- Carriage of special categories of passengers - Information on the types of fares and rules of their application - FAQ for online booking 1. What's the timing and geography of your flights?
2. I have purchased AeroSvit Airlines’ air ticket from a travel agent. Can I make an online check of the details of my booking?
3. How do I get details on your air fares from your website?
4. Can I make an inquiry about your flights, fares and/or book a seat via e-mail?
5. Why do AeroSvit Airlines' sales offices and my travel agent give me a different pricing for a ticket on the same flight?
6. What payment options do you offer?
7. What are "Airport Taxes".
8. How can I find the address of AeroSvit Airlines' office in the country where I reside?
9. How can I check whether I require a visa for my trip and what shall I do to obtain it?
10. My passport is expiring soon. Is it still possible for me to take a trip?
11. Do I need to purchase any insurance for my trip?
12. Does AeroSvit Airlines have a frequent flyer program?
13. Am I still earning frequent flyer reward points while taking a joint flight with AeroSvit Airlines' code-sharing partner airline?
14. What kinds of WAP services are available on your website?
15. Whom should I get in touch with in case I have some problems in accessing your WAP services?
16. What's the smoking policy on AeroSvit Airlines' flights?
17. Is it possible to order a specific type of meal to be serviced on board your aircraft?
18. Is it possible for a minor to take AeroSvit Airlines' flight without being accompanied?
19. May I use my laptop or mobile on board your aircraft?
20. How do I get the information about the rules of carriage applicable for special categories of passengers?
21. Is it allowed for my pet to travel in the passenger cabin along with me?
22. Where do I find information on getting to the airport or from the airport to downtown?
23. What should I do in case I have lost my ticket? 1. What's the timing and geography of your flights?
In order to familiarize yourself with our flight schedule, kindly proceed to ”Schedule” or “Flight Map” pages. top »» 2. I have purchased AeroSvit Airlines' air ticket from a travel agent. Can I make an online check of the details of my booking?
You can definitely make an online check of your booking made at any of AeroSvit Airlines' offices or through Internet online booking. You can also check up any booking made by travel agents, but only in case it was processed through Amadeus reservation system. In order to make such a check, please kindly proceed to the home page and fill in “Reservation number” and “Last name” fields in the “Check my trip” section. For any special assistance, please give a call to your travel agent or to AeroSvit Airlines' sales office. top »» 3. How do I get details on your air fares from your website?
You can find details on AeroSvit Airlines' air fares either through our online booking system (even if you do not wish to make an immediate booking) or at Promotional Offers page. top »» 4. Can I make an inquiry about your flights, fares and/or book a seat via e-mail?
You sure can. Please feel free to either use our Online Booking service or contact our Telesale Service or AeroSvit Airlines' office in the country of your residence by telephone or via e-mail. The contacts are here . Welcome to Quick Trip online booking system. top »» 5. Why do AeroSvit Airlines' sales offices and my travel agent give me a different pricing for a ticket on the same flight?
You see, it is a common practice in aviation industry that on certain occasions airlines do offer to travel agents special prices for air carriage for them to be incorporated into travel packages known as "inclusive tour", that usually include return air carriage, hotel accommodation, transfer from airport to hotel, sightseeing trips and the like. This is indeed the reason why the fare quoted by your travel agent may not necessarily coincide with the one directly offered by an airline. top »» 6. What payment options do you offer? When you pick up your ticket at any of AeroSvit Airlines' sales offices, you will be prompted to choose from paying either in cash or by your credit card. To make sure that your credit card is being accepted by your local AeroSvit Airlines' office, please click here . When you book your trip by online you have to pay by credit card. top »» 7. What are "Airport Taxes"?
Certain airports are charging a so-called "departure tax" that should be paid by every departing passenger directly. All other taxes and fees are already included in the fare you've paid for your air ticket. Should you require any further information on this subject, please contact your local AeroSvit Airlines' office . top »» 8. How can I find the address of AeroSvit Airlines' office in the country where I reside?
Please proceed to our "Contacts" page , where you will easily locate the address and contact details of AeroSvit Airlines' office in the city of your choice. top »» 9. How can I check whether I require a visa for my trip and what shall I do to obtain it?
Some states do require an entry or transit visa to be issued prior to your trip. You are welcome to browse our "Visa Requirements" section that contains most of the information you might need. For any additional information or further details or inquiries, please get in touch with the consular section of the embassy of the state you intend to visit or with your travel agent. top »» 10. My passport is expiring soon. Is it still possible for me to take a trip?
It is very important that you make sure that your passport remains valid for the whole duration of your trip. Moreover, embassies of some states may require that your passport remains valid for a certain period of time. Please kindly check the details with the embassy of the state to which you will be travelling. top »» 11. Do I need to purchase any insurance for my trip?
Our advice is to obtain an insurance coverage for any trip abroad that you make. Moreover, it might be a precondition for issuing a visa at embassies of certain states. Please kindly clarify this issue with the consular section of the embassy of the state you intend to visit. Please note that advance vaccination might also be either recommended or legally required in some cases, depending on your destination and/or routing. Please obtain a consultation from your doctor. top »» 12. Does AeroSvit Airlines have a frequent flyer program?
We sure do. Please proceed to “Meridian” Frequent Flyer Program page for additional details on participation, membership, rewards, etc. If you book your trip by online you get the 50 additional points for program "Meridian". top »» 13. Am I still earning frequent flyer reward points while taking a joint flight with AeroSvit Airlines' code-sharing partner airline?
All of our passengers with valid membership in our "Meridian" frequent flyer program are earning points on every AeroSvit Airlines' scheduled flight provided that its number begins with "VV", whether it is operated by AeroSvit Airlines or by our code-share partner airline. However, you should notice that you are entitled to claim your reward points only from those flights operated by AeroSvit Airlines directly. top »» 14. What kinds of WAP services are available on your website?
For the time being, you are welcome to check up our updated flight schedule using WAP service via your mobile phone. top »» 15. Whom should I get in touch with in case I have some problems in accessing your WAP services?
Please kindly contact your WAP service provider shall you encounter any difficulties trying to access our website. top »» 16. What's the smoking policy on AeroSvit Airlines' flights?
Fortunately or unfortunately, no smoking is allowed on board our aircraft throughout the whole flight. top »» 17. Is it possible to order a specific type of meal to be serviced on board your aircraft?
Of course, it is possible. You may order such type of meal that suits you best either whilst you make your booking or at the time the ticket is being issued, but in no case later than 24 hours prior to the scheduled departure of your plane. An extensive range of special meals is provided to suit your particular dietary or religious requirements. top »» 18. Is it possible for a minor to take AeroSvit Airlines' without being accompanied?
Children over 5 years old may travel on AeroSvit Airlines' flights without necessarily being accompanied. Our dedicated and well-trained staff will assist your child in checking-in and will take further care of him or her on board an aircraft, accompanying him or her after landing. For further information, please kindly contact your local AeroSvit Airlines' office . Please kindly note that any child discounts are not applicable for minors traveling unaccompanied.
top »» 19. May I use my laptop or mobile on board your aircraft?
Laptop computers, computer games and cassette recorders can be used during the flight. However, they must not be used during take-off and landing. Mobile phones are forbidden to use during the whole flight. For more details see here. top »» 20. How can I get the information regarding the rules of transportations for special categories of passengers?
You can get general information about special arrangements from “Transportation of Passengers Who Belong to Special Categories” . For more information contact your local Aerosvit office . You can get general information about special arrangements from . For more information contact . top »»
21. Can my pet travel in the cabin along with me?
The rules for travelling with your pet can vary depending on pet's size, species and weight, they also depend on the destination point and transfer airlines rules, if applicable. As a rule live animals are not allowed to travel in the cabin of an aircraft if their total weight together with container exceed 5 kg. They can be transported as checked baggage and carried in the luggage aircraft hold (normal excess baggage rates apply) or they can be transported as cargo (cargo rates apply). For more information please contact your local Aerosvit Airlines office . top »»
22. Where can I find any information on getting to the airport or connections between the airport and the city? To get information about the route, available time, estimated price, time needed for transportation from the city to the departure airport simply click on “Getting to the Airport” and choose the city in the appropriate box. Should you need any information about connection between the airport and the city, go to Flight Info and choose your flight on “flight info” section. You will find all the information necessary in “Connections between the airport and the city” table below your flight details. To get information about the route, available time, estimated price, time needed for transportation from the city to the departure airport simply click on and choose the city in the appropriate box. Should you need any information about connection between the airport and the city, go to and choose your flight on “flight info” section. You will find all the information necessary in “Connections between the airport and the city” table below your flight details. top »»
23. What should I do if I lost my ticket?
Should this happen, please contact our reservations office or your travel agent immediately. Depending on your situation, lost ticket may be replaced with a duplicate. Note that certain fee will be charged for this service. top »»
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