Responsive and reliable technical support services provided in a
timely and courteous manner are imperative for building
company’s market image, customer loyalty and increasing
market share. Being an experienced outsourcing provider, SoftServe
possesses modern infrastructure, technically qualified staff,
compliance to quality and adherence to information security
standards, client defined policies, regulations and data integrity
laws. Combined with a focus on timely and accurate problem
resolution, these prerequisites are crucial for providing world
class technical support services to SoftServe clients.
SoftServe guarantees competent and responsive technical support
services and employee IT helpdesk services across multiple
communication channels – voice, e–mail and
web–based mediums:
- E–mail customer service
- Remote diagnostic technical support
- Reactive and proactive support
- Troubleshooting and ongoing maintenance support
SoftServe is also capable of providing enterprise–wide
help desk (support) services for IT driven organizations by
supporting their specific computing environment, applications
(standard and custom) and infrastructure.
Catered to both business–to–business and
business–to–customer segments, technical support
services provided at SoftServe are performed with courtesy and
technical expertise to render multiple benefits to our clients,
such as:
- Enhanced customer service and increased customer satisfaction,
customer loyalty and customer retention
- Reduced costs on maintaining internal support operations
- Freed up resources and technical expertise to engage in
development of new, revenue generating products and services
By outsourcing your technical support to SoftServe you receive
substantial benefits of higher customer satisfaction and lower
technical support costs.
