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In May 2007 the interactive digital system of interplay with Škoda dealer enterprises visitors was implemented. The system was called Open Service and combined more than fifty showrooms and car maintenance centers all over the whole Ukraine. The system makes possible to organize constant, operative visitors interaction channel, and also exists a full value information source about products and services offered by Eurocar company.
Implementing advanced European experience on work with clients, Eurocar company offers qualitatively new standards of service for local market. Core of these standards consists in personal approach, instant reaction for wishes, appeals and remarks of clients, providing complete information concerning production simply and comfortably. The Open Service system gives ability to get needed quality and level of service to every showroom or car maintenance center visitor.
Main functions that the Open Service system provides at each Skoda dealer enterprise are:
1. Collection of propositions and appeals: instant informing of top management of the dealer and responsible experts of Eurocar company concerning client`s propositions or appeals for insufficient quality of rendered service. The system enables to systematize visitor`s appeals, to fix it`s necessary execution date, to control the execution process.
2. Providing client with complete information concerning products: booklets, photos, videos of Škoda model range and services rendered by the company.
3. Providing with reference information: comprehensive information about service centers, specialized shops, bank services and crediting terms, insurance services etc.
4. Online clients questioning: the system enable client to give personal data, which will help Eurocar company to determine social portrait of clients in more details and, consequently, to take received information into account of company business and planning of after marketing activity.
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