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Strategy and Management
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| Why do Ukrainian management needs the revolution in thinking |
Павло Шеремета
05.07.2007
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| Project management |
| 08.05 12:58 |
| Із Третього в Перший |
| 08.05 09:49 |
| Управління хаосом |
| 07.05 16:59 |
| Організація на Піку |
| 07.05 16:10 |
| Менеджерский симулятор |
| 23.04 17:33 |
| 12 смертельних фінансових гріхів, або час налаштувати інструменти |
| 23.04 17:32 |
| 1,3 мільярди інноваторів |
| 23.04 12:44 |
| Мотивація персоналу. Український та світовий досвід |
| 22.04 10:34 |
| З широко відкритими очима |
| 17.04 13:25 |
| Людський капітал: як визначити та збільшити його вартість |
| 17.04 09:44 |
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On Their Behalf (стаття англійською)
The article focuses on the importance of innovation in delivering a customer service experience that builds loyalty. DIY chain Home Depot invested in more employees, revitalized store environments, and created an employee reward program to improve their customers' experience. Computer company Dell is investing in an improvement strategy that includes product, service, and support initiatives to enhance the customer experience. General Electric has initiated its CENCOR (calibrate, explore, create, organize, realize) initiative. Companies must constantly work to ensure customer loyalty.
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| Lawrence A. Crosby, Wayne Marks, Sheree L. Johnson |
14.11.07 08:54 |
Product for Hire (стаття англійською)
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| Scott D. Anthony, Joseph V. Sinfield |
11.10.07 11:14 |
Applying Strategic Cost Analysis Concepts to Capacity Decisions (стаття англійською)
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| Paul Yuras, Eileen Peacock |
10.10.07 12:52 |
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Alejandro Toledo: Our government needs professional managers (інтерв'ю англійською)
Dr. Alejandro Toledo was democratically elected President of Peru, serving from July 2001-July 2006. The fight against poverty through health and educational investment was the central aim of Toledo's presidency. As a result of sustained economic growth and deliberate social policies directed to the most poor, extreme poverty was reduced by 25 percent in five years. Employment grew at an average rate of 6 percent from 2004-2006. During the five years of Toledo’s presidency, the Peruvian economy grew at an average rate of 6 percent, registering as one of the fastest growing economies in Latin America.
Karl Zaininger: Innovation is disciplined process (інтерв'ю англійською)
Michael Radnor: "Road mapping is not the road map!"
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