Questions on base and additional sevises
 What to do, if you send sms to number +38 050 ÕÕÕ YYZZ and get a report, that a message is delivered. But a recipient on his telephone +38 050 ÕÕÕ YYZZ gets an empty sms?
Probably in the message settings in a subscriber's telephone it is set:
It is necessary to indicate a standard text in this point. It is also necessary to set GSM-channel as the type of transmitter (not GPRS).
Complications which can take place if you decided to change the format:
In some telephones, there can be complications with the change of report format. It means the type of report is a standard text, but reports are not delivered. It is recommended for a subscriber to insert a card in other telephone and make similar actions there.
If a subscriber opens sms and a telephone is not responding:
Such situation can take place if the welcome sms were not deleted from the telephone. It is necessary just to insert the card in any other telephone (but not to nokia smartphone), to delete all welcome sms. What to do if sms is not sent?
- Check up the balance on your account;
- To check up the balance of your account send USSD request.
- Check up what channel of transmission is set in the telephone settings. A GSM-channel must be set (not GPRS).
- Check up the format of sms. There must be a «text»;
- There can be temporal overloads of network on holidays. Try to send sms later.
What to do if SMS was not sent but money was taken off?
This situation can take place extremely rarely and can be caused by wrong interaction of the telephone and network at the moment of sending SMS. What happens is a telephone initiates the ordinary process of sms sending, involving all necessary resources of network (that is why it is charged), but there is an interaction error on the finishing stage. You receive message that your sms is not «sent». In such case it is necessary to apply in a service center. More frequent that can happen with telephones which were unofficially imported on the territory of Ukraine.
If SMS is delivered late?
The situation can take place in case if telephone of subscriber – recipient of a SMS in the moment of SMS sending was during some time turned off or was out of network.
If this problem occurs often (more than 1 day) – probably a telephone works improperly. We recommend to check up work of telephone in service centre. If SMS are delivered not in the full size?
In other words part of a message is delivered and instead of the second part the message "not delivered" text comes. It is a problem of telephone of recipient.
If a SMS is delivered empty or with «hieroglyphs»?
Either a sender in the settings specified the special format of message (not "text") or he sent logo or melody, which the telephone of recipient does not support.
Can I use my number in other country?
In order to use international roaming, it is necessary to make the first call (to activate a starting package), being in the network of MTS on territory of Ukraine. It is also necessary to top up the account for the first time in the network of MTS on the territory of Ukraine.
Depending on the network of roaming-partner, you can use the service of one-sided roaming or two-sided roaming:
- one-sided roaming allows to get and send SMS, get incoming calls;
- two-sided roaming allows to get and send SMS, get incoming calls, and also to accomplish outgoing calls. For making an outgoing call in the network with two-sided roaming, it is necessary to dial the special USSD combination of characters. In a number of networks with two-sided roaming for making an outgoing call the direct dialing of number is possible in an international format.
In roaming you can use MMS, GPRS, and CSD services.
Details: http://www.mts.com.ua/rus/prepaid_roaming.php How from the other country to call to Customer Care Center?
Calling from other country to CCC is possible to a number +380 50 508 1111.
But you can make a call only in two-sided roaming. A call will be charged according with the tariffs of outgoing call, made in roaming in Ukraine.
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