Information Center
Advantages of using Information Center services
- On ordering bank products by phone, you gain BONUS;
- You save your time, solving all the problems by phone;
- Calls to phone number: 0-800-507-909 are free of charge from the stationary phones in Ukraine;
- You can order call back service on your phone;
- You can find out the NBU’s and Bank’s currency exchange rates in automatic mode;
- We guarantee the confidentiality of calls and addresses;
- We deal special attention to the quality of the Information Center employees’ work. You can be sure of their attention, courtesy and expertise;
- You can choose any convenient for you channel of communication: phone or e-mail.
Having called by phone number: 0-800-507-909 (free of charge in Ukraine) or having sent a message by e-mail, you can get:
- Service of twenty-four hour support for the Bank’s payment card holders:
- Information on your card account and about sum to be repaid by your credit card;
- Blocking of payment cards (theft, loss, seizure by ATM). When the card is blocked you will get a special ID-code to confirm the card’s placement into "Stop-list";
- Withdrawal of payment card blocking;
- Consideration of disputable points concerning payment cards (blocking of amount, refusal of authorization, seizure of card, etc.);
- Consultations (daily from 8:00 to 22:00) on all Bank’s products and services both for private persons, small business clients, and for corporate clients, as well as assistance in selection of the most optimal for you solution:
- deposits;
- current accounts;
- credit programmes;
- payment cards and tariff packages;
- money transfers;
- rates of currency exchange and bank metals;
- traveller’s checks, commemorative coins;
- other issues.
- Information on current Bank’s actions;
- Information on location and working hours of the nearest to branch;
- Information on location, working hours and serviceable condition of ATM convenient for your use;
- When making request on purchase of bank product, getting of BONUS (to +0,3 % on deposits; to 20 % of discount on other products).
In addition you can
- Estimate quality of work of the sell point’s or the Information Center’s employee;
- Leave a complaint or proposal concerning work of the Bank or its personnel;
- Order call back service;
- Order reissue of payment card;
- Order new payment card;
- Make a request for the insurance policy issue.
How to use Information Center’s services (IVR menu structure)
To get the necessary information in a comfortable way Call-center voice menu was introduced with the help of which you can quickly get a full consultation about service (in the language most convenient to you). For this you should call by phone number: 0-800-507-909 (free of charge from the stationary phones in Ukraine).
To choose any item of voice menu you should switch to tone regime by pressing button «*» or using special switch (TONE/PULSE) on telephone set.
First choose the language:
- Ukrainian
- Russian
- English
Then choose one of the following menu items:
Item (button) 1 – Transactions on payment cards
- Using item 1.1. you can block a payment card;
- Using item 1.2. you can get other information on payment card.
Item 2 – Services for private clients.
Item 3 – Services for legal persons and private entrepreneurs.
Item 4 – Connection with operator (press button «0»)
When listening menu item, you can follow the instructions, you can also listen to the information once again (press "*") or return to the previous menu (press "#").