Advices to Novices

Important info

If you have just purchased a mobile phone charge and discharge your battery for its "testing". Make it several times.

While using a phone try to charge a battery fully and use a phone to its complete discharging. That allows to enlarge your phone's battery life. The exceptions are lithium-ionic and lithium-polymeric batteries

Communications services are provided only when your phone is switched on.

Although you'll be able to use your phone at low temperatures, capacity of the battery in your mobile phone will decrease approximately 2-3 times.

Put your mobile phone from the bag into warm pocket and you'll talk as much as you talk during the summer.

Prevent your mobile phone from:

• mechanical influences (fall, vibration) and
• moisture.

Having finished the talk, it is necessary to press "hang up" according to the guide to use your mobile phone. Otherwise your connection won't be interrupted and you will have to pay for this time according to your tariff packages. This will be very unpleasant if it happens while roaming.

If you hold your mobile phone in the pocket beforehand bar its keyboard to avoid occasional calls.

If you have any questions regarding the usage of your mobile phone contact MTS Contact Centre. Here you will be provided with information about all model ranges of phones selling in MTS shops.

The subscriber relationship is established on the basis of the documents signed by subscriber and MTS and effective legislative acts:

• "Agreement on mobile communication services provision";
• "Rules of using MTS cellular communications network";
• Additional agreement (if they are provided);
• Tariffs.

For contract subscribers – look up:

• "Agreement on mobile communication services provision";
• "Rules of using MTS cellular communications network", an integral part of the agreement.

Clarify all arguable questions before concluding an agreement. As a rule the main reason of subscribers' addresses are ignorance or misunderstanding of information received.

For subscribers of prepaid service MTS Prepaid  – look up:

• "Rules of using MTS cellular communications network".

Clarify all arguable questions before concluding an agreement. As a rule the main reason of subscribers' addresses are ignorance or misunderstanding of information received. Pay attention to the terms of  MTS Prepaid service and their changes after the introducing vouchers of different values.

If you have any questions or problems contact MTS Contact Centre.

In case the problem is not solved or explanations are not clear, MTS experts in 30 branches within Ukraine are at your service.

Read More

• Subscribing in dealer's shop
• Bill payment
• Where to pay bills
• How to order the services
• Using your mobile phone abroad
• Tips for Travellers
• Mandatory Hands-Free for drivers