Information Center
Advantages of using Information Center services
- On ordering bank products by phone, you gain BONUS;
- You save your time, solving all the problems by phone;
- Calls to phone number: 0-800-507-909 are free of charge from the stationary phones in Ukraine;
- You can order call back service on your phone;
- You can find out the NBU’s and Bank’s currency exchange rates in automatic mode;
- We guarantee the confidentiality of calls and addresses;
- We deal special attention to the quality of the Information Center employees’ work. You can be sure of their attention, courtesy and expertise;
- You can choose any convenient for you channel of communication: phone or e-mail.
Having called by phone number: 0-800-507-909 (for twenty four hours, free of charge in Ukraine) or having sent a message by e-mail, you can get:
- Service of twenty-four hour support for the Bank’s payment card holders:
- Information on your card account and about sum to be repaid by your credit card;
- Blocking of payment cards (theft, loss, seizure by ATM). When the card is blocked you will get a special ID-code to confirm the card’s placement into "Stop-list";
- Withdrawal of payment card blocking;
- Consideration of disputable points concerning payment cards (blocking of amount, refusal of authorization, seizure of card, etc.);
- Information on tariffs on issue and service of cards of the international payment systems VISA Int. and MasterCard Int.;
- Consultations on all Bank’s products and services both for private persons, small business clients, and for corporate clients, as well as assistance in selection of the most optimal for you solution:
- deposits;
- current accounts;
- credit programmes;
- money transfers;
- rates of currency exchange and bank metals;
- traveller’s checks, commemorative coins;
- other issues.
- Information on current Bank’s actions;
- Information on location and working hours of the nearest to branch;
- Information on location, working hours and serviceable condition of ATM convenient for your use;
- When making request on purchase of bank product, getting of BONUS (to +0,3 % on deposits; to 20 % of discount on other products).
In addition you can
- Estimate quality of work of the sell point’s or the Information Center’s employee;
- Leave a complaint or proposal concerning work of the Bank or its personnel;
- Order call back service;
- Order reissue of payment card;
- Order new payment card;
- Make a request for the insurance policy issue.
How to use Information Center’s services (IVR menu structure)
To get the necessary information in a comfortable way Call-center voice menu was introduced with the help of which you can quickly get a full consultation about service (in the language most convenient to you). For this you should call by phone number: 0-800-507-909 (free of charge from the stationary phones in Ukraine).
To choose any item of voice menu you should switch to tone regime by pressing button «*» or using special switch (TONE/PULSE) on telephone set.
First choose the language:
- Ukrainian
- Russian
- English
Then choose one of the following menu items:
Item (button) 1 – Transactions on payment cards
- Using item 1.1. you can block a payment card;
- Using item 1.2. you can get other information on payment card.
Item 2 – Services for private clients.
Item 3 – Services for legal persons and private entrepreneurs.
Item 4 – Connection with operator (press button «0»)
When listening menu item, you can follow the instructions, you can also listen to the information once again (press "*") or return to the previous menu (press "#").
