Services available at the MTS Contact Center

Contract subscribers of MTS network have an opportunity to order a range of services directly by phone or sending the needed documents by fax.

Service	GSM
Changing tariff package – changing price class	*
Ordering Voice Mail service - voice messages service	*
Changing password Voice Mail service	*
Ordering SMS service – sending short messages	*
Ordering or canceling fax and data transmission service	*
Change of bill delivery address	*
Closing or opening international line	*
Suspension of subscription (blocking mobile number) upon subscriber's request	*
Reconnection after suspension of subscription upon subscriber's request	*
Ordering or canceling an itemized bill for next period	*
Changing the type of bill delivery (receiving bills by mail or in MTS)	*
Changing contact info – phone number, personal ID data, passport data	*
Reporting in case a mobile phone/ SIM card is lost or stolen	*
Ordering the confidentiality of subscriber's number	*
Ordering MTS WAP service	*
Ordering My MMS Album service	*

Only MTS subscribers have a right to order the services by phone.

The way of ordering the services:

• for individuals – by phone and fax;
• for legal entities – only by fax.

Services available only appearing personally to MTS branches:

Service	GSM
Changing phone number	*
Transferring a number to another owner	*
Changing subscriber's contact information	*
Changing terminal	*
Replacing or testing SIM-card	*
Technical service	*
Terminating the personal account	*

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