Raiffeisen Bank International
Call Centre
0 (800) 500-500
Kyiv (44) 490-88-88
24 hour service
info@aval.ua
Call center for Small and Medium Enterprises
0 (800) 505-045
sme-info@aval.ua
Acquiring Help Desk
0 (800) 500-738
Kyiv 495-91-91
acq.service@aval.ua
Head Office
9, Leskova Street,
Kyiv, Ukraine, 01011
Quality feedback
Raiffeisen Leasing Aval
| Client Identification CardRaiffeisen Bank Aval offers a new unique service for the Clients – private individuals – “Client Identification Card”
Raiffeisen Bank Aval is continuously working over improvement of the services offered to the Clients. So, a new service – “Client Identification Card” – has been implemented for PI clients.
Owing to this service, for the first time in Ukraine, the bank’s clients will be able to receive exhaustive information on the status of their accounts (current, deposit, card) via phone. The following information becomes available to the Clients via the identification card:
- receipt of funds to current, card and deposit accounts;
- accrual of interests on deposit accounts;
- cash flow on the accounts, with the indication of the date and amount of the transaction;
- balance of funds on the current, card and deposit accounts opened with the bank;
- receipt of cashless Aval-Express transfers from legal entities.
Advantages of identification card:
- Mobile. The Client receives the information on the status of accounts whenever convenient for him/her. No need to visit the bank’s outlet.
- Quick. One call to the bank’s information centre allows getting the information on all transactions with your accounts opened with Raiffeisen Bank Aval.
- Secure. Information on your accounts and transactions is still more protected;
- Free-of-charge. The new service of the bank “Client identification card” is provided free of charge.
How to get the card:
Contact the outlet of Raiffeisen Bank Aval, which is closest to your location.
- Show your passport and identification code (if available).
- Get the customer identification card.
How to get the necessary information using “Client Identification Card”
- When contacting the bank’s Information Centre for the first time, you should carefully rub the protective coating off the card surface. There is a secret code under the protective coating.
- After the protective code has been opened, detach the card part along the tear-off line and store it separately from the card. When making a phone call to the Information Center
(phone 0-800-500-500 — for calls in Ukraine;
+38044-490-88-88 — for calls in Kiev and from abroad;
521 — for ÌÒÑ (Jeans) mobile operators,
do the following:
- Using answering machine, choose service number 3;
- According to the prompts, enter “8” and four digits from your card;
- After identification, the Information Centre’s operator will receive your call.
Using Information Center of Raiffeisen Bank, you can also
do the following:
- block the payment card in case of its loss or theft;
- Change the restriction regarding card accounts;
- Activate/deactivate “Ì-banking”, “Online card account statement”,
- Change the conditions of using “Direct Debit”, “Aval-Televoice” services;
- Inquiry to other bank for the confirmation of transactions performed with your accounts.
Receive information regarding:
- History, development of the bank and its achievements;
- Location of outlets, ATMs and self-service kiosks;
- Foreign currency rates of NBU and Raiffeisen Bank Aval;
- Shares and new offers of the bank for its clients – private individuals;
- Bank's rates for PI services;
- Card account status (crediting and debiting of funds);
- Ways of resolving contradictory card account transactions;
- Conditions for opening and maintaining card, current, deposit and credit accounts;
- Conditions for making/receiving money transfers on the territory of Ukraine and outside its borders;
- Availability of “Aval-Express” money transfers from legal entities.
Information Centre of Raiffeisen Bank Aval: 0-800-500-500 — for calls in Ukraine (free from fixed phones);
+38044-490-88-88 — for calls in Kiev and from abroad;
521 — for the clients of ÌÒÑ (Jeans) mobile operators. | Useful links- Raiffeisen Bank International
- Deposit and current accounts
- Money transfers
Core Perfomances of the Bank*
as at 30 September 2011 | billion UAH |
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Paid-in capital | 3,0 | Equity capital | 6,6 | Assets | 53,2 |
Exchange rates * | Buy | Sell** | NBU |
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$ | 8.020 | 8.060 | 7.987500 | ˆ | 10.250 | 10.600 | 10.369373 | Ðóá. | 0.258 | 0.268 | 0.264400 |
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