Tests: creativity, reclama, marketing, advertising, communication, loyalty of clients, behavior
Test 1. What is advertising?
Having a good product or service and not advertising and promoting it are like not having a business at all. Many business owners operate under the mistaken concept that the business will promote itself, and channel money that should be used for advertising and promotions to other areas of the business.
We offer you to respond to some of many questions you can receive right answers on it during participation in our training. No doubt the result of this test will give you valuable information to analyze.
Advertising and promotion goods and services may make or break any business
Test 2. Nonverbal Communication in Customer Service
The phenomenon of messages sent via nonverbal means has fascinated people for decades. The general public became aware of this subject when the book Body Language and several others were published three decades ago.
In Body Language, Julius Fast defined various postures, movements, and gestures by ascribing to them the unspoken messages that they might send to someone observing them (for example, defensiveness or accessibility).
By being aware that you constantly send nonverbal messages to others and that it is impossible for you to not communicate, you can increase your effectiveness in customer encounters or anywhere you come into con¬tact with another person
Test 3. Positive Verbal Communication
You are the front line in delivering quality service to your customers. Your appearance, actions or inactions, and ability to communicate say volumes about the organization and its focus on customer satisfaction.
For all these reasons, you should continually strive to project a polished, professional image and go out of your way to make a customer's visit or conversation with you a pleasant and successful one.
As a customer service professional, you have the power to make or break the organization
Test 4. Encouraging Customer Loyalty
Relationships are built on trust! The most important thing to remember about trust is that, without it, you have no relationship. This applies to all human situations, not just the customer service environment.
For customers to continue doing business with you, they must trust you and your organization. Trust has to be earned, and it does not happen overnight.
Only through continued positive efforts on the part of everyone in your organization can you demonstrate to customers that you are worthy of their trust
Test 5. Customer Service and Behavior
Behavioral styles are observable tendencies (actions that you can see or experience) that you and other people exhibit when dealing with tasks or people.
As a customer service professional, you need to understand human behavioral style characteristics. The more proficient you become at identifying your own behavioral characteristics and those of others, the better you will be at establishing and maintaining positive relationships with customers.
An awareness of your own style can lead you to understand customers and improve your relationships with customers
Test 6. Realities of marketing
A main task of business in the conditions of free market economy is creation of new and retain of old clients or customers.
Test allows to determine as far as your organization, the plant or firm are ready to serve the clients and consumers on a competitive basis
You can increase and maintain success in the competitive business world
Test 7. "Creative thinking Skills"
Create means cause something to exist or make something new or original. God created the world. Dickens created many wonderful characters in his novels. Is there anything left for us to create?
We offer one from many tips for improvement Creative thinking Skills. On the dice try to recognize hungry and replete polar bears and their quantity. You must find key to correct answer and conform it by five right responses successively. As a reward for those who will have find key will have been possibility to familiarize yourself with the Strategies for Improvement Creative thinking Skills
Transforming yourself from common seller in creative problem solver with the ability to develop and combine nontraditional alternatives you become a person with abilities to meet specific needs of the customer
