We hear you
- Customer satisfaction policy of PJSC Ukrsotsbank
- Customer appeal policy of PJSC Ukrsotsbank
- How to appeal (in writing, orally, by phone)
- List of post addresses
- Visiting hours of the management officers of regional macro branches
- Appeals review procedure
In January 2009 a special section responsible for reviewing appeals submitted by the customers, individuals and authorities was organized at PJSC Ukrsotsbank.
The main objective of the section is processing and responding to the appeals forwarded to the bank, their systematization and further analysis.
One of the areas of the section’s activities is improvement of services rendered to the Bank’s existing and potential customers at its entities.
PJSC Ukrsotsbank strives for becoming a Bank which helps satisfy the needs of its customers in the most effective manner. Therefore, your feedback and remarks as to the bank’s operation are very important for us.
All your appeals related to the Bank’s services are valuable information used by us to define weak points in our operation and make day-by-day enhancement of the quality of the services rendered by our Bank.