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Consumer Society and Citizen Networks:
CONSUMER SOCIETY AND CITIZEN NETWORKS
A joint initiative of the European Union and United Nations Development Programme
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Cooperation strategy of DERZHSPOZHYVSTANDART with civil society organisations on consumer rights and interests for 2008-2015

Action Plan for 2007-2008


Activities
2007
2008
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr
Result 1: Capacity building programme for consumer protection CSOs delivered, covering: service package for consumers, independent comparative testing of products, consumer satisfaction measurement, training for CSOs' lawyers
1.1. Development and testing of methodology for consumer satisfaction index (CSI) measurement.                                
1.2. Development, delivery and evaluation of training in application of CSI measurement for CSOs (possibly also to public administration bodies).                                
1.3. Development, delivery and evaluation of training courses for CSOs' lawyers.                                
1.4. Transfer of best practices in independent consumers' testing to Ukrainian CSOs from the EU ones.                                
1.5. Twinning between EU and Ukrainian consumers' CSOs.                                
Result 2: Optional course on product safety issues is introduced in secondary schools
2.1. Development of concept of the training course, discussion with relevant authorities (Ministry of Education)                                
2.2. Development of a detailed course framework.                                
2.3. Development of methodic recommendations (handbook) for teachers.                                
2.4. Development of textbooks.                                
2.5. Securing course approval by relevant authorities (Ministry of Education, possibly local authorities in the regions).                                
2.6. Training of trainers as the first step of cascade training of schools' teachers throughout the country.                                
Result 3: Mandatory course on consumer affairs is introduced in the BA curriculum in Economics in Ukrainian Universities
3.1. Development of concept of the training course, discussion with universities and the Ministry of Education                                
3.2 Development of a detailed course syllabus.                                
3.3. Development of methodic recommendations for teachers.                                
3.4. Development of textbooks for students                                
3.5. Securing course approval by the Ministry of Education                                
Result 4: Capacity building programme for media, focusing on how to reflect the issues of product safety and execution of consumer rights
4.1. Development of the programme for monthly training events for media, to be conducted in Kiev and in all oblasts' capitals.                                
4.2. Delivery and evaluation of the programme.                                
Result 5: Capacity building programme for judiciary on hearing and ruling cases on consumer rights violation
5.1. Analysis, consolidation, publication and presentation of current court practices in consumer issues.                                
5.2 Preparation and dissemination of publication on best advocacy practices.                                
5.3 Development of a handbook for judges on hearing and ruling cases on consumer rights violation.                                
5.4 Discussion of the handbook with the Supreme Court of Ukraine and other organizations and experts representing Ukrainian judiciary system.                                
5.5 Dissemination of the handbook through the Ukrainian judiciary system.                                
Result 6: Promotion of consumer friendly business practices
6.1. Organisation of round tables on consumer-friendly business practices.                                
6.2. Publication on consumer-friendly business practices.                                
Result 7: A new sustainable CSO – consultative, information, resource and training centre, both physical and on-line, for citizens, other consumer protection CSOs, entrepreneurs and public administration bodies
7.1. Development of mission and strategy of the consumer information centre                                
7.2. Development of constituent documents                                
7.3. Sustainability and resource strategy development                                
7.4. Preparation of the development plan, action plan and financial plan                                
7.5. Development of the structure and organigram for the centre                                

7.6. Implementation of the organisation's action plans, covering but not limited to :

  • Public awareness mass actions & campaigns;
  • Resource centre for other consumer protection NGOs;
  • Maintenance and development of web portal;
  • Selection of products for independent testing, implementation of such testing and dissemination of results.
                               
Result 8: Consumers' information Web resource created and functioning in a sustainable and continuously developing manner
8.1. Development and testing of the concept of the web resource.                                
8.2. Development and testing of the prototype.                                
8.3 Official launch of the web site.                                
8.4. Promotion of the site.                                
8.5. Periodic quarterly testing of site's perception by users.                                
8.6. Establishment of links to other consumer CSO's sites.                                
8.7. Establishment of links to similar international web resources.                                
8.8. Translation and publication of materials from similar international resources.                                
8.9. Development of on-line libraries.                                
8.10. Development of on-line information and consultative centres for citizens and for consumer CSOs.                                
8.11. Publication of results of independent testing.                                
8.12. Preparation and publication of articles on products and consumer rights enforcement.                                
8.13. Development and running of users' forums.                                
8.14. Development and maintenance of an on-line system of rapid dissemination of information on dangerous goods identified by citizens and consumer CSOs.                                
8.15. Development of on-line training courses.                                
Result 9: Baseline and end-of-project surveys of consumers' behaviour carried out and their results published
9.1. Design of surveys, establishment of samples.                                
9.2. Implementation of surveys.                                
9.3. Analysis and publication of results.                                
Result 10: Comprehensive information campaign on products' safety delivered
10.1. Development and discussion of campaign's concept, selection of most effective media channels using the results of the survey above                                
10.2. Implementation of the campaign                                
10.3. Publication of project's periodic information bulletins                                
10.4. Organization of public debates on products safety and nutrition                                
10.5. Production and dissemination of brochures/leaflets on various consumer issues                                

- Action plan for 2006

 

  © 2006-2007  Consumer Society and Citizen Networks.