For large projects, which development continue after it launch, we can offer a personal approach. In development used Agile methodology.
Manager
There is a personal manager assigned for your project, who understands your project specifics. His job — a deep understanding of your objectives and manage their implementation on our side. He is always aware of the work on the project.
Task management
Development of the individual features is paid hourly. Allocated the required number of hours for the project per month. This is usually from 120 to 400, depending on the amount of work. You define the tasks that must be implemented and prioritize them. Most of the work will be done by a separate developer who is on your project. If necessary, other developers involved (designer, interface designer, html-coder, tester and lead developer). Vacation, sick, change of work, — all our care. You pay only the effective clock.
To both the client and for us it was transparent, what to invest the time, we use a specialized system for project management — Redmine. In it we and the customer is always can see task statuses, their priorities and the time spent. The system is simple and very effective. Without it work on the project threatens to turn into chaos.
In our experience, this approach is the most optimal, transparent and make the most of the project budget. As a result, you only pay for actual time spent at work.
Confidentiality
We understand the value of business information and are very serious about its protection and preservation. The
client can be sure that we never and under any circumstances give any third party confidential information.
Moreover, we try to make we did not have too much information - just what needs for the job.
Also, we always make sure that interests of our clients do not interfere in the part of our technology. This is very
clearly delineated, and we are not going to make concessions in the matter of the size of the client.
Store development is no less important than its launch. Therefore, we see our task using our expertise provide
technical support by giving the client all opportunities for business development.
In support of customers get three additional advantages.
Client support
We are using system for receiving tickets for technical support by e-mail. This is done for accounting and to
respond promptly to customer queries. Thus, each ticket is recorded electronically.
You can always contact us:
— For questions on the set up and operate functional of the project.
— If you notice an incorrect operation.
— If you want to make a change to the site that does not get done through the administration (does not
mean filling the site with content).
Server administration
Irrespective of of whether you have the staff, system administrators, you can trust us to administer the server.
Using our experience in supporting web projects we carry out round the clock monitoring of the server and
responsible for:
— update installed modules OneClick Engine;
— server software update;
— control of loading and speed;
— uninterrupted operation of the server (with the exception of scheduled maintenance work on the server);
— Security Policy Management;
— data backup.
Updates
For projects on support are regularly updating the kernel and modules installed. And possible development,
installation of new and the development of individual features.
Making changes is possible only for projects that are in support. This is related with the system of version control
and cascade test servers, on which current system copy is kept.
Integration and making individual changes in the client part in price does not include.
Despite all the above, the support is not an integral part of the product. In the presence of specialists required
qualification you can grow your project yourself. Available with the main part of the open source software, with the
exception of the core system.
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| Package feature | Base | Premium |
| Technical support and consultations via Email | |
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| Technical support and consultations through tickets Redmine | |
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| Technical support and consultations through Skype | |
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| Amount of hours of technical support | 3 | 8 |
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The rate of reaction to requests
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Within 2 working days | Within one working day |
| Cost of the package | $39.99 | $89.99 |
| Cost of technical support beyond the package | $14.99 / hour | $12.99 / hour |
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means the speed of answers on yours questions posed in writing.
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Buy "Base" | Buy "Premium" |
Each package is limited to the number of hours of work advising specialist.
In these hours included consultations, development of technical project, task, direct programming, design, layout and other services.
To reduce technical support costs, we recommend you as closely as possible ask questions on the amendments, giving the exact terms of reference.