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Financial questions

What tariff plan to use?

What is roaming and how does it work?

How to top up an account?

How to become a contract customer?

How to top up an account, if the code of a voucher is damaged?

If the secret code of a voucher is damaged, but it is possible to distinguish more than 7 numbers, it is enough for a subscriber to call to CCC (111 or 8044 2400000) and make a request on replacement of a code. From the moment of filing out an application it can take up to one working day to replace a code.

If the secret code of voucher is damaged, but it is possible to distinguish less than 7 numbers a subscriber must apply to our brand shop with a purchase receipt.

What is the minimum that the MTS Prepaid customers should have on their account?

  • 0.5746 UAH on a basic account for making a call
  • any positive balance for sending an SMS;
  • 0.5746 UAH on a basic account for making a call
  • zero balance on a basic account for sending an SMS if there are bonuses left
  • 0.5746 UAH on a basic account for making a bonus call
 
Minimum account balance allowing to make an outgoing call either in roaming or from Ukraine abroad, must be equal the cost of two minutes for this direction.
 
To check up the balance on your account is possible by using USSD request.

What is the price of SIM card renewal?

If your SIM card has been lost/stolen or damaged  –  UAH 10 or 200 bonuses.

If SIM card has been replaced under the warranty – free of charge.
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