickets (two customers holding tickets to the same seat for the same game) are presented, immediately contact an usher, Jaguars Fan Services representative, or proceed to the nearest Guest Services Booth for assistance.
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Elevators
Elevators are available in the following locations:
• Gate 1 (recommended for guests in sections 148-150, 101-106, 201-206, and 405-414)
• Between Gate 2 and 3 (recommended for guests in sections 113-133 and 217-229)
• Gate 4 (recommended for guests in section 140-147, 240-245, and 432-441)
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Emergency Information
Should anyone need immediate assistance, please notify the nearest Guest Service Team member (Jaguars, SMG, SAFE, JSO, JFRD, Ovations or Levy) or visit a Guest Services Booth. Guests may also call the game day hotline at 904-633-6100 or text “
ASSIST” followed by your location and issue to
58154. Message and Data Rates may apply. Click herefor Comprehensive T&Cs.
In the event of a stadium-wide emergency (i.e.: severe weather, lightning) all Guest Service Team members and the Jacksonville Emergency Services agency are ready and available to assist all guests. Pertinent information regarding the situation and procedures, including “sheltering” or “evacuation” directions, if needed, will be provided over the public address system and on the stadium televisions, video boards and ribbon panels. All guests are asked to please remember the following:
- Follow the directions of Guest Service Team members.
- Do not panic.
- Keep members of your party together, especially children and others in need of assistance.
- Listen for updated instructions and respond appropriately.
- Public safety takes priority over all entertainment activities. The game will not resume until the conditions are safe.
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Emergency Phone Calls
Fans expecting emergency phone calls should leave their name and seat locations at the Guest Services Booths or at the Touchdown Club Concierge. If an emergency call is received, a Jaguars Fan Services representative or usher will be dispatched to your seat location with the message. Public address or scoreboard paging is not permitted. Emergency phone numbers for individuals trying to reach a guest at EverBank Field: (904) 633-6114 or (904) 633-6100.
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Escalators
Escalators are located at the north end (Gate 2 and 3) and the south end (between games 1 and 4) of the stadium. Please refer to your ticket to use the closest escalator to your seat location.
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Exit Stairs
When departing the stadium, fans may use the exit stairs that are located in the following areas:
• Below section 201 on the main concourse
• Below section 222 on the main concourse
• Below section 224 on the main concourse
• Below section 245 on the main concourse
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Family Fun Zone
The Family Fun Zone rules prohibit drinking alcohol and using profanity in the section. The Family Fun Zone is located in section 227. Abuse of this policy within this section will result in loss of ticket privileges.
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Family Restrooms
Fans with children or disabled fans with companions may wish to use the family restrooms. Smoking is not permitted in any restroom in the stadium.
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Fan Code of Conduct
The Jaguars want all fans attending our games to enjoy the experience in a responsible fashion. EverBank Field, home of the Jaguars, is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots. Please treat all fans with respect and courtesy. When attending a game you are asked to refrain from the following:
• Behavior that is unruly, disruptive, dangerous or illegal in nature
• Standing in aisles, smoking in non-smoking areas, or fighting
• Intoxication or other signs of alcohol impairment that results in irresponsible behavior
• Foul or abusive language or obscene gestures, signage or clothing
• Interference with the progress of the game (including throwing objects onto or entering the playing field)
• Failing to follow instructions of stadium personnel
• Verbal or physical harassment of opposing team fans
Event patrons and season ticket owners are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. While standing and cheering is permitted, please keep in mind that continued standing can interfere with others’ ability to enjoy the game from their seats. To be courteous to all guests in attendance, we ask fans to stand and cheer when appropriate with the flow of the game.
Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of season ticket privileges or other privileges for future games. The Jaguars and EverBank Field thank you for adhering to the Fan Code of Conduct.
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Fan Entertainment Zone
Located on the south side of the stadium, the Fan Entertainment Zone is the 70,000 square-foot pregame party area. Fans can experience food, fun, and football three hours prior to each home game. Show off your football skills at the field goal kick, quarterback challenge, 40-yard dash, and other interactive features. This is truly THE place to be prior to each Jaguars home game.
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Fan Mail
Letters should be addressed to:
(Name of Player)
Jacksonville Jaguars
One EverBank Field Drive
Jacksonville, FL 32202
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First Aid
First Aid booths are located in the following stadium concourse areas:
• Section 123
• Section 410
• Section 436
Paramedic units and an emergency medical technicians are on duty each game. Feminine products and Band-Aids are also available at all Guest Services Booths. If you are in need of medical attention, please contact the nearest usher, security or Fan Services representative to contact medical assistance or text ASSIST followed by your location and brief issue description to 58154. Message and Data Rates may apply. Click here for Comprehensive T&Cs.
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Food Policy
Food is permitted inside EverBank Field for Jacksonville Jaguars home games provided that it is unwrapped and placed inside a one-gallon clear plastic bag no larger than 11” x 11” (standard freezer bag).
All food items are subject to visual inspection and may be subject to a more thorough inspection if necessary. Stadium security and the Jacksonville Jaguars reserve the right to deny any food item from entering the gates. No outside liquids or beverages will be permitted to enter EverBank Field. If food or beverage is required for medical purposes, please contact the Jaguars Fan Services Department at (904) 633-2000 (option ‘1’).
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Game Day Central
Supply the Jaguars with your email address and receive game day highlights prior to each home game as well as food, beverage and merchandise specials. Fans may also visit www.jaguars.com/gamedaycentral.
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Gameday Text Messaging
The Jacksonville Jaguars and EverBank Field want to help create a safe and fun environment for you to enjoy your Jaguars football games. If you notice any behavior that is unruly, disruptive, illegal in nature or breaks the Jaguars Fan Code of Conduct, please text ASSIST followed by the location and a brief description of the issue to 58154. Message and Data Rates may apply. Click here for Comprehensive T&Cs. The Guest Services Team will do its best to assist any fan in need. Text messages can also be sent from the parking lots beginning 2 hours prior to kickoff and continuing one hour post-game. Fans who do not have the ability to send text messages via their cell phone may call the game day telephone line at (904) 633-6100.
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Game Day Ticket Office
The staff in the Game Day Ticket Office will assist you with tickets ordered over the phone, via the Jaguars website, or dropped off by a friend. They can also help with any questions you may have about the activities surrounding the game. Proper photo identification is required when picking up tickets, and only the person listed on the tickets will be allowed to pick up the tickets. The Game Day Ticket Office opens three hours prior to kickoff and is located between Gates 2 and 3 in the North End Zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.
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Game Opening Times
Gate 1 and
Gate 4 open 3 hours prior to kickoff.
Gate 2, Gate 3, the East and West Touchdown Club entrances, and the entire seating bowl open 2 hours prior to kick-off.
To minimize your wait time, the Jaguars strongly recommend that you allow plenty of time for the entrance procedures. Enter the stadium gates early to enjoy pregame festivities and to avoid the typical congestion near kickoff.
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Gift Certificates
The Jacksonville Jaguars do not issue gift certificates for tickets, merchandise, or concessions, but do offer the ability to purchase JAG DOLLARS, which can be used throughout the stadium for concessions and merchandise purchases. See JAG DOLLARS for more information.
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Guest Services Booth
Guest Services Booths open two hours prior to kickoff and close following the game. Fans may visit the booths to ask questions, seek assistance with any problems that develop while at the stadium, and register for promotions. Guest Services Booths are in the following locations:
• Main Concourse: North End Zone at Section 223
• Main Concourse: SE Corner at Section 244
• Main Concourse: SW Corner at Section 202
• Upper Concourse: West Upper Deck at Section 410
• Upper Concourse: East Upper Deck at Section 436
• Touchdown Club East: On the ground level and immediately outside the elevator on the upper and lower levels.
• Touchdown Club West: On the ground level and immediately outside the elevator on the upper and lower levels.
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Guest Services Team
The Guest Services Team is made up of several groups focused on helping make your game day experience safe and enjoyable. If you have a general question, comment or concern, or see a person violating the Fan Code of Conduct, please visit the nearest Guest Services Booth or locate one of the following representatives for assistance.
Jacksonville Fire and Rescue Department
Medical care is provided by uniformed Jacksonville Fire Department paramedics and EMT’s. Care is provided from three first aid rooms, and Medical Team Members can be seen on bike patrols and in a mobile emergency response vehicle.
Jacksonville Sheriff’s Office
Law enforcement is provided by the Jacksonville Sheriff’s Office. Officers are located at the entry gates, throughout the bowl seating, in the Touchdown Clubs, on the concourses and Sky Patio. JSO can be found at the exit gates after the game and are also in the parking lots directing traffic.
Jaguars Fan Services
Fan Services is the Jaguars service team committed to assisting you with any seating or ticket-related challenges as well as acting as a resource for any of your game day questions or concerns. Fan Services representatives have direct contact with stadium security, stadium management, police, first aid and all other game day operations. Fan Services representatives are stationed at each of the five Guest Services Booths and six Touchdown Club concierge desks. They also monitor various stadium sections and can be found wearing maroon shirts.
Levy Restaurants
Levy Restaurants is the premium food and beverage provider for many sports and entertainment venues throughout the country, including EverBank Field. Levy offers world class food and heartfelt hospitality to thousands of guests each game day. From signature Chef’s Tables in the Terrace Suite to hand-carved sandwiches in the Bud Light Party Zone — Levy Restaurants has a passion for food! A variety of mini restaurants are offered in the Touchdown Clubs along with a Luxury Suite menu to satisfy any palate. Levy enhances the game day experience for all of the sponsorship tents, media, the Cabanas and the Sky Lounge. If you’re hungry for more, visit www.levyrestaurants.com.
Ovations
Food & beverage concessions for the main and upper concourse levels are provided by Ovations Food Services. Most locations are staffed with not-for-profit volunteer groups wearing a teal and black shirt. Area supervisors can be found wearing a light blue polo shirt and the name of the group serving you can be found on a plaque located just outside of the stand.
S.A.F.E. (SECURITY, ATHLETICS, FACILITIES & EVENTS)
S.A.F.E. is a specifically tailored security and crowd management company that specializes in providing security and guest service staffing for Jaguars games with a commitment to providing unparalleled guest service delivery. Positions include field security, gate security, courtesy teams, access control, ticket takers, ushers, information specialists, wheelchair escorts, and elevator and escalator operators. Frontline S.A.F.E. employees can be found wearing red shirts for security and royal blue shirts for guest services with their supervisors in grey.
SMG
SMG’s role as the facility manager is to present a safe, clean and fully-functional facility for all guests. SMG team members include the skilled tradesmen and technicians that operate the facility’s major systems as well as the audio and visual components. The housekeeping and parking departments as well as the grounds crew are all SMG Team members. The housekeeping department is outfitted in green shirts, and parking attendants can be found wearing orange.
Legends
Legends is the official merchandiser of EverBank Field. Legends services all of the JAGWEAR stores as well as portable kiosks throughout the stadium and is committed to providing all of your Jaguars merchandise needs.
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Home Field Events
Take your special event to new heights! The sales team at Home Field Events is expert in creating extraordinary events that will amaze and dazzle your guests. Imagine an atmosphere with sophistication and the amazing energy that only the home of the Jacksonville Jaguars can provide. From weddings to trade shows, retirement gatherings to corporate team building and more, every celebration is an unforgettable experience. Dream big — there are no limits to what we can achieve! Let Home Field Events roll out the green carpet for your next event, visit www.homefieldevents.comfor more information.
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JAG Dollars
JAG DOLLARS are available for sale and can be used during the 2013 season for purchase of merchandise and concessions in the stadium during Jaguars home games. Please contact the Jaguars Ticket Office at (904) 633-2000, or 877-4-JAGS-TIX to order yours today. The JAG DOLLARS issued during the 2013 season are valid for the 2013 season only.
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JAGWEAR Stores
JAGWEAR stores carry the newest merchandise and apparel for all Jaguars fans. JAGWEAR stores are located on the lower level of Touchdown Clubs, in the northeast corner of the stadium near section 230 (Gate 3), in the northwest corner near section 216 (Gate 2), and in the southeast corner of the stadium near section 245 (Gate 4). You may also visit the Xperience store located on the West main concourse (sections 109/110).
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JTA Stadium Shuttle Service
The Jacksonville Transportation Authority (
JTA) offers its convenient Stadium Shuttle Service on game day. The buses run to and from the stadium from several downtown and suburban locations. Shuttle service begins two hours prior to kickoff and ends one hour after the game. Extended post-game shuttle services are available from the Kings Avenue location. Fans who ride from the Kings Avenue and Prime Osborn locations receive a coupon for a free concession item at the stadium. For more information, call JTA at (904) 630-3100 or visit their web site at www.jtafla.com.
The Prime Osborn lot will use the ramp area that is located at the north end of the stadium between gates 2 and 3. All other SSS users will be dropped off near lot C, on the East side of the stadium across Haines Street between gates 3 and 4.
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Lost & Found Items
Lost and found items should be taken to a Guest Services Booth. After each game, all items collected will be taken to the main Security office. To locate a lost item, please call (904) 633-6114.
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Lost Parents or Found Children
Please visit one of the Guest Services Booths or concierge desks to register your child(ren) or elderly guest and receive a wristband that states your section, row, and seat. Children who have lost their parents should be escorted to the closest police officer, Jaguars Fan Services representative or the nearest Guest Services Booth. Paging is not allowed at the stadium.
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Lost or Stolen Tickets
Lost tickets will be replaced with proper I.D. and a $10 per-ticket non-refundable replacement fee. Stolen tickets will be replaced for the ticket holder on record with an official general incident report detailing the theft. On gameday, fans with lost or stolen tickets should come to the Gameday Ticket Office at least two hours prior to kickoff. Game day transactions will be subject to the fees mentioned above. Tickets will only be replaced for the ticket holder of record. This policy is for the protection of the ticket holder of record and will be strictly enforced. Persons in possession of tickets which have been reported lost or stolen will be denied entry at the gates, are subject to being questioned and may be escorted from the stadium and/or subject to arrest. The Jacksonville Jaguars reserve the right not to replace lost or stolen tickets.
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Media Entrance
The media entrance is located outside Gate 1, and opens three hours prior to kickoff. Requests for game credentials are honored only for working media on specific assignment for a recognized news organization or sports news outlet. Credentials are not issued to freelance writers or photographers or independent websites. All credential requests should be directed to Jacksonville Jaguars, Public Relations, One EverBank Field Drive, or by calling (904) 633-6000 and asking for the Public Relations Department.
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Motorcycle Parking
Motorcycle parking is available on game days on a first-come, first-served basis south of the Jacksonville Fairgrounds parking (Duval Street and A. Philip Randolph).
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Paging
There is no paging on the scoreboards, the message boards or the public address system. See the EMERGENCY PHONE CALLS and LOST PARENTS/FOUND CHILDREN sections.
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Post-Game Golf Cart Shuttle Program
If you need assistance to your vehicle, a post-game golf cart shuttle program begins in the fourth quarter and is based outside Gate 1 between Lots M and J. Guests will be assisted on a first-come, first-served basis. Golf cart shuttles are limited in seating, so only the guests in need of assistance and one companion should seek this service. Please ask the rest of your party to meet you at your vehicle. The shuttle service is limited to the immediate Sports Complex parking lots and will not cross Bay Street/Gator Bowl Blvd.
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Pre-Game Drop Off / Post-Game Pick-Up Procedure
DROP-OFF:
Because all Sports Complex parking lots are for patrons with parking passes only, a designated drop-off location has been created at Gate 1 and in Lot C in front of the East Touchdown Club to allow a patron with a disability to be dropped off as close as possible to the facility. When entering these locations, please inform the parking attendant and police officer that you are dropping off a guest.
West side drop-off: Enter Lot M using the Georgia and Adams Street entrance
East side drop-off: Enter Lot C off of Gator Bowl Blvd.
Please note that cars found in designated lots without the proper pass will be towed at the owner’s expense.
PICK-UP:
Traffic continues to flow away from the stadium for at least 30-45 minutes post-game. Please direct your guest(s) needing assistance to either use the post-game golf cart shuttle service outside Gate 1 or wait at the closest gate location until the traffic pattern is no longer one-way.
For accommodations immediately following the game, please refer to the JTA STADIUM SHUTTLE SERVICE information. The Prime Osborn Park-n-Ride location offers convenient drop-off and pick-up service in the North End Zone near Gate 2.
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Prohibited Items / Security Measures
Prohibited items include, without limitation:
• Cameras with lenses longer than six inches
• Coolers or containers, including cans, cups and bottles
• Beverages from outside the stadium
• Knives, guns and any type of weapon or explosive
• Laser pointers
• Noise makers, whistles, and air horns
• Pets (except service animals)
• All bags prohibited, with the exception of a small hand clutch, clear gallon-sized plastic bag, and clear bag no larger than 12 x6 x12
• Seat cushions
• Smoking (except in designated areas)
• Sticks or poles
• Infant carriers/strollers
• Umbrellas
• Video equipment and tape recorders
All ticket holders and their belongings may be searched (including by magnetic wanding) upon entry into the stadium. By tendering a ticket and entering the stadium, ticket holders consent to such searches and waive any related claims that they may have against the NFL, its member clubs, their affiliates and the stadium landlord, or their agents. If ticket holders elect not to consent to the searches they will be denied entry into the stadium without refund.
There are no provisions to check items at the gates or in the stadium. Fans will be asked to either take prohibited items back to their car, if they have not entered the stadium, or dispose of prohibited items at the entrance of the stadium. The Jacksonville Jaguars and the stadium are NOT responsible for items left behind, lost, stolen, or damaged. Possession of prohibited items is grounds for ejection from the stadium. Game tickets will be forfeited.
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Radio Affiliates
To listen to the Jaguars games, please tune to the following stations:
| WOKV 104.5 FM |
Jacksonville (flagship) |
| WAOC 1420 AM |
St. Augustine |
| WRUF 850 AM |
Gainesville |
| WHOO 1080 AM |
Orlando |
| WMOP 900 AM |
Ocala |
| WMMB 1240 AM |
Melbourne |
| WNFB 94.3 FM |
Lake City |
| WPSL 1590 AM |
Port St. Lucie |
| WSEG 1400 AM |
Savannah, Ga. |
| WHFX 107.7 FM |
Brunswick, Ga. |
| WIFO 105.5 FM |
Jesup, Ga. |
| WJEM 1150 AM |
Waycross, Ga. |
| WVFT 93.3 FM |
Tallahassee |
| WYYX 97.7 FM |
Panama City |
| WNZF 1550 AM |
Palm Coast |
| WKBX 106.3 FM |
Kingsland, Ga. |
| WJSJ 105.3 FM |
Jacksonville (Spanish) |
Radios, Televisions & Electronic Devices
Single-speaker radios, hand-held televisions, and tablets are permitted in the stadium as long as they do not interfere with other fans’ enjoyment of the game. The Jaguars reserve the right to ask any fan to discontinue use of such devices.
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Re-entry Policy
Persons leaving the perimeter gates before or during games will not be allowed back into the perimeter gates under any circumstances.
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Restrooms
The stadium has 52 spacious restrooms, with 26 for men and 26 for women, located throughout the stadium concourses. Diaper changing tables and facilities for the disabled are available in all restrooms. Smoking is not permitted in any restroom in the stadium.
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Scoreboard Messages
For information about scoreboard messages and fees, call (904) 633-6000 and ask for Special Events, or visit www.jaguars.com/fanzone.
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Season Ticket Owner Information
Please visit www.jaguars.com/myaccount for all of the latest season ticket owner information and calendar of events.
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Service Animals
Service animals are permitted inside EverBank Field. Please contact the Jaguars Fan Services Department at (904) 633-2000 (option ‘1’) if you need further information.
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Smoking Policy
Smoking is banned in the seating areas, concourses, stairwells and landings, Touchdown Clubs, Bud Light Party Zone, Sky Patio and restrooms.
Smoking is permitted in the following designated areas:
• Plaza level
• Designated areas on ramps*
• Upper Deck walkways that connect to the South End Zone escalators and elevators at Gates 1 and 4
*Signs are posted throughout the stadium indicating the designated smoking areas in addition to being marked by yellow lines.
Fans who fail to comply with this policy, after the appropriate warning, are subject to ejection from the stadium. We appreciate your cooperation in adhering to this policy.
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Sky Lounge
The Jaguars and Levy Restaurants invite you to join us in the fabulous Sky Lounge. A cool and hip scene, with an amazing view and climate-controlled lounge area to satisfy every taste.
The Sky Lounge hosts a private VIP pregame party and will be open to the public during the first quarter. Enjoy a game of pool or foosball, and drink specials while you mingle with your friends. Due to overwhelming popularity, exclusive access to the Sky Lounge will require the purchase of two commemorative beverage tokens at $16, which may be used for your choice of beverages during your time in the Sky Lounge. Sky Lounge – the view from the top!
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Tailgating
Tailgating is permitted in the parking lots surrounding the stadium. Grilling must be contained to a barbecuing structure and open fires will not be allowed. Please extinguish all fires prior to leaving the parking lot and be considerate of others who are enjoying tailgating. Loitering, open fires, tailgating or any related activity is NOT permitted in any parking garage.
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Taxi Service
Taxis are waiting and available post-game in the northeast corner of the stadium by the JTA bus loop across from lot A (exit Gate 3). A limited number of taxis are also available on Georgia Street (west of lot P) on a first-come, first-served basis. Due to the post-game traffic routes, additional taxis will not be available to get Into the lots until 30-45 minutes post-game.
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Telephones
Pay phones are located throughout the stadium.
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TTY Phone Number
The Jaguars Ticket Office is equipped with a TTY line at (904) 633-2202.
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Ticket Exchange
Season ticket owners who cannot attend a game now have the option of selling their season tickets anonymously to other fans by visiting www.jaguars.com/myaccount and signing into My Jaguars Account. There is no fee for posting tickets and the process is secure — simply highlight the tickets you wish to sell, choose the selling price and expiration date, and submit the listing. Editing your posting at any time is quick and easy.
Once the posted tickets are purchased, the amount of the sale price is credited to your Jaguars season ticket account, less a seller fee. The barcodes on your tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via TicketFast for at-home printing, using any standard printer.
Season ticket owners will be notified via email if the tickets do not sell before the indicated expiration date. The listing will be automatically removed and the original tickets will still be valid for entry. If you cannot attend the game, you also have the option of emailing your tickets to a friend via Ticket Forwarding.
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Ticket Forwarding
This service allows season ticket owners the opportunity to email tickets to friends, family or clients when they cannot attend a game. Simply visit www.jaguars.com/myaccount and sign in to My Jaguars Account. Under “Manage My Tickets,” select the ticket or group of tickets, enter the recipient’s information and select “forward.” You will not need the tickets in hand in order to do this. During the forwarding process, the barcode on the original season ticket is cancelled and a new one is issued electronically. The recipient is sent a new ticket via TicketFast with a unique barcode that can be printed right away with any standard printer.
Ticket Office
Phone: (904) 633-2000 / 877-4-JAGS-TIX
Fax: (904) 633-6338
Email: ticketing@jaguars.com
Web Site: www.jaguars.com
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Ticket Policy
Please keep your tickets with you at all times and safeguard them from being lost or stolen. Please note that every person, regardless of age, is required to have a ticket to enter the stadium. For children 34 inches and under, please contact the Jaguars ticket office at (904) 633-2000 regarding the steps to obtain a lap pass ticket. The reselling of tickets or selling of any items is prohibited in the stadium and parking lots.
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TV Affiliates
All official Jaguars television programming appears on WTEV – CBS 47. Jaguars preseason games and shoulder programming also appear on the Jaguars affiliate stations in the following markets:
WTEV CBS-47 Jacksonville (flagship)
WFTV ABC-9 Orlando
WTXL ABC-27 Tallahassee
WNBW NBC-9 Gainesville
WJHG NBC-7 Panama City
WSAV NBC-3 Savannah, Ga.
WPMI NBC-15 Mobile, Ala./Pensacola
WTAT FOX-24 Charleston, S.C.
WSWG CBS-44 Albany, Ga.
WTVY Mynet-4 Dothan, Ala.
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Unused Tickets
If you are unable to use your Jaguars tickets, the USO will gratefully accept donated tickets and award them to deserving service personnel. You may contact the USO at (904) 778-2821 or email jendsley@usojax.com or bross@usojax.com for more information. The cut-off time for donations is 72 hours prior to any home game.
Tickets may also be donated by calling the Jaguars Ticket Office at (904) 633-2000 (option ‘1’), or you may log-in to My Jaguars Account, click on “Manage Your Tickets” and then proceed through the “Donate Tickets” link.
See TICKET EXCHANGE and TICKET FORWARDING for other unused ticket options.
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USO Section (Sections 318-322)
The Jaguars offer tickets at reduced prices to military personnel through the USO. For details, contact the USO at (904) 778-2821.
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Video Equipment
Videotaping equipment, including camcorders and audio tape recorders, is prohibited in the stadium.
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Water
Water fountains are located throughout the stadium, many of them near restrooms. Cups are available at all Guest Services Booths.
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Ticket Office Information
The Game Day Ticket Office opens three hours prior to kickoff and is located between Gates 2 and 3 in the North End Zone of the stadium. The Game Day Ticket Office is open until the end of the first quarter.
The Jaguars Ticket Office is open Monday through Friday from 9 a.m. to 5 p.m. for telephone or walk-up service. The Ticket Office is located on the West side of the stadium, facing the Baseball Grounds of Jacksonville. Contact the Jaguars Ticket Office for information regarding Season Tickets, Touchdown Club seats, Luxury Suites, Terrace Suite, group and tailgate packages and single game tickets.
Ticket Office
Phone: (904) 633-2000 / 877-4-JAGS-TIX
Fax: (904) 633-6338
Email: ticketing@jaguars.com
Web Site: www.jaguars.com
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Wheelchair Escort Service
Wheelchair escort service is available at all perimeter gates of the stadium. This service will bring you from the perimeter gate to your seat. Wheelchair escort service will return, post-game, to pick you up at your seat and return you to your original perimeter entry gate. Please note that if you are in need of a wheelchair for all movements throughout the stadium, it is advised that you bring a wheelchair for your personal use throughout the entire day, and you will need to contact the Jaguars Tickets Office for accessible seating. The Wheelchair escort service is intended to relieve patrons in need of the initial long entry and exit walks.
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Youth Season Tickets
Half-priced season tickets can be purchased for section 227 (Family Fun Zone) and throughout the Touchdown Clubs for children ages 12 and under. Proper age identification and a contiguous, full-price adult season ticket is required for purchase. Half-priced youth tickets are not available on an individual game basis.
Any individual over the age of 12 who attempts to enter EverBank Field with a youth ticket will be denied admittance at the stadium entry gates.
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TOUCHDOWN CLUB
Alcoholic Beverages
Florida state law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore, patrons will be required to show proper identification and proof of age when buying alcoholic beverages. Please remember that it is illegal to drive under the influence of an intoxicant or to consume alcoholic beverages while driving. Alcohol sales will stop at the beginning of the third quarter for games starting after 7 p.m. and will stop at the end of the third quarter for all other games for fans seated in the outdoor club areas, unless otherwise announced. Alcohol is served throughout the game inside the Touchdown Club. Limit two drinks per customer. A double cocktail is considered two drinks. Please drink responsibly.
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EverBank ATM’s
There are two ATMs located on the lower level (2nd floor) of the Touchdown Clubs. All normal transaction fees may apply.
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Bars
Each club features four bars offering a full range of beer, wine and cocktails. Enjoy your favorite or try one of the specialty drinks that change as the season progresses.
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Concierge Desks
To seek assistance with questions or any problems that may develop while at the game, please visit any one of the three guest services concierge desks located within the Touchdown Club. The concierge desks can be found on the ground floor (lobby entrance) and immediately outside the elevators on both the lower and the upper levels of the clubs. Jaguars Fan Services representatives are available to assist you beginning two hours prior to kickoff, through the end of the game.
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Dining Areas
All seating in the Touchdown Club lounge and dining areas is on a first-come first-served basis. Please be courteous to others by leaving chairs with tables.
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Dining Features
The Touchdown Club offers a wide variety of culinary options. Fans can enjoy stadium classics like slow-smoked barbecue, carved sandwiches or burritos made to order. Traditional favorites like hot dogs, grilled cheeseburgers, popcorn and pizza are also available, and be sure to stop by Sweets for dessert. For a great culinary experience, the Chef’s Table is available on the upper level with a new menu for each game, featuring hand-carved meats, Italian favorites, stadium fare, and desserts.
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Merchandise
JAGWEAR stores carry the newest merchandise and apparel for all Jaguars fans. The JAGWEAR store is located on the lower level in each of the Touchdown Clubs. You may also visit the stores located on the main concourse in the north end zone near sections 219 and 227 as well as the southeast corner of the stadium near section 245. The Xperience store is located on the West main concourse.
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Ticket Access
Your Touchdown Club ticket will give you access to both the lower and upper levels in the East and West Touchdown Clubs as well as the Bud Light Party Zone and general concourse areas. Be sure to have your ticket with you and have your hand stamped by security before you leave the Touchdown Club. You will need to show your hole-punched ticket and hand stamp to re-enter the Touchdown Club.
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TERRACE SUITE
EverBank ATM’s
The two closest ATMs for guests in the Terrace Suite are located on the main concourse near the Guest Services Booths at Gates 1 and 4 (sections 202 and 244). There are also two ATMs located inside the Bud Light Party Zone. All normal transaction fees may apply.
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Dining Features
Four days prior to each home game, guests may visit www.jaguars.com/gamedaynewsletter to review the exclusive Chef’s Table offerings for that week. All Chef’s Table offerings, house wine and draft beer selections are included in the price of your Terrace Suite ticket. Premium wines, beers and liquors are not included in your ticket cost, but they are available for purchase on game day.
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Elevators
Express access to the Terrace Suite is available on the ground-level elevators at Gates 1 and 4.
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Hostess Desk
If you have any questions or need to report an issue on game day, please visit the hostess desk located on the top of the stairs inside the Terrace Suite or notify a security guard.
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Non-Jaguars Events At EverBank Field
Terrace Suite holders will have the option to purchase tickets to non-Jaguars events such as the Florida-Georgia game and the Gator Bowl game. A Jaguars representative will contact you with purchase information.
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Ticket Access
Guests holding a Terrace Suite ticket have access to the East and West Touchdown Club lounge areas, Bud Light Party Zone, and general concourse areas. Prior to leaving the Terrace Suite, pick up a wristband from security. You will need your hole-punched Terrace Suite ticket and wristband to re-enter the Terrace Suite.
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JAGUARS SUITES
All the excitement of NFL football combines with all the comforts of home in the truly distinctive Jaguars Suites. Whether it’s for business or for pleasure, you’ll enjoy a whole new dimension to the Jaguars game-day experience.
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EverBank ATM’s
The two closest ATM locations for guests located on the suite level are on the East and West Upper Deck concourses next to the Guest Services Booths (sections 410 and 436). You can also find ATMs on the lower level floor of the Touchdown Clubs. All normal transaction fees may apply.
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Concierge / Guest Services
If you have any questions or need to report an issue on game day, simply press the concierge button on the house phone in your Suite and/or notify your Suite/Guest Services attendant. Your suite will be served by an attendant from Levy Restaurants who will check with you periodically throughout the event regarding your food and beverage needs. There will also be a Guest Services representative from the Jaguars making sure your game day experience is going well throughout the event.
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Entry Elevators
An express elevator to the Suite level is located on the ground floor of the Touchdown Clubs. Please look for the signs posted above the elevators to determine which elevator is designated as Suite Express. If the elevator is crowded, you may also take the escalator located on the ground floor of the Touchdown Clubs to the first Club level and then again to the 2nd Club level. From here, exit out the doors located on either the North or South end of the Touchdown Clubs and take one ramp up to the lower-level Suites (East and West side) and two ramps up the upper-level Suites (West side only).
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Non-Jaguars Events at EverBank Field
Suite owners will have the option to purchase suite tickets for all non-Jaguars events. A Jaguars representative will contact you with purchase information.
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JAGWEAR Suite Shoppe
Suite owners now have access to their own suite level team store located in Suite E-1N on the East side and Suite W-1 on the West side. JAGWEAR stores carry the newest merchandise and apparel for all Jaguars fans. Additional JAGWEAR stores are located in the lower level of the Touchdown Clubs.
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Suite Pick‘em Challenge
The Suite Pick ’em Challenge is a weekly NFL game that allows you to pick the winner of each regular season NFL game. Each week the participant entry that accumulates the most points will win a prize. At the end of the season there will be a grand prize winner, as well as 2nd and 3rd place prize winners.
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Suite Rentals
Suites are available for purchase for all Jaguars games and non-Jaguars events. Two suite sizes are available: twenty-person or twelve-person suites. Single and two-game packages are also available. For more information on suite rentals, please call our Premium Seating department Monday through Friday, from 9 a.m. to 5 p.m. at (904) 633-2000 (option 2).
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Suite Hours
At all Jaguars games you may occupy your suite two hours prior to the start of the game.
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Suite Passes
A suite pass, accompanied by a regular admission ticket, enables a guest to enter the suite.
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Suite Dining
Suite owners will have the opportunity to order food from Levy Restaurant’s full service menu up to three days before the game. A game day menu will also be made available in each suite. A game day food and beverage order can be placed with your suite attendant or by pressing the pantry button on your suite phone. Please note, our liquor license does not allow any guests to take alcoholic beverages home with them. The suite owner is responsible for the guests in each suite. It is unlawful to allow anyone under the age of 21 to consume alcoholic beverages in the suites.
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Ticket Access
With suite tickets, guests may also access the East and West Touchdown Club lounge areas, Bud Light Party Zone, and general concourse areas. Be sure to have your ticket with you and receive a wristband from security before you leave the Suite level. Both your hole-punched suite ticket and wristband are required for re-entry.
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